Pristine Environmental Solutions

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Professional, reminder to check for leaks, no over sell, just info....

I was very pleased with the service and the information the technician provided. The soft water system checked out as working properly and no further services were needed.

While $40 is not a major charge for a residential call, I could have picked up the test kit for $6 at Home Depot and would have been able to do numerous tests, and saved $34. I guess I thought that the service would have been more than what it was.

This went fine and scheduling was perfect. The technician was good and very knowledgeable.

Four years ago, Pristine installed a very expensive GE water softening system. About a month ago, the softener began to leak from the top as the seal had broken. We called our normal plumber, and they informed us that to use the warranty and get the unit replaced, we would have to get Pristine back to do the work. It took Randy, the owner, from Pristine a week to return our call. We decided that we wanted our plumber to just get the unit and put it in as we were not impressed with Pristine at this point; we overpaid for the first unit by more than double, they are NOT plumbers, plus the owner was definitely not interested in helping us. But our plumber said that because Pristine had registered the unit to themselves, not us, the owners, Pristine actually "owned" the unit and would be the only company allowed to do the warranty work. Most companies register the units to the home owner, but not Pristine. Or, we could skip Pristine and buy the exact same unit from our plumber for $2,000 installed. But our plumber said they would rather we not waste our money (they are very honest people) and thought we should give Pristine a chance to fix the situation via the warranty. So, after many phone calls to Randy, and a month later... we finally had a date and the unit, and they sent a guy named Steve. He was nice enough, but was in a big hurry. Apparently, they don't make any real money on warranty work versus a new sale, so they don't want to spend the time on it. This should not be how they behave with a current customer, but they only install R/O's and softeners, so they are not interested in return visits. According to our plumber, and in line with Pristine's install four years ago, a normal softener install and first flush takes about 1.5 hours minimum...he was only here for 30 minutes. In installing the replacement softener, since it was a bit taller than the old one, he had to raise the copper pipes a little. The owner had informed us that we would have to pay for this (the $210 listed above). My husband had asked Randy why we had to pay when the work was warranted by GE, and Randy said that it was "customary." It's not, but that's a side issue. Well, the guy, Steve, got done, pressed the regeneration button and let the unit run, but only for about 15 minutes. Then he took off, pronouncing our unit "completely installed and ready to go." When my husband asked him why he didn't flush the lines out like they did four years ago, the guy replied that "with this unit, it's not necessary." And off he went. Well, later that evening, all of a sudden, all the water in our house turned a brownish yellow...??? We called Pristine's emergency number and told them and the guy on the line said that it was "no big deal" and that the installer "had forgotten to flush the lines." We knew he hadn't "forgotten" anything. We had used this water for cooking, and were understandably concerned with our safety. He said "Well, I wouldn't drink it myself" and told us to flush the lines ourselves, and to "have a great night." Right...We had to open every spigot in the house and let it run for 20 minutes. Total waste of a precious resource, and there's nothing like realizing you just made your dinner using tainted water. I called our great plumbers that night, and they said the guy should have run the softener ALL THE WAY THROUGH a cycle and we would never have had this issue, and were not supposed to flush the lines ourselves. Apparently, the yellow was dust from the resin balls in the softener tank; not something you want to drink, ever. All Steve had done was put enough water in the softener tank to stir up the dust, but not flush it. Lovely. Since we had no faith in the install or Pristine at this point, we decided to have our plumber out to inspect the install and test the water. Good thing we did because the bypass at the top of the unit, the bypass Steve installed, was leaking all over the top of the tank. Our plumber tightened it up and mopped up the leak. He tested the water which was of course, now clear due to our flushing it. It was at 3 grains hardness, which is good, so the system was working. He said the piped work was fine, but that the guy should have taken the time to run the cycle properly so no yellow water, and also, that we should not have had to pay for the pipe work as it is not our fault that GE's design is taller now. And by the way, our plumber charged us NOTHING to come out and do this work. Oh, and before the installer even got to our house to put the unit in, Pristine had already registered the unit to themselves, AGAIN. So, to get any warranty work done, we again must use Pristine. The plumber called this "holding your unit hostage" so Pristine can control the unit for as long as the customer owns it. If you buy one from them, make sure to register it to yourself, or you'll be tied to them forever. Bottom line from OUR experiences: Pristine overcharges for their units, are not plumbers, is not interested in customer service, is not interested in warranty work unless they make some $$ on it, and will not return your calls...unless you are a new customer, of course. We will be calling our plumber for service, even though we will have to pay for it. We'd rather do this and have peace of mind than chance more problems with Pristine. It's wrong to have to do this, but we really feel we have no choice at this point. Unless some major upgrades happen at Pristine, this is where we're at for now. We don't need any more "tainted" service.

