Phoenix Pro Pool

We started our service with Phoenix Pool Pro in March. Things didn't start out on a good foot because the tech didn't show up on the day they were scheduled but we wrote this off as bad luck since they told us an emergency popped up and they sent someone out the next day. Our pool was blue but needed to be vacuumed and prepared for swimming after the winter. The technician told us we needed to buy a vacuum and said the owner would let us know what model we should purchase. We never heard about the vacuum again. Over the period of the next few months the pool gradually got more cloudy and eventually turned pea green. The owner told us we needed an algae treatment and said they would call the following Monday to discuss options. We never got a call about the algae treatment and the technician never came back. The owner is no longer returning our calls or text messages. We are now looking for another company and our pool is disgusting.

Charged me $95 to come and look at a piece coming from the pump to the filter that just needed to be glued. The previous person did not do this. I also asked them to put the top of the timer on my vs pool pump because someone took it of and it was going to get wet and ruined. They said it could cost me a lot more that they would look at it first but for $$125 they would replace all plumbing and parts that needed replacing at their cost. I had just spent over $200 for them and for $50 they would fix the pump top covering the wires. The house had sold and I told them it was imperative to get the water circulating because I was out of state and couldn't afford to end up with a green pool. He glued the existing piece on but then said that the screws to my control panel were stripped but that he would come back the following day and take care of it. Three days later I learn that he did not come back. My pool was in full bloom green. He did oot even set the pump up to start and programit to work. He couldn't have. Instead they purposely tried to destroy my pool motor by cutting a wire and letting it melt a piece next to it. Then tried to tell me he could fix the motor for only $975. It was a brand new pump. He was childish. Would not honor the fact that his own employee told me he was fixing it the next day and did not and did not even bother to tell me. It cost me over $2k. Do not use these guys who pretend to want to help you.

work was excellent

We have hired them to manage our pool. They come weekly so that our pool is always clean and proper chemicals are used and adjusted. Our Pool is sparkly clean! They send an email after service which includes what was done and chemicals used. With a picture so we know they were there! Because they were in and out without a peep!

It's outstanding. They were easy to talk to, personable, quick to respond, thorough, prompt, and reliable.

They do a wonderful job. Totally satisfied