ARIZONA CONTRACTOR LICENSE NUMBER: C39-46649 & L39-77735. ADDITIONAL ADDRESSES
PO BOX 1424
GREEN VALLEY, AZ 85622-1424.
MR. TIMOTHY TROSPER, PRESIDENT
MS. MARYJEAN TROSPER, CORPORATE SECRETARY.
Water leak misdiagnosed. Was not my main water line but, in fact, turned out to be nearby irrigation line. However, technician had already cut & bypassed my main water line resulting in a service charge and 5 day temporary line installed before he realized error. Owner was not willing to compensate me anything but still billed me for service call & temporary line in which they solved nothing and caused unnecessary second problem (had to replace . After discussing with owner, he would not budge. So, I sent him a check for the full amount & called another plumber to fix the water line that GV Plumbing technician had cut unnecessarily. Also, had to call in landscaper to repair irrigation line. Totally unhappy with whole experience with GV Plumbing.
Description of Work: diagnose water leak
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$105
Carrie R.
09/2016
1.0
plumbing, drain cleaning
+ 0 more
We discussed it and they said they would talk to the tech and call me back. Never heard from them. This is the second time I have gone to them and not heard back. What, they only want the easy jobs? I call someone from Tucson next time.
Description of Work: No water pressure, no water
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Stacy C.
11/2015
1.0
plumbing
+ -1 more
I woke up at 0430 to discover a severe water leak throughout my house. I called the Green Valley emergency number and talked to the on call plumber. This individual tried everything he could to get out of coming to my home. He even explained to me that he couldn't go up in my crawl space and look for the leak because he he was 250lbs. He finally reluctantly agreed to be at my house in an hour, but showed up 2 1/2 hours later. This was only 30 minutes prior to their office opening up. But still charged me their emergency call out rate of $110 per hour. When the plumber showed up he was the most unprofessional and inconsiderate person I ever encountered. He showed very little interest in finding the leak. Instead letting the Servpro technician take the lead and do all the work. My girlfriend and I were so disgusted with his actions that we asked him to leave before even finding the source of the leak. To the credit of the plumber he came back a short time later and apologized for his behavior and said he wanted to help. Once the source of the leak was discovered the plumber did show adequate knowledge in fixing the issue. He cut a small hole in the sheet rock in order to access the leaking hose. Do you think he cleaned up his mess, of course not. Instead, he told me that the servpro guy can do it. So, when it came time for the bill I asked the plumber to please explain in detail the cause of the leak because I was going to have to file a claim against a company that caused the leak. The plumber assured me that he was going to write up a detailed report. When I received the bill all it said was 2 hours work to fix a drain line. The complete opposite of what I asked for. I called their office and some receptionist assured me that she would send me a more detailed bill, I even spoke with the owner and explained to him my disappointment with the level of service I received. He assured me that he would talk with the plumber and send out a more detailed bill. To this day I haven't received the new bill. I lost all faith in this company.
Description of Work: Cut a small hole in the sheet rock and fastened a hose
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$220
Ann K.
03/2015
2.0
plumbing
+ -1 more
The workman spent more time talking/complaining/"going for lunch/breaks/ or just disappearing and talking with anyone who passed. He rarely worked over two hours at one time. he was not able to complete the job. He took over three weeks eventually they contracted out the final digging to 18 inches to our landscape company who filled in the trench and restored pavers. Then we were billed an extra $225 for that plus $50 for jackhammer which was used one time - the workman said it was too rocky so he stopped!! We have used this company in the past and found them acceptable but if they hire this type of employee and continue to bill for incompetence they should be avoided.
Description of Work: We were billed for 22 hours to find a leak,partially dig a trench to 12 inches and replace a pipe from street to house approx 40ft. The majority of the ground was dirt and gravel and had some pavers which were removed.
Rating Category
Rating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
2.0
punctuality
1.0
$1,725
LeRoy A.
11/2014
5.0
plumbing
+ -1 more
The job was scheduled and completed quickly
Description of Work: Repair a broken Solar heating pipe and repair a gas leak in a outdoor barbegue
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$300
KATHLEEN V.
08/2014
5.0
plumbing
+ -1 more
He was great. Showed up on time and was courteous. I had 2 outside faucets that wouldn't turn for some reason. 1 faucet he said didn't need to be replaced because there was a manual override (I would never have known that.) The other faucet was welded on and I had already disintegrated the handle by using pliers. My boyfriend (who couldn't be here) said to be sure he used a and quot;ball valve with a threaded connectionand quot; (or something like that) and the plumber seemed to know what I meant. Anyway, after less than an hour he was done and the new faucet handle turned effortlessly. I was dreading this whole thing, but it turned out just fine.
Description of Work: Fixed outside faucet that wouldn't turn.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Robert W C.
06/2014
5.0
plumbing
+ -1 more
They're the best. They are very good.
Description of Work: .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles H.