The ratings chart above doesn't allow me to breakdown the three areas I wish to comment on so I just gave the company an overall average rating. While this transaction occurred 1.5 years ago some of it sticks with me like a thorn in my finger. The sales and overall installation all went very well. Very professional! The GE Pro Elite Water softener system is excellent even to this date August 20, 2014. I give all of it an "A" rating. Our problem is with the 3M RO water filter system. It worked for about 6 months. The water gradually started smelling like sewer water. We called Pristine and they said it would be (I think) a $79 charge for someone to come out and look at it. I declined! I decided to research it myself. I flushed the system as was recommended but to no avail. I called Pristine again. This time they agreed to send someone out. I was out of town so my neighbor allows access to my house for the technician. I never heard anything from Pristine directly. My neighbor told me that he just flushed the system again and that it would be up to me to do a detailed flushing which I guess includes disassembly and using bleach. I wrote to Pristine stating that I wanted the system removed because it was still under warranty. I found their address online but I guess it was wrong as the letter was returned to me unopened. I had my "Handyman" remove the RO system from my refrigerator ice maker so it just sits taking up space under the sink until I get it removed. I will not give a positive recommendation for the 3M RO water filter system. I have spoken with several friends and neighbors using different brands of RO systems and none have reported the problems we have had with this 3M system. We now use bottled water for our drinking water.

My wife and I are new to Arizona, and were worried about the quality of the water here in Sun Lakes. We called Pristine Environmental Solutions based on Angie's List, and scheduled an appointment to have our water evaluated and hear recommendations about water softeners and reverse osmosis water filters. Randy from Pristine came to our home and confirmed that our water was very hard. He offered a variety of solutions without a hard sell approach. We thought about our options over a weekend and chose a water softener and r/o filter from his 3M line of products. We also decided to replace our older water heater at the same time through Pristine. We were quite happy and surprised that our install could be scheduled two days later. The technician was very professional, hard-working, and pleasant to talk to despite working in temperatures above 105. He completed all the work in one day. Although the systems are not inexpensive, we are comfortable in our decision and very satisfied with both the sales and installation staff from Pristine. They did what they promised, in a timely manner, and with a smile.

Pristine did a great job. When we first moved in they contacted us to install a system. They came over and went through the details and had someone out the next day for installation. It was expensive, but we did get a system that requires very little maintenance, and they did negotiate a bit on price in exchange for advertising. We have a well, and had an issue with the water not tasting quite right. Pristine sent someone out within a couple of days and tested the water free of charge. They also checked out the system while they were there. They have provided excellent service.

My husband had the unit installed before he passed away. I did not know who the company was and therefore, who to call for service. There was no name or phone number on the equipment. I finally received a postcard telling me service was overdue. I told the technician they should be more proud of their product, because there are other water companies out there.

Salesman was prompt and explained the benefits of a water softener thoroughly. The salesman also explained available services and pricing structures, but, was vague on specific water softeners (to prevent price comparisons, I assume). The sales pitch was overly long with explanations of water hardness levels, but, educational. Installation was top-notch. Installer spent well over eight hours ensuring quality install and actually fixed some pre-existing plumbing problems caused by the previous tenants. Specifically, the installer rerouted pipes that had been inexpertly hacked into the home interior to the attic. The installer also replaced over a hundred feet of cheap pvc piping with copper pipes that he also moved from the garage walls to the attic.

On 4/17/12, A service representative from Pristine water in Phoenix arrived at my residence to examine a water softening unit. I did initially set an appointment with them two to three weeks prior but cancelled it 1 to 2 hours later when I realized that the house water softening unit would need total replacement. I work midnights and have an extremely demanding job where integrity is everything. I was asleep at the time this service representative showed up and my mother was unaware of any of these facts and allowed him in my house to examine the unit. He reactivated the unit which I had purposely unplugged due to being broken and needing replacement. He then pushed a few buttons and quickly charged my mother 80 dollars. My parents aren't well off and I work extremely hard for my money!!!! My water is salty this morning again and I don't have 800.00 dollars for a new water system. I specifically told this to the young lady when I called back approximately one hour later to cancel the appointment. After my mother showed me the receipt, which I still have, showing the description of work, I quickly called Pristine. I spoke to a Brianna and of course she denied any cancellation call and told me there is no refund.

THEY WERE VERY POLITE AND SERVICE ORIENTED. THEY WORKED FAST AND EFFICIENTLY.

THEY ARE VERY EFFICIENT AND KNOWLEDGEABLE. THEY WORK QUICKLY AND THE OWNER IS VERY ATTENTIVE. THEY KEEP TRACK OF OUR SERVICE AND CALL TO CHECK ON US.

WHEN I CALLED THEM WITH A PROBLEM WITH THE SYSTEM, THEY RESPONDED IN A TIMELY MANNER, BUT WENT TO THE WRONG ADDRESS.

GOOD WORK, FAST AND PROMPT.

THEY TRIED TO SELL ME AN OVER PRICED SYSTEM AND KEPT AT IT UNTIL I TOLD THEM WHAT I COULD AFFORD.