Tiger Mechanical Services LLC

My GE beverage fridge quit cooling while the unit was under warranty. I called GE and an appointment was set up with Tiger Mechanical. A technician came out, looked at the system and ordered parts. Parts came in and were installed. After one hour, the unit quit working. Tiger would not come back to fix issue because the one year had expired between when the first and second appointment and they needed to be compensated for the repair. Because I purchased the unit from Costco, it is covered under a two-year warranty through the Costco Concierge service. Costco contacted GE and a GE technician came out and found one wire to the cooling fan not attached and another wire installed at an angle so it wasn’t making good contact. He was here about 30 minutes and had the unit running and cooling as intended. Shame on you Tiger Mechanical for not standing behind your work. From a customer perspective, it appeared this was deliberate so you could double charge GE for the warranty work.

Eddie was great! He was courteous, professional, and fast! We had been waiting for over 11 months for Spencer's to come to fix our oven--but there was always a wrong part, no part, more things that went wrong, and the oven did not get fixed. It took 1 time for Eddie to come out with the part, install it, and the oven now works. I am using TigerMechanical the next time I have an appliance issue. We now have our oven working for Christmas! Thank you! Patricia Roberts

I would just like to say that your tech was a super nice guy but I am SO DISAPPOINTED in your pricing. $800+ to replace the compressor for my LG refrigerator is just CRAZY, I've already found a local tech for $425 for parts and labor to replace the compressor and in googling found that's pretty much the standard rate. I feel like your company didn't want to do the job and instead just gather the $99 service call fee and then give a price so high that no one in their right mind would pay it. When questioned about the labor pricing I was told that there were additional items needed, a refrigerant port ($9), freon ($20), and supplies for the torch ($20 for a complete torch). I offered $500 due to what I have seen both online and now in calling other techs but it was refused. I will be making sure to let others know so that they stay far away from your company. Please let your owner/management know. Mike

turns out only the compressor was under warranty. After a few solo back and forths w/ the warranty company (not related to Tiger Mechanical at all) that were just plain confusing, the office manager at Tiger Mechanical agreed to let me conference her in on a call w/ the warranty company so I could get scheduled and meet the needs of the warranty , if applicable. Tony came out and got it up and running, but said that might just be a temporary fix - ordered the part, and though it was on back order, it came in faster than planned. They called me and moved up my appt time - Tony came out a 2nd time and took care of everything - I couldn't have been happier - from the customer service person who answered the call, to the office manager, to both repair visits - super professional - I felt super well cared for the entire time.

I filed a dispute with American express for the charges.,

They were able to come out to assess it the day I called. The parts took one week to come in and then they came the with my next two business days. Everything was explained well. Five year warranty and everyone was friendly.

Technician found plugged filter, cleaned and tested. Done quickly and efficiently.

The service was provided by Daniel of Tiger Mechanical, he is very professional and identified and resolved the problem in a timely manner. Based on my experience with Tiger Mechanical, I would do business with them in the future if needed and recommend them.

Daniel was very efficient and friendly. He made sure we were satisfied before he left.

Steve was prompt, professional and diagnosed the problem to be a timer for the defrost cycle. He didn't have the timer but recommended leaving the fridge off for 24 hours to clear the frost build up and he would come back with timer. Again he was prompt, professional and got me up and running. I would highly recommend this company.

When I opened my Whirlpool refrigerator Thursday morning and the temperature in fridge was 62 degrees. I called Tiger and they were able to send Tom out later in the day. He diagnosed the problem but he had to order the part. An appointment was made for Saturday morning to replace the part. This is the second time I have used Tiger and both times their response was quick. To get someone to come out on the same day is rare and it is appreciated.

Great job, on time and responsive to needs

I’ve had them out several times. They are very good. They’ve been very wonderful. Their technician seems very knowledgeable. They get to the problem right away. They are very professional and very courteous. It’s just very easy to use them. It’s just very normal. They aren’t excessive. I never go like “oh wow, that’s very expensive!”.

Tiger Mechanical came out as scheduled, correctly diagnosed the problem as a failed pump motor and ordered a replacement part. After the replacement part was available, they came out immediately and completed the repair. Prior to calling Tiger Mechanical, we had called another repair service who, after 3 service calls, had failed to repair the dishwasher. We were very pleased with Tiger's ability to quickly diagnose & repair the dishwasher. We would certainly call on them again.

