New Life Roofing has been serving Phoenix Arizona Metro valley since 1984, repairing and or replacing roofs on thousands of homes. We pride ourselves on exceptional quality of both material used and the manpower to install it. All of our employees are permanent, full time technicians. We never use contract labor, temporary help, or unqualified people to install or repair your roof. With an excellent record with the B.B.B. and a 37 year fantastic record with the Arizona Registrar of Contractors, we would be happy to provide you, the potential customer with a free, no pressure estimate at your convenience. And since we do not ask for money up front, you can rest assured that you will never pay for work that is never started or left unfinished. Payment is always upon completion of the job. At New Life Roofing we look forward to serving your roofing needs, whether they are complete roof installations or small repairs. We promise not to sell you anything unnecessary and will provide options whenever possible. We look forward to hearing from you should the need arise.
WOW!!! I absolutely love New Life roofing. The owner Rich is amazing!! They were so professional and clean so well and did amazing work they stand by the product and their labor they are truly the best roofing company in the world!! Yes I would use them again and I also tell everyone if you need a roof you've got to go here they will take very good care of you and you're roof!!! And let's not forget how honest they are which is what we all need more of is the honesty from professionals that do work for us I give these guys an A plus plus plus plus plus!!!š
Description of Work: New roof for house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,900
Response from New Life Roofing
We really appreciate the Angie's List's customer review. it was a pleasure working with the home owner. We do our best to provide proper repairs for all of our customers.
KATHLEEN H.
05/2020
5.0
roofing
Ā + -1 more
Prompt response and scheduled to come out in short period of time. Richard called me and explained his findings and then completed the work quickly as well. Highly recommend this company for your roofing needs.
Description of Work: Turbine Vent repair / replacement and Roof Inspection
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from New Life Roofing
We were happy to provide repairs to the clients roofing needs. While the main roof was in great shape, the turbines needed work. thank you for your business and for entrusting our company with your roofing needs
Robert F.
10/2019
5.0
roofing
Ā + -1 more
They always fix the problem the first time! They have been our roofers for over 20 years and we wouldn't use anyone else.
Description of Work: Roof Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from New Life Roofing
We were happy to once again be of service to the [Member Name Removed] family. With recent repairs, the roof should provide many years of service
Saundra W.
10/2019
5.0
roofing, patios
Ā + 0 more
Every experience has been excellent! They replaced the shingles under my AC unit and the paper and tiles over my garage. Two other companies wanted to paper and tile my entire roof. New Life Roofing staff are honest and replaced what was necessary. For my current home, they repositioned tiles, added flashing around the pipes and replaced the patio roof. The price was fair. They were responsive, prompt and left my yard clean. Thank you and I will recommend them to colleagues and friends!
Description of Work: Roof repairs and roof replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from New Life Roofing
Many companies attempt to sell an entire roof but our belief is that you repair or replace what is needed. If an entire roof is needed then an estimate is provided. in this case, the patio roof needed replacement but the rest of the roof only needed repairs. We were glad to be of service
Dan N.
09/2019
5.0
roofing
Ā + -1 more
New Life Roofing has been repairing and replacing roofing for me and my family for well over a decade. I have found them to be extremely knowledgeable about roofing systems and they get the job done right the first time. I appreciate the Richard always taking the time to show me pictures of the problem areas on the roof then answering all of my questions. When roofing comes up in a conversation, I tell them to contact Richard at New Life Roofing.
Description of Work: Felt underlayment needed to be replaced around the front entry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$700
Response from New Life Roofing
We thank the customer for his imput. We have worked on his residence and quite a number of other properties for him for quite a few years. We look forward to many more years of service for the client.
beverly W.
09/2019
5.0
roofing
Ā + -1 more
I was kept updated as to the arrival time and the workers arrived promptly when they said they would.
Description of Work: Roofing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Response from New Life Roofing
the client is a previous customer and we appreciate the response. We always attempt to be out in a timely manner when scheduled.
john S.
09/2019
5.0
roofing
Ā + -1 more
New Life delivered on their promise, both quality and timetable. We were very pleased with the work.
Description of Work: Roofing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Response from New Life Roofing
We installed a new wood shake roof for the client. The roof looks great and we appreciate the opportunity to install a great roof for them.
Elizabeth J.
09/2019
5.0
roofing, roof cleaning
Ā + 0 more
Richard and his team were great. Very professional and honest.
Description of Work: Roof had a few leaks over the years. Also hire 1-2 times a year to clean roof of tree debris.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from New Life Roofing
the cllent is a return customer. Repairing leaks and cleaning debris clogged valleys are several of the things we encounter on tile roofing. Thank you for the comments.
Kathleen S.
