Pitzer's One Hour Air Conditioning & Heating

unknown

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I made the above call at about 8:30 A.M. and under duress agreed to price and was told I have an 'open appointment' for the entire day and tech would call me before coming out. I again requested emergency one hour service and was told again, this would be impossible as 'they could not locate their tech.' P I did mention my concerns about possible gas leakage, not feeling well and need for emergency service NOW but rep ignored all vital info. I would have called gas company but prior experience suggested that it would take them several hours to get a tech out, at best and indeed have prior issues with my utility provider and services some tech perform locally. I spent about 7 minutes with a Pitzner rep on the phone, trying to get a firm time and schedule it ASAP but rep refused to relent about my having an open appointment. I informed them that after I hung up the one hour service committment began tolling and politely hung up. While waiting I began calling other heating/cooling firms and lucked out on one which was local. The tech promised to be at my place to check shut off of appliance w/in 10 minutes and come out tomorrow for diagnosis of problem for $79.00...I made a firm commitment to other company. I called Pitzer's back at around 8:45 A.M. and cancelled appointment, this time I spoke to a different women in scheduling and she too informed me that they could not provide emergency service or promised 'one hour service' as the Kingman tech. was still 'missing..' I advised her would report this to corporate headquarter on Net which I did and never got a response back... The locally owned second company was on my premises as promised in less than 10 minutes and secured the heater and did return as promised next day for $79 to diagnosis problems... Lastly, have never used this company before despite receiving regular mail advertisement. Based on solely circumstantial evidence from would guess about 10 other neighbors, friends, etc...was told based on their experience that company is bad, overcharges, replaces things that do no warrant repair and to avoid. Based on my experience, and lack of corporate response to my complaint on point, I would urge all locals caution as I believe(have J.D. from Univ. of AZ) company falsely advertising and is likely going out of business in my area.

On living in this new construction home for only two months, the sewer line became suddenly blocked. The shower drained very slowly, the toilets began bubbling and then threatened to overflow. We called several plumbers. The first was booked up. The second never returned our call. The third was Benjamin Franklin Plumbing. The plumber arrived within about an hour or so, he was very professional and friendly. Communicated with us about what we thought was going on and letting us know what he planned on doing. He went right to work, let us watch what he was doing, and completed the job in a timely manner. The charge matched the estimate and the problem was cleared. I hope we don't need a plumber again any time soon, but if we do we will call Benjamin Franklin Plumbing. We highly recommend them.

did not do what they promised

They did a fabulous job.

They were good. They have done what we ask and we have been satisfied. Their prices are comparable.

They have done a fine job.

They always responded on time but they were more expensive than their competitors, which is why we decided not to use them.

We have had really good service from them. We have used them for several years and have had no problems. We recommend them to other people.

They were very polite, efficient and showed up on time. They impressed me and I would highly recommend them to others.

They are a company for those in training.

Everytime they come out they are fantastic. They are quick, friendly, and explain everything to you. There are no hidden fees and they are very upfront about everything. They are the only heating and air conditioning company that we use.

They always do a great job. Their people are nice to work with. They have pleasant employees.

They have always done very well for us.

The service is okay and normal.

Good

excellent