Very well. See previous response. Friendly, punctual.

Ice maker was not working and after doing some testing it was determined that the water valve was broken. Everything was explained to me as the work was being done. Technician was on time, friendly and courteous. Would use company again.

I spoke with Barbara at Tiger Mechanical, and explained that my 4 year old refrigerator was leaking water, due to a clogged drain line in the unit. I had scheduled an appointment, and Barbara called me back asking if I was available earlier. I returned home, and within the time promised the repairman was at the house. The clogged drain was fixed and everything has been working fine.

I LOVE this company. I had called another company yesterday from Angie's list at 12:39pm and then approx. 3:00pm I sent them a service request through Angie's list and explained I needed service that the fridge wasn't working and I was losing what food was in there as it was heating up. They finally called me back at 8:30am today, I again explained what was going on and I really needed service. She said well our next service will be Friday, I was shocked as they advertised Same Day Service available, We Have A Fleet Of Vans Ready Serve! I guess my idea of something that needs to be done right away is very different from theirs. I told her that was not acceptable and said good-bye. I then called Tiger Mechanical, I left a message at 8:54am, Barb called back at 9:02am. I explained my situation and she agreed right away that we NEED a refrigerator and set up a service call for me for 10 - 2 today (the same day as my call what a wonderful concept!!!). She also gave me the Technicians name (Steve) and said he would call when on his way. At 10:01 Steve called and said he would be here in 15 - 20 minutes and he was. He checked everything thoroughly, explained all as he went along, answered all my questions and when he determined it was the Main Board I explained I had been getting pricing on a new fridge and after talking some more it was definitely better to buy the new one based on cost of repair vs. purchase. I will absolutely use this company again if I need appliance service and will highly recommend them to anyone needing this type of service. Thank you Barb and Steve!!!

On Friday evening I called the office which I believe was closed, and Barbara explained that if I emailed her with my contact information she would give me a call Saturday, which she did. Barbara spoke with my husband on Saturday about our dryer that had needed a repair on Friday evening. I was extremely impressed with the fact that she took our phone call on a holiday weekend and followed through with a call back on Saturday. My husband actually ended up fixing the issue the same evening I called her and sent her the information. Tiger Mechanical Service would be at the top of my list for repair service, and I would recommend them to others looking.

Went great. Tom was there right when he said he would be there. He knew the details of the Viking wine cooler very well. This is unusual, as prior service people have looked at it like it was from another planet, and had to call the Viking rep. for instructions. Tom replaced a fan unit, recharged the refrigerant, and made sure the unit was working properly in all three zones. He didn't button things up and leave until he was able to see it properly switching zones, etc. Tom still had some concerns, even though everything looks good, so he put dye in the system, and set a follow up appointment to come back and reinspect things, just to be sure all is well. Over all, Tom went above and beyond what I would expect from a service call, and I will be using Tiger Mechanical for all of my future appliance service.

service was fantastic, on time and the price was exactly what he said it would be. i would highly recommend this company to anyone.

Our G E Monogram refrigerator was not cooling. Called GE for service and was told they could come out in two weeks. After waiting a week the freezer was dripping water and everything was defrosting. Decided to look on Angie's list and found Tiger. I called Tiger and left a message around 7:30 or so in the morning. I received a call right back and was able to get an appointment right away. The repairman was on time and was able to determine the cause and ordered the appropriate part. The refrigerator is now working properly. I was very pleased with the customer service and professionalism of the team. I will definitely call them again should I need appliance repairs in the future and would not hesitate to refer them.

Excellent. Barb the dispatcher answered the phone. She was very professional, friendly, and helpfull. A tech was here in a little over an hour. Again, very professional and helpfull. Refridge. was repaired the same day. Outstanding service !

I was most impressed with the friendly service, from initial phone contact through final clean-up at our home. The technician responded promptly (same day) and spent a lot of time diagnosing the problems with our washer. Unfortunately, we were informed it would not pay to repair our 10 year old washer and received excellent advice on selecting a replacement. Altogether a great experience and will definitely use this company again!

The employee they sent out was a new employee of theirs and he was fantastic. He was respectful and knowledgeable and came out quickly. He explained what happened to our freezer. He melted the ice and got everything cleaned up. It was a great experience.