PC Solutions

Subject: Encounter at P C Solutions I delivered on July 27th my computer as it was not loading Windows. When I brought the computer home and reattached the power cord, I placed the USB plugs in the respective outlet. Prior to removing the computer to PC Solutions, I color-coded with small sticky tabs the plugs so everything would be placed in the same position and manner as it was taken apart. When I brought the computer home, everything was put into its proper place when I discovered one of the USB female ports was bent down not allowing the USB plug to fit. I did not force the plug, knowing personally for over 35 years working on computers; you never force anything. This plug was bent when I brought it home from their shop. I immediately called to let the woman, who was some sort of secretary, of my situation. She told me to bring the computer back. Later that afternoon, approximately 3:15 PM, I brought the computer into the shop and was immediately confronted by a loud, belligerent woman who instantly, without any provocation by myself, telling me that I broke the plug and it was not the that way until I brought it home. The secretary kept asking where the input was bent. The mouse and keyboard did not directly use the USB port on the computer, but is connected to a four station port that had my keyboard and mouse attached. I explained to her it was a USB plug fit problem, not a keyboard or mouse problem per se, but the male USB plug, any male USB plug could be used because it would show the male USB plug. So I saw no point to bring the keyboard and mouse. I mentioned previously the plugs were color coded to avoided these situations. No USB memory stick or USB type male end plug would fit the damaged female plug. She immediately went into a further tirade calling both my wife and I names, calling me a cripple and I needed to get some teeth. I had surgery at the dentist that morning, I told her, and my retainer was being repaired. I also could not walk due to a hemipelvectomy. This woman would not stop yelling at my wife and me using both insulting words, calling my wife ugly, among other very derogatory statements and hand gestures, and again blaming us for the damage. This seemed to be a well-rehearsed approach by her to blame the customer. The secretary started to approach my wife in an aggressive manner giving me a perception she was going to attack her but was restrained by a male employee. As I mentioned earlier, I have many years working on and with computers and I knew from this experience I was getting scammed. This diatribe from her did not cease, we had no recourse but to defend ourselves, also verbally. In all our years we have never seen a shop owner use such words to their customers. Then she started to chastise us because her young son was present, but the language from this woman?s mouth was much more detrimental to the child than even we could endure. While all this was going on her husband, I assume, was working on the computer and had it fixed in a little over three minutes. He was professional and did his work without provocation. If you think this shop is a one stop fix-it-all service, then bully for you. Our mistake was saying their work was poor. Shame on us.

unknown

Took laptop into shop to diagnose and found hard drive to be unstable. Replaced Hard Drive, re-installed Windows 7 and recovered all my data.

Laptop runs great now has no virus and is much faster. Met schedule agreed to and was under cost estimate. Provided suggestions and antivirus solutions. I would use again and souse also used them would similar excellent results.