Platinum Exteriors Inc

DO NOT GO WITH THIS COMPANY! They did not prep our house, they did not fill in cracks, they messed up the colors multiple times, they did not scrape the foundation, the absolute worse thing that happened was that they put white paint all over our roof tiles. After failing to get it off and CHUNKS of our roof tiles coming off from scrubbing them, they suggested removing the whole first layer of tiles and flipping them?! Finally, they realized what a horrible idea that would be and then bought paint to match one shade of the tiles (we have a multicolored roof). We had to have them come back SO many times to fix this mess. Now I am left with a flaking foundation, cracks in my stucco, crap roof tiles, paint all over my window trims. They told me AND the BBB that they would be out ASAP to fix the paint on my foundation. At this point, I am considering court. Warranty my @ss.

Absolutely perfect! I’m going to open with a direct comment: If you’re looking for any service Platinum Exterior provides stop looking now and schedule. If this looks too lengthy to read - you can go with just that :) Moving across the country into a home that needed everything from windows to flooring to fixtures was tough. Having one bad experience after another with almost every project was tougher. By the time we got to exterior painting we literally joked that we shouldn’t be surprised if someone just took our money and threw buckets of paint against the house. The paranoia created by past experiences pushed me to beat the research horse to death. I must have priced well over a dozen companies. It was bordering on comical. We had everything from “no guarantee” on the price because the cost of paint could go up while we waited our turn (seriously?!) to others that would throw out an insanely low price only to admit all the “not included” costs when probed. Then came Platinum Exteriors and crew! A Facebook message, a few texts and we had our price along with a very detailed outline of what we were getting. The price was fabulous and what it included was even better. Scheduled the job and the crew arrived not only on time but with courtesy and friendliness, too! Luis and Carlos were still getting out of their truck when Terry called to go over each step of what they’d be doing. The communication was much appreciated! Luis and Carlos were unbelievable! Carefully taping, covering windows and painting with was “artistry” beyond just skill. It was clear they CARED about their end result and that they took pride in their work. It went so great we asked if they could squeeze us in the next day and paint our block fence. Truly, we have not had ONE SINGLE person work on our house to date that we would ask to come back and do another job! The experience ended with Greg coming before they wrapped up to review everything with us and make sure we were totally happy. He walked the entire house and looked closely at the work himself. Prompting us to take a close look to make sure nothing was missed was impressive! More impressive was that we couldn’t find even one little thing! Bottom line: We couldn’t have found a better company. Platinum Exteriors is run like a finely tuned machine with personal touch and communication added in. We’ll be referring them to everyone we know with 100% confidence we’re putting our name on the real deal! Thanks so much Terry, Greg, Luis and Carlos!

Saturday February 22nd job started! I really wanted to give them a better rating however customer service is a serious problem ‘painter don’t speak English and there is no supervision on the job’. Painter drank beer and threw the cans throughout the back yard instead of the trash. Note: ‘Owner/his representative’ want mention names are very unsettling when it comes to ‘touch ups’. I would recommend not paying them fully until the entire job is done. I also run a full time professional childcare and needed the weekend which seemed to be no problem when I scheduled. Job entailed! Exterior house panting and inside stairwell. Issue: I was informed there would be six workers on the job! There was two was told the others are late in total there was the three. Job was supposed to be finished by 3:00-3:30 it was not! No problem there. The problem! The lead painter decided he wanted to paint particular area’s of the outside ‘the color he sough fit. ‘RED FLAG’ that became a continues issue because he was really ‘**** bent’ on leaving it the color he wanted. As the customer this made the day ‘long’. I’m going to stop here I definitely wouldn’t recommend this company ‘paying more’ for the job should be strongly considered before employing this particular company. Today is April 21st I’ve been very patient they still haven’t satisfied what they promised finishing touches in a timely manner.