Carnation Home Cleaning, inc

Recommend them.

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Their cleaning is fine, but they could probably be a little more thorough.

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The women who come to our home to clean are always on time. They do a great job and they do it within the two hours. I have been pleased every week they clean our home.

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Carnation staff are professional, thorough, and detailed. Our home is always very clean - even the corners and hard to reach areas. They work with us on increasing the visits in the winter, when we are here, and then scaling back in the summer, when we are not. They do great work, and are always pleasant and accommodating to work with.

The cleaning crew arrived while I was at work and performed their duties as specified above. When I have been home, Chelsea and Sara are delightful and conscientious.

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They do a good job and are familiar with my needs. Communication with them is very good.

Work has been fine with them. They come on-time and do what they say they’re going to do. Their prices are comparable with other cleaning services we’ve used previously.

Erica, the lady who does the cleaning, is always eager to please and does quite well. However, they aren't very flexible in terms of scheduling.

I give them an A overall.

Two cleaners came and per phone estimate, said it would take about two hours and cost approximately $180. They were about a half hour late and when it approached the two hour mark, they let us know they would need longer because of all the pet hair. We told them to do whatever it took because we wanted the house really clean. The two cleaners worked hard the whole time they were here. We knew the house was dirty; due to illness no one has been able to clean regularly. During the five hours they were here, they spent about 4 hours on the upstairs working on getting the pet hair up from the carpets. One thing that was a concern was that they told us their vacuum cleaners kept clogging and said they are just regular vacuums from Wal-Mart. The company website advertised "state of the art equipment" and I would have expected that to include a heavy duty vacuum to handle pet hair. The two employees who were here did call their boss for "backup" and a third cleaner showed up. However, because they had spent so long upstairs, they rushed through the downstairs. If we'd been told sooner about the vacuum and pet hair problems, we would have told them to move on from the carpets because we wanted a thorough cleaning downstairs too. After looking over the kitchen and living room downstairs the next day in daylight, we were not satisfied. My husband called the owner and was told they could come out again but they'd have to bill us. After debating back and forth, we decided to spent another $75 for one cleaner to come for two hours. I don't feel it was bait and switch with the cost because the estimate they gave was over the phone without seeing the condition of the house and at no time did they slack off to extend their time cleaning. Yes, spending $450 versus $180 is a big difference but all in all they spent about 6 1/2 hours here. Their website did offer a satisfaction guarantee but it specifies that if the customer is not satisfied, they will come back and re-do the job and if the customer is still not satisfied, the cleaning is free. In other words, at no time did they promise the return visit would be at no charge. The "free" part comes in if/when the customer isn't satisfied after the return visit. In our case, I think we would have benefited by having someone come in and see the house to give the estimate. Also in the future we will be very specific where the cleaners should spend their time. One further note, the cleaner who came back the second day said because of the cleaning of our house, the company invested in a better vacuum to handle dog hair. That was nice to hear and will help them here in the future. I would hire the company again and actually do plan to have them return to maintain the house.

THEY CAME PROMPTLY AND DID A THOROUGH CLEANING. THESE ARE THE PEOPLE THE PARK I LIVE IN CALL WHEN THEY NEED RENTALS CLEANED. I PLAN ON RENTING OUT MY PLACE WHEN VISITING MY GRANDDAUGHTER.