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3.316 Reviews
Showing 1-16 of 16 reviews
WIlliam Edward M.
03/2016
internet service
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Mark C.
02/2016
internet service
+ -1 moreunknown
Description of Work: .
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Yes, I recommend this pro
Barbara & Chuck G.
02/2016
internet service
+ -1 moreunknown
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Yes, I recommend this pro
Alan D.
07/2014
internet service, landline phone service
+ 0 moreVery professional installation.
Description of Work: Installed phone and internet.
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Yes, I recommend this pro
$145
Annette D.
11/2013
internet service
+ -1 moreThey say in the commercials that they give you up to 12 megabytes but they don't always give you 12 megs. There are hidden fees and everything has to be in a bundle. I can't wait until I can get rid of them.
Description of Work: I have internet service from them.
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Susan P.
02/2013
internet service
+ -1 moreIt didn't go well. CenturyLink customer service was downright rude. For example, we were scheduled for a field technician to come to our home and diagnose the problem. On the scheduled day of service, we were told that the visit was cancelled because our problem was fixed (which it was not). We were not even asked if service was restored before this cancellation. We ended up cancelling our service with CenturyLink and buying a noticeably faster, more reliable service from Rock Mountain Internet. As it turns out, this was a less expensive alternative (we pay $25 a month less) , because we changed our home phone land line from CenturyLink to an additional Verizon cell phone. A note of caution to anyone who wants to drop CenturyLink. Cancel your internet service BEFORE changing over your land line or CenturyLink will continue to charge you for internet service for several days after they terminate your phone service. Can we even access the internet once the phone line is turned off?
Description of Work: CenturyLink (formerly Quest Communications) provided our internet and land line phone service for approximately four years. The internet service was irregular. Tech support wasted a huge amount of our time. We spent 5 hours on the phone trying to work through our most recent outage. Tech support finally confirmed that the problem was totally on their side before getting us back up and running. Outages and momentary drops in service were the norm over the years. We were never credited for outages.
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Lynne A.
08/2012
internet service, landline phone service
+ 0 moreThey are okay. I had a little glitch about a year ago when I got a new modem or DSL thing.
Description of Work: Century Link is my internet and telephone landline service provider.
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Yes, I recommend this pro
$90
Donna T.
06/2012
internet service
+ -1 moreI think they are fine, They are the only local provider in the neighborhood for phone. If you wanted to just use your cell phone then you have lots of service providers but not with landline. I haven't experienced any problems so I give them an A rating.
Description of Work: I use Centurylink for landline phone, internet and TV through them.
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Yes, I recommend this pro
$200
John S.
05/2012
internet service, landline phone service
+ 0 moreI have been using them for fifteen years. We don't have any problems with them.
Description of Work: They provide my monthly internet and landline service.
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Yes, I recommend this pro
$60
Donald E.
05/2012
internet service, landline phone service
+ 0 moreThey are a huge company. They are good. I have had good luck with them.
Description of Work: We use Century Link for our internet, fax, and phone services.
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Yes, I recommend this pro
$80
Carol T.
04/2012
landline phone service
+ -1 moreWe have had one service call in the past year, and they were prompt and punctual. I am fine with them. We think the price is high.
Description of Work: We use Century Link for landline phone service.
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Yes, I recommend this pro
$40
Ruth R.
03/2012
internet service
+ -1 moreI am not pleased with their service. They are pretty much competitive. The actual CSO is excellent but their technical help is practically nonexistent. We are locked into a contract right now. These companies kind of have you over a barrel because you change everything to their e-mail address and then, if you want to switch the company, you have to go through letting everybody know your new e-mail address, and it is just a pain. It took them three months to bury a cable in our backyard. I would not use them again if I had a choice.
Description of Work: I use Century Link for internet service.
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Ruth R.
03/2012
internet service
+ -1 moreI first contacted Qwest, now Century Link in May, 2011, to install DSL at our new home. They turned on the service. The company said we didn't need to be at home for them to turn on the service. The day they were to turn on the service, I received a call from the technician who said that nobody was home and he couldn't complete the order. We rescheduled for the next day. Technician showed up and said the cable from the junction box to the box at the house was bad and needed to be replaced. He ran a new cable, on the ground, from the junction box outside the back gate to the box on the outside wall of the house. There was 20-30 feet of cable lying on top of the ground in our back yard for the dogs to trip on and pull. The tech said he would put in a ticket for the company to get someone out to bury the cable.A week later, I called Century Link as I hadn't heard from anyone about scheduling burying the cable; they said they had no record that a ticket was put in for the work. The rep was very helpful and said she would put in another ticket. Another month goes by, so I called again; no ticket could be found in the system. Another ticket put in for the work. This went on for over three months. Finally, a tech came out, again, said she would put in a ticket, and within a week, someone showed up to bury the cable. Fine, so that was in August. Since then, on 4 occasions, my secondary email account disappeared. Calls to tech support are an exercise in frustration. The first time, the tech support guy had an accent so thick I could hardly understand what he was saying. All he did was walk me through the steps I had already tried. We ended up having to delete the account and set it up again, after spending over an hour on the phone with tech support who had no idea what to do. Same thing on the second and third times. Today, the email account disappeared again. Another hour on the phone with tech support. The final resolution was that a request was put in to email support who are supposed to investigate the problem and will get back to us in 24-48 hours. In the meantime, no email on the secondary account, which belongs to my partner. They couldn't even redirect the email to my address.
