Re-New Cabinets, LLC

Very happy with my first time experience. Arlette and her team were professional and friendly. I was impressed with the options and offerings of what can be done on existing cabinets.

Re-New Cabinets receives an rating based on the exceptional work they did remodeling of my kitchen. Everyone at Re-New Cabinets, from the owners, Robert and Arlette Lenzi, to their excellent sales and installation manager, Joe DeLuca, to their incredible cabinet installer, Alfonso, provide first-class service, before, during and following the work done. Re-New Cabinets lives up to every promise made. The work is of the highest quality, the team is focused on customer service and assuring you are completely satisfied during each step of the process. They came to my home and provided an estimate within 48 hours of my request. There was a time urgency to my job and Re-New Cabinets met the deadline as promised. Their follow up during and after the remodeling was exceptional. Joe Deluca visited the job site three times during the week it took to remodel the kitchen and was present on a Saturday to walk through the completed job to assure I was completely satisfied. Customer service does not get better. Their work comes in on time and on budget, with no surprises along the way with the exception that you may not believe how beautiful your cabinets look when the job is finished. Re-New Cabinets uses high quality materials to restore your cabinets. Their team members have years of experience specializing in cabinetry and it shows in their work. If you want your kitchen, bathroom, or any other room with cabinets to be the center piece of your home, Re-New Cabinets is the company to call.

5 months have past since the signing of our contract and we are still waiting for the job to be completed. Only after writing a bad review did we finally hear from Arllete. Literally after 20 emails back and forth we told them we were going to the Registrar of Contractors. Arleta then sent her installer to our home without an appointment. She then complained that we didn't let him in and threaten to put a lien on our house. Terrible customer service on her part. She is loud, obnoxious and eager to argue. Our request to complete our job is nothing outside of our contract. My wife and I have spent a ridiculous amount of time trying to work with them. We have contacted other Yelpers that have had the same experience. Power in numbers!! We will wait for the R.O.C. to do their job and write reviews to alert others. We also filled out IRS form 3949A....according to the other Yelpers, Robert the owner, asked all of us to make payments to him and not the company name. Unfortunate that all of this has happened. We saved 15 thousand dollars to have our dream kitchen and it has turned into a nightmare.

It is now 12 weeks since the installers left my house. When they left they still owed me a shelf, the one they cut on site was measured wrong and they cut too short. I had also ordered decorative facing for the end caps of the cabinets which they did not have with them. They sent me a text two weeks after they left stating they would be by on a Saturday with the shelf, which did not work for me. I responded with dates that would work for me and reminded them about the decorative end caps and that they never re-secured my pull-out oven,(the screws were left inside), that there was a loose cabinet facing and that I would like a bit of touch-up paint. Since that time I have never heard from them again. I believe that as a business owner, Robert (who was so anxious to get the work) should contact the customer, set-up a time and see the finished job. Make sure everything was done up to standards. After all it his company, not the installers. Once the installers left, I have never heard from him again. So as I stated.... still waiting for the my shelf, decorative end caps, touch-up paint, but most importantly, a call from the owner of the company who came into my home and sold me on why I should use his company. $14,000.00 later the job has still not been completed. After seeing a bad review they contacted me, after many many emails. The only thing that was resolved is that they are a horrible company with horrible customer service. I requested the owner come to my house at the completion of the job, to make sure everything was done and I would write a check to him for the balance and he would provide me with a paid in full receipt. The owner, Robert, who sold me the job refused to do so, his wife went so far as to lie to me and tell me he was ill. I had a friend call his phone and ask for an estimate and he was as eager as ever to head of to their home. So because of his arrogance, the job remains incomplete. Beware Beware Beware, Please read the reviews on Yelp as well.

I feel it is my duty to give everyone a heads up regarding the company Re-New Cabinets, LLC. I had wanted to have my kitchen done over for at least 10 years but the cost was just too high. So I decided to have the cabinets refaced. I did get at least 3 quotes and they were all the same request. The request was for white cabinets on the top and dark brown on the bottom. The two corner cabinets would have textured rain glass fronts. I got the quote from Re-New in Aug of 19 and the salesman advised that rain glass would be extra and I said “that’s fine”. Got the quote and in Sep of 19 they came out to measure. Robert, the owner, measured and I again advised him the 2 corner cabinet fronts are to be rain glass. He advised that would be extra and I told him that the salesman already advised me. I gave them a check for half the cost and per the contract it would take a total of 5 to 7 weeks from when we chose the cabinets. That would have put the install at end of Oct or beginning of Nov. We started to empty out the kitchen the middle of Oct. Since I did not hear anything from Re-New by Nov 10, I called and spoke to Arlette, the owner’s wife. She advised the bottom cabinets were backordered. I asked why I was not advised and her reply was that it was not in her control. That’s not what I asked her. She was extremely defensive and started giving me all sorts of excuses. A real unpleasant experience. We finally agreed to start the install on Jan 6, 2020… All went well until they started to put up the corner cabinet doors. They were clear glass not rain glass. I immediately called the salesman and left a message. Arlette calls me and starts right off by saying, read the contract. The contract says “beveled or rainfall glass is a small extra cost”. The salesman and the owner both advised me of that and I advised them both that it was fine and that that is what I wanted. This woman is now telling me that they would need to write up another contract and order it and said that I never approved it . Total Bull! I told her I wanted what I ordered or I will not pay the balance. She then threatens to put a lien on my home and I told her go ahead and I will sue you. I then hung up on her. The husband calls me back and starts in on me. SO NASTY and said he didn’t care that all the other quotes showed rain glass and when I told him I was going to write a nasty review, he didn’t care about the either. They still had not installed my handles and one cabinet so I was stuck. The one installer came back on Jan 13 at 3:40pm when I was making dinner. Then the salesman comes and shows me a quote for rain glass of $250. He also advised me that he did remember both conversations regarding the special order and that sometimes Robert forgets to write things down. He also said that Arlette has a temper that goes from 0 to 100 in about 5 seconds. They have no concept of customer service. This could have been handled in such a different way. The next day I noticed that one drawer had no stop on it and kept coming off the track and one bottom cabinet was installed crooked. I called the salesman right away. Well, after many, many calls and 10 days later, the installer finally came out to fix the cabinets. It took him 10 minutes! That same day I received an anonymous letter in the mail addressed in bright blue magic marker. It used my legal name and was sent in a business envelope. The one page inside had such filth written about me and was of course not signed and no return address. Now I am not saying I know for sure it was from Re-New, but I do not know anyone else so sick and vengeful. I know this a very long review, but people need to know and be aware of what is out there and to be very careful. From now on I am going to tape all my conversations and meetings with companies when signing contracts. It is a bad combination to have Robert, so arrogant, and Arlette , so ignorant, running a company…BEWARE