Blinds-N-Shutters Superstore

Run away from this business. Here is there email to us from their "VP" when we kindly informed them we were going with another companies quote for blinds but wanted more info on 10+ ceiling fans. bo@blindsnshutters.com 12:21 PM (52 minutes ago) to me Don't waste any more of our time. We will not be selling you anything at this point. Great customer service Bo. We will make sure the 100 new houses being built around us are aware of your professionalism, Update: Here is the response after we forwarded Bo's email to his boss Derek. derek@blindsnshutters.com3:48 PM (23 hours ago)to me 1st... shame on you for not givng us a chance to price match after wasting so much of our time in your home and at our showroom. There is no way someone gave you something we couldn't match since we carry every brand and offer a price beat guarantee so....quit lying...we've already fired you as a potential customer. Derek Brosemann Blinds-N-Shutters Superstore & MoreFans-N-Lighting Superstore 7143 E. Southern Ave. #113 Mesa, Az. 85209 480-306-4420 Class act Derek

Run away from this business. Here is there email to us from their "VP" when we kindly informed them we were going with another companies quote for blinds but wanted more info on 10+ ceiling fans. bo@blindsnshutters.com 12:21 PM (52 minutes ago) to me Don't waste any more of our time. We will not be selling you anything at this point. Great customer service Bo. We will make sure the 100 new houses being built around us are aware of your professionalism,

Company came and installed ceiling fan but remote did not work. Said they would order a new one and replace - I was then told the remotes were unavailable from the manufacturer (although I could find them on the web and from other companies). As of this review, I have not heard from them despite numerous phone calls. Called another company who came promptly and repaired my fan. With all this I ended up spending more than original cost. Will not use Blinds -N - Shutters again.

Please run don't walk away from this company! I trusted Bo Brosemans expertise before purchase only to find he gave me wrong design information and would not correct the problem without more money. Two months after purchase I was accused of not paying for an order. Fact: Bo cashed the check the day I wrote it, he then charged my Visa for the same amount. I sent him a copy of my check front and back. Bo and Derick Broseman refused to service our $500. ceiling fans for install problems. The manufacturer paid a local tech to balance the fans installed by Blinds n Shutters. Shutters: Bo Broseman said "stop by the store and pick up some white paint to cover the red paint on the underside of my white shutters, which was very noticeable in my home. My money was refunded for the double charge 5 months later. Blinds n Shutters are not a member any longer of the Better Business Bureau.. check their record online with the BBB. I signed a pre printed statement upon delivery of my blinds that printed customer satisfied. I was not satisfied ! UPDATE April 12, 2012...I submitted proof to the Better Business Bureau in the form of obvious pictures in regard to my valance issue on blinds and feel a wrong judgement was decided from the BBB. I still believe Bo Broseman got away with a false positive result from the BBB. Now his rating is back to A from D-. I do not have faith in the BBB and truly feel sorry for the next customer of Blinds n Shutters. He said... she said.. regardless of satisfaction his rating on service should prevent an A rating with 3 complaints in one year. I did agree under oath to accept arbitration as a final judgement. The words under oath were insignificant to Bo Broseman. I should follow up with the attorney generals office for the state of Arizona. Again, regardless of how my order was delivered Blinds n Shutters does not know the meaning of customer service! I can prove every statement made in this complaint. Yes I am an unhappy customer.