05/2014
5.0
plumbing
+ -1 more
Happy with service received. Member would use this provider again.
Description of Work: installed new faucets, in the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Robert G.
02/2013
5.0
plumbing
+ -1 more
Called them after I noticed a leak at the bypass valve. They arrived just a few hours later. Diagnosed the problem as leaking O rings. Cleaned and lubricated the bypass valve, reassembled and re-installed. They also soldered on additional copper pipe to reduce the strain on the bypass valve fittings.
Description of Work: Repair bypass valve on water softener
Rating Category
Rating out of 5
Yes, I recommend this pro
$110
Amelia R S.
06/2012
1.0
plumbing
+ -1 more
They never fixed a toilet that leaked at the base. They kept blaming it on other things. They put the wrong seal on it and it kept flooding my bathroom. It flooded the bathroom three or four times. I had a handyman come out and they were able to put the right seal on right away. When my husband and I went to complain about the work he threw us out of his shop and threatened to have us arrested. They did not know how to fix the problem and they claim to be licensed.
Description of Work: Toilet leak repair
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
Dick B.
09/2011
5.0
plumbing
+ -1 more
Kevin was very professional and courteous. He finished the work with dispatch and cleaned up after himself. I really don't have any dos or don'ts to share. I was completely satisfied.
Description of Work: Kevin inspected the plumbing under the kitchen sink to find leaks that I could not find. He replaced the putty in both drains on the double sink and replaced a fitting on the Reverse Osmosis Drinking water system to stop leaks.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$80
Reed S.
07/2010
1.0
plumbing
+ -1 more
Installation was fine. About 6 months after the installation, we were gone for a period of time and had turned the control down to the and quot;vacationand quot; setting. When we returned, we turned the setting back to where it was previously (I had marked that setting on the control dial). Shortly, we noticed that the control was not keeping the water hot over night. I called Green Valley Plumbing (GVP)and explained the problem. I was told that they would send someone out. But, if the hot water heater needed to be replaced, I would be charged for labor; no charge for the hot water heater. Repair person came out and told me to record the water temperature, which I did for several weeks. We decided to live could with the problem and would not be using GVP for any further work. Several months later the wax seal under the guest bathroom toilet was leaking and had discolored the vinyl. I removed the toilet and replaced the wax seal with a thick seal. GVP had used thin wax seals when they installed the toilet, which was not adequate. I called GVP and gave the woman who answered a piece of my mind about the poor quality of their work that resulted in damaging the vinyl and also told them what I thought about charging for labor to replace a faulty hot water heater. About 15 minutes after I hung up the phone, the owner called. I repeated my problem with their quality of work etc. I was told that the hot water heater would have been replaced at no charge as long as it was within one year of installation. It had been less than one year when I initially called about the problem. I told him that is not what his receptionist told me, and that would not be doing any business with his company at all and would not be recommending GVP to anyone; that I would recommend a different plumber. He wanted to argue with me and I hung up. Since then, I have replaced the wax ring on a second toilet that showed evidence of leaking. The same conditions existed: thin wax ring that did not seal the space between the toilet and the drain! I have talked to others who have had similar experiences with GVP. I have also been told that they charges are excessive. No satisfaction other than telling the owner what I thought of his crappy work and failure to offer any compensation. I use a different plumbing company. PS I have seen a sign at a house that states and quot;No GV Plumbingand quot; with a circle and a line through it!! Apparently another dissatisfied customer!
Description of Work: Replaced hot water heater. Green Valley Plumbing (GVP) was the contractor who did the plumbing when the house was built in 1996.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0
$500
George C.
07/2010
5.0
plumbing
+ -1 more
It went perfectly. They were generally competent. They are excellent and they did good work for us. They have a good reputation in the community and that is why we chose them in the first place. Their price was acceptable to us.
Description of Work: I used Green Valley Plumbing to remove an old bathtub and installed a new jet tub.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
JANET E.
02/2008
5.0
plumbing
+ -1 more
Terry from GV Plumbing arrived within the two-hour time span promised. He took a look at the problem and said, "Piece of cake!" About 24 minutes later he was done, and our laundry tub is now back in service. This would have taken us a lot of time, much searching for parts, and probably some swearing.
Description of Work: We needed a drain assembly replaced in our leaky laundry tub.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
EILEEN F.
08/2007
5.0
plumbing, drain cleaning
+ 0 more
They were really good about telling me how to fix the problem if it were to happen again and I felt that showed me a lot of honesty on their part. They were able to make things very clear to me and I really liked that they have reasonable prices.
Description of Work: They fixed the sewer and a drain back up in my 1400 square foot home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$90
WAYNE S.
10/2006
5.0
plumbing
+ -1 more
The man they sent appeared very young to me, but he was professional, courteous, and soon showed me he knew what he was doing. I was very pleased with the work performed, especially the price. He was neat, clean, and obviously concerned with doing a good job. He was careful not to scratch the sink or countertop, and cleaned to job-site very well. I'll do business with these folks again.
