Aire Serv of East Valley

We started this work back in December of 2014. The owner of the company who came out to do the work on was too heavy to get up and actually do the work himself, so he had the other guys up there rerouting the duct work for him. When we went to turn on our air this summer, our bedroom was not as cool as it used to get. We had specifically asked that they not split the air flow in our bedroom,but they did anyways. Just last week we had another company come out and check the work that they had been done and they said it was not done properly. Today we spoke with this company and explained what had gone wrong, but and the owner refuses to fix anything,unless we pay him again.

unknown

The AIRE SERVE Report showed my Heat Pump working ok....good pressure and amp draw. I thought Shane was professional and that the offer presented below was a required offer mandated by his employer. Shane recommended installation of a "Compressor Start Kit" for $362 and "Indoor Cell Chemical Cleaning". for $318. However, if enrolling in a 1 yr Silver Membership Club for $159, the above costs would be reduced to $135 & $128. There was no pressure for me accept this offer. It was provided verbally and in writing on my invoice. I had no way to question the validity of the above service performed, but denied recommended offer. At some point in the future, with another company, I will recheck the service costs which I thought out of line. Anyway, I would never join any club that would invite me to be a member. {:>))

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I did not use them

The tech was on time and very professional and knowledgeable. Just was shocked when he told me I might have problems with the compassitor possibly 2 days or months down the road and that would ruin my unit because it would still run and I wouldnt know it had gone out. Otherwise it was an ok appointment.

unknown

I have sent 2 emails to them and haven't heard anything so I requested a refund.

unknown

Went well. The service rep was very friendly and professional. He explained everything to our satisfaction.

He was prompt, courteous, and professional. He knowledgeably answered my questions - I was quite impressed with this company and their representative.

Technician was prompt ,professional and did an outstanding job for us. I would not hesitate to use this provider again and recommend him without reservation.

He was punctual, very polite, did the inspection. I would use again.

When I called this company to set up an appointment, the gentleman was very nice but informed me that this deal was only good for one unit. We have 2 units in our home. After reading the fine print I did see where they stated this.

It went well and it was a reasonable price.

1) A 10 working day wait was needed for them to work me into their schedule after purchasing the 21 point AC tune up deal. 2) Tech arrived on scheduled time and did his version of Angies list 21 point AC Tune up. (This cost me $79 from Angies list) He discovered the unit was not providing air through the return ducts at a sufficiently low temp to cool the house. (What I already knew thats why I bought the $79 dollar tune up) He decided the small air leak on the roof btwn the roof duct and the AC unit was the reason for the above condition. He fixed the leak with a patch (and the patch stopped the air leak but had NO improvement affect on the cool air return temp). Cost for the patch was an additional $130 above the $79 original payment. I asked the tech if the it was possible the AC system needed more refrigerant and he said that was not what it needed. The tech left the property after telling me he would have his supervisor call me and decide what to do next. 3) The supervisor telephoned me later that day and agreed to stop by and look at the unit (for no charge) . He arrived with another tech and did an inspection of the unit. He determined that the unit was low on refrigerant and needed an estimated 4-5 lbs of refrigerant added. I asked him how much they charged to add refrigerant and he showed me a prepared cost sheet to add the R410A refrigerant to my unit. He said they charge the same for the service even if you only need 1 lb or a complete recharge and the standard cost was $696 dollars. At this point I was in shock as I knew it couldn't cost anywhere near this much for this product and there was a "Huge" mark-up involved. (I found out later that anyone can buy R410A in bulk 25 lb containers and the cost from Ebay is $115 delivered to your house.) He agreed to give me a small discount from the standard cost but I didn't believe it was a fair price so I didn't accept it. He told me before he left that the unit could be damaged running low on refrigerant and that I was taking a risk by not getting it filled at that time. He and the assistant then left. 4) I called the owner of the shop "Bill" and explained that the only reason I didn't have the unit recharged is because I felt the pricing was way out of line. He said he would drop the price to $485 and send the service crew out again that day if I agreed to this proposal. I weighed the high cost vs the risk of the AC unit being damaged and I agreed to this offer. The crew returned and added R410A refrigerant to the unit until the guages indicated the charge was complete. The unit immediately returned to its original efficiency and began supplying much cooler air through the return ducts and into the house. On the itemized statement the supervisor said the unit's inside Evaporator coils needed cleaning and the cost for that service was $377. I declined to have them do this service. 5) A few days later, I went onto the roof and opened the unit to expose the Evaporator coils. I decided to clean them myself and found Home Depot sells a AC Evaporator coil cleaner just for this purpose (2 cans cost about $12). I performed the service and closed up the unit in about 2 hours. Can't imagine how they can justify $377 for this service. The techs were very friendly and the supervisor seemed to be very competent at this job. My biggest complaint with this company is the high mark ups for labor and material for any work required.

The tech was very professional and did a good job with my HVAC issues

I've been using them for number of years. He goes above and beyond to meet your needs as his customer. He is very knowledgeable and professional. I've never had an issue with him over the years. His employees are just as professional and ensure the quality of their work.

They were pretty good. They were really nice and they did their job. We will use their services again in the future.

Chandler Air, Inc. scheduled us immediately, and were on time for appointment. Their service man was courteous, and explained in detail what the problem was. He had to leave to get the motor,but returned when he said he would, and completed the work.

Unfortunately, the weather interfered with the technician's accessibility to the roof, but when it quit raining they called and rescheduled. The technician arrived within the time set time and called 10 minutes before his arrival. He was very polite as were all the personnel with whom I talked. He spent quite a bit of time on the roof checking out the unit and said it was working well for such an old unit. Although, he reiterated that it was an old unit, he stated that nothing was wrong with it-and that it didn't need any work unless something went wrong.

Aire Serv responded to a service call for an heat pump that wasn't cooling properly. They arrived early, inspected the unit, found a leak and repaired same. After service was complete, the tech left and shortly thereafter, the unit stopped working. Jeanette had the technician return that same day. It took a bit of time, but a blown fuse was discovered in the air handler. This was not related to the original call, but they did not charge extra.

They had to come a second time that day and they didn't charge me extra. The problem was that there was not enough power in my condo for them to work efficiently. They came back later that day. They were very nice about it. They do really good work.

They have been on time, and are easy to work with. e.g. they'll give you a call on the way over so you can meet them. They have ordered parts and installed them in a timely fashion. Bill is very polite and seems to know what he's talking about.

MY AIR CONDITIONING UNIT WENT OUT AND IT WAS A NIGHTMARE; THE HEAT WAS OVERWHELMING. I WAS NOT IN THE BEST OF HEALTH, AND WAS IN A DESPERATE SITUATION. THEY TOLD US OUR SYSTEM HAD TO BE REPLACED AND COULD NOT BE REPAIRED, AFTER 5 DAYS OF THIS UNGODLY HEAT. I BECAME SUSPICIOUS DURING THE JOB BECAUSE I CAUGHT THE GUY IN LIE AFTER LIE, AND HE DIDN'T GIVE ME THE WARRANTY PAPER OR USERS MANUALS. IT TOOK ME ABOUT 10 DAYS OF GETTING AFTER THEM BEFORE I GOT THE INFORMATION I NEEDED FOR THE PRODUCT THAT I PURCHASED. THEY KEPT GIVING ME THE RUNAROUND. I DO FEEL LIKE I WAS OVERCHARGED, BECAUSE HE INSTALLED A 10 SEER RATING UNIT FOR $3000, WHICH WON'T EVEN BE ABLE TO BE INSTALLED ANYMORE AFTER JANUARY 2006.