09/2019
5.0
roofing
Ā + -1 more
I have a tile roof that was more than 30 years old. They replaced all the parts under the tile and put the tile back down. I'm sorry I can't remember the names of all the parts under the tile, but if you have a tile roof, you know what I'm talking about. They worked in sections, so that at no time was the roof vulnerable to weather. They were very courteous and professional. I always knew when they would be here and they were always on time. They cleaned up after themselves every day and never left a mess. My new roof looks great and my insurance company is pleased.
Description of Work: Roofing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$15,950
Response from New Life Roofing
Replacing the tile underlayment system on a home is a significant project and went well. It takes time to properly take care of all the details. That is a must as that is typically where leaks can develop down the road. the customer was great and a pleasure to work with.
leslie O.
09/2019
5.0
roofing, chimney repair
Ā + 0 more
Iāve used Richardās company, New Life Roofing, on three separate occasions for repair work and have always been happy with their work. I feel Richard is honest in telling me what needs to be done and in the amount he charges. I wouldnāt use anyone else for roofing work.
Description of Work: Roofing
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,900
Response from New Life Roofing
Ms. [Member Name Removed] is a great repeat customer and we appreciate her imput
Kirsten H.
06/2019
1.0
roofing
Ā + -1 more
I called New Life Roofing 4 times and left messages with their CSRs and am still waiting for a response. Even a call to say that they are busy, booking X weeks out, etc would be OK. That's not cool. Very bad customer service.
Description of Work: Roof inspection/repair or replace
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from New Life Roofing
It is very unusual for us to miss so many calls from a customer. We apologize and take your criticism to heart. We wish the Angie's List client the best moving forward. Richard New Life Roofing Inc.
Steve L.
05/2019
1.0
roofing
Ā + -1 more
I have a leak on my patio roof and I called this company to have them come out and give me an estimate. The first time I called, I was told someone would call me back and schedule a time. A week went by... no phone call. I called back thinking maybe my message was missed placed and tried to schedule another appointment. I was told that I would get a call back and now itās been another week and I havenāt heard a peep. Do not call this company! Two chancesā¦ Zero follow up! Pathetic!
Description of Work: I have a leak on my patio roof and I called this company to have them come out and give me an estimate. The first time I called, I was told someone would call me back and schedule a time. A week went by... no phone call. I called back thinking maybe my message was missed placed and tried to schedule another appointment. I was told that I would get a call back and now itās been another week and I havenāt heard a peep. Do not call this company! Two chancesā¦ Zero follow up! Pathetic!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from New Life Roofing
The Angie's List customer is correct. The office did receive two messages for an estimate for repairs. Plain and simple we dropped the ball. Our work load is extensive and no one returned his calls. We apologize and trust he will find another great Angie's List company to meet his roofing needs.
Larry F.
08/2018
1.0
roofing
Ā + -1 more
These people never returned phone calls for an estimate. They obviously do not need any new business.
Description of Work: Repair roof due to storm damage.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from New Life Roofing
We understand the Angie's List members complaint. As with many roofing companies, we have been overwhelmed with all the monsoon storms that have hit the valley. We have been unable to respond to many calls as the number has been overwhelming. We apologize to Mr. [Member Name Removed] and trust he as found a good company to provide roofing services for his home.
Pete S.
06/2018
5.0
roofing
Ā + -1 more
Very happy with New Life Roofing and my roofing project. Price was reasonable and they were able to start much sooner than some other companies I received quotes from. Good communication from Richard and his crew. Project completed on schedule with great results.
Description of Work: Replace shingle roof and repair some wood and facia
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$9,400
Timothy H.
04/2018
5.0
roofing
Ā + -1 more
I was extremely impressed with this company. I had 3 other roofing companies come out and give me estimates to repair a roof leak, and they all tried to either sell me an entirely new roof, or at least half of one. Richard was the last contractor to look at the job, and he never suggested anything close to the amount of work the other contractors did. He inspected the entire roof, along with the area in question, and gave me an estimate to repair. It was less than $700.00!! When I mentioned the other contractors, he simply said my roof was in good shape, but there were a few areas that needed attention. He further explained that a lot of roofing companies sell by volume, in order to make the job worth their while. Needless to say, I hired him on the spot. The work was done quickly and professionally. They showed up when they said they would, and Richard came out to personally inspect the work after it was completed. They even repaired an issue that showed up after he gave me the estimate, at no extra charge. It has yet to rain since this repair was made, but with the 2 year warranty his company provides, I am not too concerned about the quality or workmanship of the repair, and I feel the problem has been resolved. I would recommend this company to anyone.
Description of Work: Roof Leak Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$640
Vasantha K.
