Arid Valley Plumbing LLC

I never write reviews, and it looks like they've protected their Google reviews rather well, but the truth is over on their Yelp reviews and here, check those out. We're on our 4th week without our water heater, with 3 babies at home because of this company's ineptitude. Here is the timeline - all of these calls are recorded and I will update here with a link for anyone interested once I've uploaded the audio files: 11/20 - Uncovered costs from AV Plumbing accepted through their customer portal at 11:08am, email confirmation received 11/29 - called dispatcher Angela for an update, discovered nothing has been done, and she said I had to have approval from the warranty company, American Home Shield (AHS) 12/6 - called dispatcher Maddy at 3:06pm for an update, once again discovered that nothing has been done, no part ordered. Asked Maddy to have Chris Foster (a supervisor I had spoken with before agreeing to the uncovered costs) call me. Called the warranty company and was told that AV Plumbing had just submitted authorization at 3:51pm, that there was no communication between 11/29-12/6, and that they were waiting for a call from AV Plumbing. Confirmed with the warranty company that AV Plumbing was the one to drop the ball. 12/6 - called dispatcher Anna, asked to have Chris Foster call me 12/7 - called dispatcher Linda, asked to have Chris Foster call me 12/9 - called dispatcher Maddy, she said Chris Foster left a message to the office that "he just has to call the warranty company," but requested once again a callback from Chris Foster, 1:37pm 12/9 - called dispatcher Brianna, asked to have Chris Foster call me, 7:13pm 12/10 - still no callback from Chris Foster so I called again at and got dispatcher Maddy and asked to have Chris Foster call me, 11:07am, the call escalated and Maddy hung up on me 12/10 - called back into the office at 11:20am and got dispatcher Angela, who helped to try and get a hold of Chris 12/10 - at 11:43am, Chris calls me - we establish the timeline on their end, compared notes, ultimately ending in Chris will get a handle on the situation and call me back 12/10 - 12:41pm, Chris calls me explaining more of the timeline on their end and will call me back with a solution 12/10 - 1:39pm, Chris has a solution to pull from another future job and can get the water heater installed today Update: technician Jesse was great, water is installed TLDR: I'm sure a good amount of the people working here are great people, but because of a select few, this experience with this company is in the Top 10 worst interactions of any service company I have ever had. Chris, who I had tried to reach repeatedly but avoided calling me back ultimately saved the day. Problem could have been addressed much much earlier had he just called me back. He would have been apprised of what was happening and would have stepped in. After a month without a water heater (which is normally a one week process) you would think the company would come through with a discount or something to make up for it or to build back goodwill, but no, Chris said their "hands are tied." Their is a massive problem in their dispatch department and their systems. Dispatcher Maddy has one of the worst demeanors and attitudes and has no business answering phones. My advice is: there are so many options as far as plumbing companies go, save yourself the grief and choose them. If your warrant company chooses the company for you and you see AV Plumbing pop up, refuse it and get them to switch the contractor, you'll thank yourself later.

Horrible They have mandatory charge of $450 for soldering when exchanging water heaters. This company never returns calls. They put damage to my house and never repaired it. It took them longer to repair because they ordered the wrong size. This company has cost me money because of the loss of work, the damages, and their charges. I had to recently have my water heater fixed once again because they’re company that charged 450 for soldering did a horrible job and it leaked from that area so I had to hire another company to repair it This company should not be in business!!!

Buyer beware. @Arid Valley Plumbing LLC this company works with home warranty companies and takes advantage of customers. A simple hot water heater under manufacturer warranty turned into a $1300+ out of pocket expense (or so they tried). The claim was several pipes, stand, pump, pan and exchange fee. And for the low low price of $225 per part the touched .. No I did not accept their offer - yes I turned them into the wares company only to be told they claimed I requested some of this and they can now do everything needed for $450…., Beware when using this shady company-

Candidly, this review should be zero stars. I am highly offended by the actions taken by this company and its representatives. I own a rental building in Scottsdale. Dan Prinzen inspected a drain pipe, behind a kitchen sink, and attempted to create a large homeowner's insurance claim for a minor issue. A crack was clearly visible and above a plumbing junction. Instead of completing a basic repair, Mr. Prinzen manipulated the situation and spoke (in a loud voice hoping to disturb my tenant) that the crack was "definitely in the building's foundation causing substantial damage." He "recommended" restoration companies that would charge thousands of dollars to my homeowner's insurance and told me that he would "help me collect the most from my insurance company." This company works with home warranty companies and attempted to take advantage of a situation. Turning a repair that should cost a couple of hundred dollars into a tens of thousands of dollars homeowners' claim is incredibly unprofessional. I was forced to use this company by my home warranty and will never use them again. Mr. Prinzen attempted to tell me what my home warranty would cover and what it would not cover. He must have never read coverage policies because pipe leaks are clearly covered (as well as unobstructed access through walls). He then told me that my home warranty company was "incredibly difficult" to deal with, as was my homeowners' insurance company and that he should lead any and all conversations with them. Regretfully for Mr. Prinzen, I handle insurance claims regularly and knew the game he was playing. Had I not had experience in this field, and a reliable plumber that gave me a second opinion, I may have been manipulated into this company's scheme to baselessly increase the cost/scope of repairs. Initially, I was told that this repair would be completed same-day. Once I informed Mr. Prinzen that I did not want an unnecessary re-pipe, his demeanor completely changed (like an individual selling timeshares and is told no). He then told me my tenant would have to wait several days (even though his company had already cut into the walls of the apartment in question). Thankfully, I obtained an opinion from an independent plumbing company that verified the leak was not in the building's foundation and that the repair needed was minor in nature. This situation was analogous to the stereotypical mechanic that attempts to take advantage of customers. I cannot speak to the normal practices of this business; however, my experience was negative, unprofessional, and manipulative. Therefore, I will avoid this company at all cost in the future.

