Response from Canyon State Window Cleaning
It cost 4 times the advertised price because she had 4 times the amount of windows that the coupon covers. She could've decided to have us clean the 20 windows that were covered in the coupon and there wouldn't have been any extra charge. We don't use anything that would take out big chunks of wood on a window frame. However, if something had been damaged, she should have called us to discuss the issue. As far as missing a few windows, this does rarely happen. We would've come back out and cleaned those windows without a problem. She said her screens were put in wrong. All screens go in the way they come out. It's virtually impossible to put screens back in wrong without bending or possibly breaking them. I'm sure they were put in correctly but it seems that when some people have a small issue, they tend to ad more to the story than what really took place. Either way, a simple phone call to our office and we would have come out to fix the issue. Some people are so quick to give a glorified negative review than to pick up the phone have have us take care of it. What happened to coming up with a solution rather than dragging our name through the mud. If we screw something up, I would gladly come out and fix the problem. It's called great customer service which we are exceptional at doing. If you wait weeks and months after your service to let us know what "possibly" happened, then we have a tendency to not believe you. I mean really, if I had a contractor in my home, and something went wrong, You can bet that it would get addressed right there on the spot. I surely wouldn't wait months to bring it up on a public forum rather than deal with the issue immediately. Although we do feel bad about the issue, it's just been too long to address it with her directly. We are a 5 time award winning company with exceptional reviews and wonderful customer service. In the future, my advise to those that feel that we messed something up, call our office and we'll make sure the problem gets dealt with. immediately.