03/2018
5.0
roofing, patios
Ā + 0 more
Very well! From the time I called for the estimates to the completion, everything went smoothly. They worked around the couple of rainy days we had. Communications were clear at all times and the owner Richard was always available to answer my questions
Description of Work: Roof repair in front part of the house and patio roof repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Don S.
02/2018
5.0
roofing
Ā + -1 more
Richard was on time to inspect my concrete tile roof and to recommend whether it needed to be completely redone or just repaired in a spot that had leaked as a result of the last rain. Richard said the felt was still pretty good overall and that it only needed attention in a few areas, including the current leak. The quote was reasonable and, amazingly, they were able to schedule me into an opening a couple of days later. The crew was on time and professional. I will absolutely use them again.
Description of Work: Roof inspection and repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,455
Terrence J.
01/2018
5.0
roofing
Ā + -1 more
They were on-time, efficient, relatively neat during the application. The supervisor came back for a final inspection and performed finishing work without my having to ask.
Description of Work: Self-adhered roofing applied to flat roof
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Catherine B.
11/2017
5.0
roofing
Ā + -1 more
New Life Roofing did some recent repair work on our tile roof. Firstly, our contact with Richard Bourassa was very professional and pleasant. He was very responsive and provided a quote for the work in a short time which accurately reflected the actual cost of the job. Since the work also involved some foam work he was able to recommend a company for that and ensured that the work was done as part of the same job. Overall, the service provided was excellent, including the quality of the work and the clean-up. We are very happy with New Life Roofing and would definitely recommend them for your roofing needs.
Description of Work: Roof Repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard H.
10/2017
1.0
roofing
Ā + -1 more
Never called to schedule a time to come out. Did not keep their commitment to call back.
Description of Work: Called on a Monday morning to have someone come look at roof. Was told that someone would call us back within 12-48 hours to schedule a time to come out. It's now Wednesday night and we have not heard from them. Will not be using them.
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Robert M.
10/2017
1.0
roofing
Ā + -1 more
I called twice and was told twice that a technician would contact me and come out. Never happened.
Description of Work: I needed a roof repair estimate
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
Response from New Life Roofing
The Angie's List member did call our office twice and we spoke to him last week. We apologized for the delay and told him we would be out this week and we were looking forward to doing so. We will re-contact the Mr. [Member Name Removed] to see if he still wishes us to come out.
SCOTT H.
09/2017
1.0
roofing
Ā + -1 more
THIRTY FIVE MINUTES AFTER A PERSON WAS SUPPOSED TO SHOW UP TO LOOK AT OUR ROOF THEY CALLED AND SAID THEY WERE NOT GOING TO MAKE IT THAT MORNING BUT MAY BE ABLE TO COME THAT AFTERNOON IF WE WANTED. NEEDLESS TO SAY WE TOLD THEM NO THANKS WE WOULD FIND SOMEONE ELSE.
Description of Work: NEEDED ROOF REPAIR
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from New Life Roofing
Unfortunately the monsoon storms once again caused an overload with scheduling. We may have fallen behind with Mr. Hammers estimate. We apologize and trust the Angie's List customer was well served by another Angie's List contractor.
Candy B.
08/2017
5.0
roofing
Ā + -1 more
We've had some good rains and it hasn't leaked.
Description of Work: Repaired some places.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from New Life Roofing
We thank Ms. [Member Name Removed] for the great review. Many roofing companies push potential clients to replace the entire roof but if repairs is all a customer needs, that is what we will suggest. We thank the Angie's List client for their business.
Description of Work: ............................................................................
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Peter L.
06/2017
5.0
roofing
Ā + -1 more
I have a number of quotes done on re-roof. I chose New Life roofing based on the meeting with Scott, researched the company and the reviews from various sources. The crew was very efficient in the all aspect of the work done. I believe that I got a fair value for the work that were perform.
Description of Work: Re-roof my asphalt shingle roof.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from New Life Roofing
Thank you Mr. [Member Name Removed] for the good review. He had a pretty good sized roof and we were happy to provide a great replacement system. We strive to provide roofing services in a timely manner and leave the customer with a great system, a neat yard and an all around good experience.
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Service Categories
Roofing,
Skylights,
Kitchen and Bath Remodeling,
General Remodeling
FAQ
New Life Roofing is currently rated 4.8 overall out of 5.
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 8:00 AM - 12:00 PM
New Life Roofing accepts the following forms of payment: Check,MasterCard,Visa
Yes, New Life Roofing offers free project estimates.
Yes, New Life Roofing offers eco-friendly accreditations.
No, New Life Roofing does not offer a senior discount.
No, New Life Roofing does not offer emergency services.
Yes, New Life Roofing offers warranties.
New Life Roofing offers the following services: Complete Roofing, Additions, Repairs, Roof Inspections & Certifications, New & Existing Shingles, Wood Shakes, Tile & Flat Roofing