AZUL LANDSCAPE & DESIGN LLC

On May 15, 2024, I signed a contract with Azul Landscape Design to install a small pond (6 feet by 8 feet and 18 inches deep) and a 4-foot-high rock waterfall. Tony, the owner, assured me that the project would be completed by June. However, the project was not finished until January 2025. The primary issue has been Azul Landscape Design’s consistent failure to meet their promises. Week after week, Tony assured me that workers would arrive, but no one ever showed up. I would prepare for their arrival at 6:30 a.m. each day, only to be repeatedly disappointed. To make matters worse, we have two small dogs. On four separate occasions, workers left the side gate open, allowing our dogs to escape. As a result, I had to keep the dogs locked inside during the times workers were scheduled to be on-site. However, more often than not, no workers showed up, leaving me to waste entire days waiting for a project that never progressed. Additionally, the workers left my property in disarray multiple times, with piles of materials, tools, and debris scattered across front and back yard. This not only created an eyesore but also led to complaints from my homeowners association, which put me in an awkward and embarrassing position with my neighbors. As outlined in the signed contract, Azul was supposed to install a specific pump for the pond, for which I was charged $2,000. Without my knowledge, they installed a much cheaper pump. Moreover, the contract specified specific lighting for the pond area, but again, without my consent, they installed a different brand. As a result, the lighting was woefully inadequate, and I had to spend hundreds of dollars out of pocket to bring it up to the necessary standard. In November, water began flowing over the rocks in the waterfall, and I noticed that the pond was losing a significant amount of water due to leaks. I spent many hours investigating the issue, and it was finally resolved in January. In order to get the issues addressed and resolved, I have filed complaints with the Better Business Bureau, Arizona's contractor license board (who visited our property), and Small Claims Court to seek reimbursement for the pump and lighting. Tony finally offered a small and inadequate settlement, and we are now in the midst of court proceedings. I strongly recommend avoiding Azul Landscape Design. Their lack of professionalism, poor communication, and failure to complete the project have turned this process into an absolute nightmare. I should have paid more attention to the other negative comments on the internet about Tony and his company. Don’t make the same mistake that I did.

Overall the work went OK. There have been nagging problems, however, that have not been resolved to my satisfaction. The fountain they recommended and installed was too big for the space they put it in, and it splashes the windows nearby. They won't admit any fault even though it was their recommended product. The dry well was not filled properly and when it rains, or I backwash my spa, I get sink holes (under my putting green). They keep saying that the pool company, which dug the hole, is responsible for the defect. They installed lights in my waterfall which leaked and became inoperative within a couple of months. They have been out numerous times to resolve a number of other issues, but have not effectively completed the job in my opinion.

Overall the work went OK. There have been nagging problems, however, that have not been resolved to my satisfaction. The fountain they recommended and installed was too big for the space they put it in, and it splashes the windows nearby. They won't admit any fault even though it was their recommended product. The dry well was not filled properly and when it rains, or I backwash my spa, I get sink holes (under my putting green). They keep saying that the pool company, which dug the hole, is responsible for the defect. They installed lights in my waterfall which leaked and became inoperative within a couple of months. They have been out numerous times to resolve a number of other issues, but have not effectively completed the job in my opinion.

Extremely well. Jason designed a particularly artistic landscape design. He is very interested in botany and very well informed about varieties of plants; his advice about the selection of plants and other decisions (such as colors for gravel and cement that complements each other), where to put plants, the walkway, and lights. Jason was always available by phone for any questions and further advice. Azteca's crew was very conscientious and respectful of the family (especially when an emergency occurred during the time they were working in the yard). The crew responded to any request about where to put something. They cleaned the area after each day's work and upon completing the job. Jason spent over an hour to discuss all plants, how to work with the water and light timers, and to review all plantings. They were very accommodating when changes were made, and did an overall excellent installation of all equipment and plants.

Extremely well. Jason designed a particularly artistic landscape design. He is very interested in botany and very well informed about varieties of plants; his advice about the selection of plants and other decisions (such as colors for gravel and cement that complements each other), where to put plants, the walkway, and lights. Jason was always available by phone for any questions and further advice. Azteca's crew was very conscientious and respectful of the family (especially when an emergency occurred during the time they were working in the yard). The crew responded to any request about where to put something. They cleaned the area after each day's work and upon completing the job. Jason spent over an hour to discuss all plants, how to work with the water and light timers, and to review all plantings. They were very accommodating when changes were made, and did an overall excellent installation of all equipment and plants.

I think they did a real good job overall. There were some issues where a few plants died and when we called they came right out and replaced them for free. They were very responsive and professional. I am happy with how the yard looks and the work they did. They are very skilled and good. They were on time every day they came and it took a while to finish. It is all very good and were very happy with their work, they really cared about their work they did and seemed to want it to look nice.

I think they did a real good job overall. There were some issues where a few plants died and when we called they came right out and replaced them for free. They were very responsive and professional. I am happy with how the yard looks and the work they did. They are very skilled and good. They were on time every day they came and it took a while to finish. It is all very good and were very happy with their work, they really cared about their work they did and seemed to want it to look nice.