Typical warranty work with Oneguard, cover the item, but not pipes they claim had to be replaced, that mine were less than 4 years old, in PERFECT SHAPE. Warranty work techs oneguard sends out ALWAYS find extra uncovered work, this cost me $609 for warranty work on a suppose covered water heater, that was replaced under the 6 year manufacturer warranty that I had to pay AV plumbing $159 for an exchange fee, plus $225 for each 16 inch pipe that was less than $100 in parts, including a valve that actually works worst than the one that was already installed in perfect working condition, do not use these scammers for your home warranty as they will always find uncovered out of pocket costs and that the latest scam that involves home warranty and techs they send out. would not ever recommend. Took exactly 1 week without a water heater, that they took out that was actually working but just slightly leaking, before they finally brought a new one back.

Very prompt and extremely professional service. Knowledgeable and professional technician. Price was within 5% of quote from other licensed competitor who was not able to come same day, so was not a question of price, but mention it as it was within the range charged. In general, very efficient service and would have no hesitation in recommending them.

Very proffesional and punctual, good pricing and great service

TJ was amazing, great customer service and worked very quickly to get everything done right, I'll definitely be using these guys again for future work

Tj worked very quickly. He is very professional.

We contacted the company and they sent out TJ Nunez who was excellent. He explained to us all the problems and what needed to be addressed right away, and have us options for things that could be fixed then as well, or that had shelf life and could be fixed down the road. It was a great experience using them and trusting TJ’s expertise.

Just had the best experience ever fixed the problem quickly and didactic great job doing it. I would highly recommend TJ very professional and fast!

Shane was 100% amazing!!! Came out Tuesday afternoon for estimate, installed and ready to go by noon on Wednesday and with a 13 year guarantee!!! Excellent work, professional, and super nice all rolled together. Am hiring for some work at my parents as well. Just awesome people to work with!

Really appreciated timely response & scheduling around me as well! Shane did a great job & even fixed a lose bathroom faucet. Explained repairs required & thanks for cleaning up so well after repairs completed. Thanks to Angies List for helping me find Arid Valley Plumbing !

Excellent. Riley and his team are assume, professional, timely and the price was very fair.

Fantastic. I will only hire Arid Valley Plumbing. They are punctual, polite, and explained what was broken. They also took the time to test it and look for any related issues. I am very pleased and will recommend them to all family and friends.

Arid plumbing arrived so quickly and did a fantastic job fixing our kitchen sink issue. They were so friendly and mess free! I definitely will use them again and highly recommend!

Arid Valley was great, came out same day to our house and gave us a free estimate. He replaced my water heater right away. I appreciate his thorough explanation of my options and how clean and quick responsive he was. Would definitely recommend Riley with Arid Valley

Overall experience with Arid Valley was outstanding. Communication was quick and clear, scheduling was painless and the work completed was top notch.

It went great! They provided an estimate over the phone On Sunday, came over Monday morning at the exact scheduled time and completed the work very quickly. This company also charged less than the other plumbing companies that I called for an estimate. The technician was very professional! In addition to fixing the original issue, He also looked at the water softener system in the garage, reset it and gave me an advise regarding the system. Will definitely use this company again and will recommend to others.

The work was awesome, and Riley is such a good and honest plumber. I highly recommend using him.

Great service with knowledgeable technicians. The entire process was comfortable and I would def use them again. Honesty goes a long way

Water softners are a MUST is Az. Priced competivly. Profesional customer service and technician. Showed up promptly and completed job in a timly manner. Pleased with overall results. Would reccomend Arid Valley plumbing.

I need to install a shower valve and ended up replacing my bathtub. Not knowing how to do these things myself, I called Arid Valley Plumbing. They were quick to come out and did a great job! I was impressed with their customer service. Whether it’s big or small, I would recommend Arid Valley for your plumbing needs.

Arid Valley was amazing to work with! Great service and very professional. Will definitely be using for all my future plumbing and HVAC needs!

The job went great! Communication was clear and consistent and the work area was cleaned up after very nicely. TJ the technician was polite and obviously experienced. Will hire again!