Description of Work: After I was quoted over $250 by Home Depot, to remove my kitchen sink and replace it with a stainless steel sink I had already purchased I decided to call a few other places to get quotes. Green Valley Plumbing said it would probably be less than $200, depending on the condition and difficulty involved in removing the existing sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
07/2006
5.0
drain cleaning
+ -1 more
THIS WAS A VERY FRIENDLY COMPANY. THEY ARE ALWAYS AVAILABLE AND DO A GREAT JOB. THEY HAVE GREAT PRICING. THEY DO HIGH QUALITY WORK. I WOULD RECOMMEND THIS COMPANY TO ANYONE.
Description of Work: THIS COMPANY UNCLOGGED THE SINK IN MY HOME.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
07/2006
5.0
drain cleaning
+ -1 more
I FELT THIS COMPANY WAS OUTSTANDING TO WORK WITH. THEY CAME OVER AS SOON AS WE CALLED AND THEY WERE VERY QUICK TO GET THE PROBLEM FIXED. I WOULD DEFINITELY RECOMMEND THEM TO ANYONE.
Description of Work: I HAD THIS COMPANY COME OVER AND UNCLOG MY TOILET.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
JOANNE C.
07/2006
5.0
drain cleaning
+ -1 more
THEY ARE VERY DEPENDABLE THEY COME RIGHT OUT WHEN YOU CALL THEM, REALLY GOOD WITH CUSTOMER RELATIONS. THE PEOPLE THEY SEND OUT TO YOUR HOME CARE FRIENDLY AND EASY TO TALK TO. I HAVE REFERRED THEM TO A FAMILY MEMBER WHO WAS JUST AS PLEASED AS ME.
Description of Work: I HAD THEM COME OUT TO MY HOUSE AND UNCLOG MY BATHROOM TUB.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75
07/2006
5.0
drain cleaning
+ -1 more
GREEN VALLEY IS GREAT. THEY CAME OUT SOON AFTER WE CALLED AND HAD THE PROBLEM AREA TAKEN CARE OF IN NO TIME. THEY ARE PRICED VERY WELL AND CUSTOMER SERVICE IS VERY IMPORTANT TO THEM.
Description of Work: WE HAD A CLOG TAKEN CARE OF.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$85
07/2006
5.0
plumbing
+ -1 more
IVE BEEN WORKING WITH THIS COMPANY FOR TWENTY YEARS. THEY HAVE ALWAYS DONE GOOD WORK. THEIR VERY DEPENDABLE, AND OVER IN A MINUTE WHEN WE HOLLER. ILL WORK WITH THEM FOR THE REST OF MY LIFE PROBABLY.
Description of Work: I HAD THIS COMPANY COME OVER AND REPLACE A FAUCET IN MY BATHROOM.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
07/2006
4.0
plumbing
+ -1 more
THE COMPANY HAD TO DIG UNDER THE HOUSE TO FIX THE BROKEN WATER PIPE. I WAS UPSET WITH THE COMPANY BECAUSE THEY DID NOT TELL ME THAT MY WATER PRESSURE WOULD BE LOW BECAUSE OF THE WORK THAT THEY DID.
Description of Work: THEY FIXED THE BROKEN PIPE UNDER MY HOUSE.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$1,400
SUE A.
07/2006
5.0
plumbing
+ -1 more
WE PICKED OUT A REALLY NICE GARBAGE DISPOSAL, AND ITS BEEN GREAT. WE HAVE NOT HAD ANY PROBLEMS WITH IT SO FAR. WE HAVE USED THIS COMPANY BEFORE AND DEPEND ON THEM. THEY KNOW EXACTLY WHAT THEY ARE DOING, VERY TRUSTWORTHY COMPANY.
Description of Work: WE HAD THEM COME OUT AND INSTALL A GARBAGE DISPOSAL IN OUR KITCHEN SINK.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Drain Cleaning
FAQ
GREEN VALLEY PLUMBING is currently rated 4.2 overall out of 5.
Monday: 8:00 AM - 4:00 AM
Tuesday: 8:00 AM - 4:00 AM
Wednesday: 8:00 AM - 4:00 AM
Thursday: 8:00 AM - 4:00 AM
Friday: 8:00 AM - 4:00 AM
GREEN VALLEY PLUMBING accepts the following forms of payment: Check,MasterCard,Visa
Yes, GREEN VALLEY PLUMBING offers free project estimates.
No, GREEN VALLEY PLUMBING does not offer eco-friendly accreditations.
No, GREEN VALLEY PLUMBING does not offer a senior discount.
Yes, GREEN VALLEY PLUMBING offers emergency services.
No, GREEN VALLEY PLUMBING does not offer warranties.
GREEN VALLEY PLUMBING offers the following services: WATER LINES, SEWER LINES AND PLUMBING.