Description of Work: We have DSL only with this company. The internet connection is fast and reliable, but the company's customer service and tech support are not.
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Gloria G.
02/2012
landline phone service
+ -1 moreAbsolutely TERRIBLE. I never got the quoted price. My Direct TV contract is for 2 years or I have to pay an cancellation fee. I called every month for the first six months and even wrote to the CenturyLink Executive Offices twice and I got no response at all. And I find it particularly interesting that each CenturyLink person I spoke with claimed the last person set up my account wrong. Clearly CenturyLink sells bundles their own employees do not know how to set up.
Description of Work: In July 2011, I contacted Qwest to bundle my service. I had been a phone customer of Qwest since the mid-1980s and had no difficulties so I was confident that this “bundling” experience would go the same way. It went totally opposite. The following details the events of this matter: 5 Jul 2011 – I contacted Qwest to inquire about bundling. I spoke with Mindy in Idaho. She quoted me a price of unlimited phone and internet for $59.95 per month with a 5 year price guarantee and the Premier Promotion for Direct TV (2 year contract) for $33.99 for the first three months and $78.99 for months 4 through 24,. 8 Aug 2011 – I received the first bill for Direct TV. The bill was on Qwest stationary for $86.42. I contacted Qwest (the toll free number on the bill listed for billing questions) because the bill was not for the quoted price. I was told the representative did not recognize that account number and I needed to contact Direct TV directly. Interesting. Clearly, there was no value to bundling. 8 Aug 2011 – I contacted Direct TV and was told that the representative I was speaking to had no idea how Qwest got the price I was quoted and Direct TV would not honor that price. I was shocked and appalled. 11 Aug 2011 – I went on line and submitted a complaint to Direct TV. On that same day, I received a response from Direct TV stating the pricing of my two year contract from their perspective. I asked for detailed month by month pricing detail which I received on 13 Aug 2011. The information provided clearly shows that I will be paying significantly more that the quoted price. 15 Aug 2011 - I also contacted Qwest via their web site. I was informed that the web site did not deal with billing and I was provided a toll free number to contact. 29 Aug 2011 – I contacted the Qwest toll free number I was provided on 15 Aug. I spoke with Adam. Adam stated that he had information on his system of the then current offer for Direct TV of $41.99 per month that Direct TV had provided to Qwest to include in their bundle. Adam advised me to call him back in Oct, when my bill should be combined, and he would fix the problem. 31 Oct 2011 – I called back because my Oct bill was not combined. I spoke with Matthew this time. Matthew said he needed to disconnect my account because the first person did not set it up correctly. Matthew said he needed to disconnect the Direct TV account and then I was to call back in a few days and set it up again. 7 Nov 2011 – I called back to set up my account again, per Matthews’ instructions. I spoke with Victoria this time. Victoria said the last action done was the wrong way to fix this issue. Victoria bundled my account. Finally in Jan 2012, my bill was bundled. However, I never got the price quoted for the first six months of the deal. How fortunate for CenturyLink and Direct TV.
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$900
Georgia A.
02/2012
internet service
+ -1 moreThe quality has been really good.
Description of Work: I use them for internet and Direct TV service.
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Yes, I recommend this pro
Margaret E.
01/2012
internet service, landline phone service
+ 0 moreCentury Link is the local internet provider. It took 4 tries to get them out here to install the service when they said they would be here. Twice they gave us the wrong date and also said they put us on the 'emergency' list after the 2nd screw-up. They never showed up and when we called to check they had scheduled us for a week from when they had said they would be out. Come to find out all the tech had to do was make sure the line was live and drop off the box with the router/modem, no installation included. That was an undisclosed extra. Now that we have the service, I find out it is only 1.5 Mb and so slow, even though I was assured I would be able to do video conferencing, etc., on it. Looking for other options-surely someone else can provide even marginally better/faster service.
Description of Work: Internet installation and provider.
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$200
Contact information
unknown, Hereford, AZ 85615
www.centurylink.com/Pages/AboutUs/Community/Foundation/faq.jspLicensing
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Service Categories
Internet Service,
Phone Service - Landline
FAQ
Century Link is currently rated 3.3 overall out of 5.
No, Century Link does not offer free project estimates.
No, Century Link does not offer eco-friendly accreditations.
No, Century Link does not offer a senior discount.
No, Century Link does not offer emergency services.
No, Century Link does not offer warranties.
Century Link offers the following services: Phone repair & internet provider.
Contact information
unknown, Hereford, AZ 85615
www.centurylink.com/Pages/AboutUs/Community/Foundation/faq.jsp