Arizona Northwest RV-Marine

Started out fine working with the owners son, Del. Del came to the house, appraised my trailer at $4,000 and offered to buy it for $3,000 or sell it on consignment for $4,000. I agreed to let him tow it to his sales lot location in Kingman. I met him there later. There he asked me to sign over the title, give him the keys, and gave me an agreement which stated if his father, Dennis, the business owner did want to buy my trailer it would be sold for $3,000. If his father didn't want to buy it they would sell it on consignment for $4,000. asking price. I again, agreed. No money changed hands because Del's father, Dennis had not yet seen my trailer. It was at this point I was told by Del that I would have to pay $125.00 for the towing fee. I again agreed. I was then told by Del that if his father wanted to buy my trailer on Monday, they would deposit money into my checking account. It was for this reason they needed one of my bank deposit slips. I know, VERY STRANGE WAY OF DOING BUSINESS??? I did not leave a deposit slip instead I told them I would be back on Monday to meet with Del's father, Dennis, the business owner. On Monday I met Dennis. He was rough, argumentative, abrasive and generally should have not been allowed to face customers with his attitude. He started out by telling me whatever his son said to me that he (Dennis) the business owner is not obligated to his son's statements. I disagreed with him. (by the way, he HATES it when someone disagrees with him) He then despised his son Del for asking me for a deposit slip, he also told me that he had not even looked at my trailer which was brought in on Saturday at 1pm and it was now Monday at noontime. When I asked him why he hadn't inspected it he told me he didn't even know where the keys to it were located! After several rounds of arguing he agreed to look at my trailer in the next hour and told me to return then. I returned, only to find Dennis "out" for the rest of the day. The clerk at the front desk had a check for me for $2,800.00, some $75.00 short from the amount that I was given a receipt for. I was told the purchase price would be $3,000, less the $125.00 tow fee, for a net amount due me of $2,875.00. My check was only for $2,800.00 I took the check and left a message with the front clerk and asked Dennis to call me back that day. He did not. He did not call me back on Tuesday, Wednesday, Thursday or Friday either. On Friday I called as I was out of town and spoke with Del, the son. He confirmed that he and his father had argued about the entire transaction. He told me his dad did not want to pay the $3,000. 00 that his son offered to pay and that his father only wanted to pay $2,500.00 for the trailer. (in my opinion, they were trying to screw me down to accept the $2,800.00 check.) Because I was out of town, and because the business owner Dennis refused to return my calls as I had asked, I chose to accept the $2,800.00 check and just lost the missing $75.00 that was due to me. This was very frustrating to me as it would be to any customer or seller. I find this form of manipulation both humiliating and unacceptable. I find that refusing to return customers phone calls is unacceptable with ANY business that I choose to do business with. I was "baited" with a $3,000 offer from the son and given a receipt and then screwed back to $2,800.00 by the father who chooses to believe that his son's offers and statements to customers are not binding for his business. My advice to anyone that considers doing business with Arizona Northwest RV in Kingman, AZ is "BUYER BEWARE". They are engaged in unfair and unacceptable business practices and should not be trusted, particularly the father, Dennis.