PARADISE WATER SYSTEMS

Description of Work: I’ve used Paradise Water Systems for around the past 10 years. At first, it was a good company. A live person answered the phone, got my appointment when needed and the technicians that came out were professional, friendly and did a great job. That has changed over the past few years. It seems like the owner, Jim Jones, got rid of everyone that worked for him (he has no real office, he works out of his garage) and runs the whole show himself now. For someone owning his own business and being a customer service industry, Jim Jones has absolutely NO customer service skills whatsoever. He is rude, unpleasant and now I know, dishonest. We had our reverse osmosis serviced through him January 2017. At that appointment, he told my husband that we need a bunch of items replaced and with the yearly service and trip charge, the amount would be $289. Relying on what Mr. Jones said, we did the service. Two months later in March 2017, one of the filters on our system started leaking. I called to schedule an appointment and was told there would be a charge. I told Mr. Jones that he had just replaced a bunch of stuff not even 2 months ago and in a very nasty rude voice he told me that he didn’t remember and that if it was something different he would have to charge us. I made the appointment because we needed it fixed. He came out and to the tune of $119 fixed the leak (this included his $69 service charge which I feel should have been waived if he was there 2 months prior). We paid Paradise Water Systems and Jim Jones $408 in two months for repairs to our reverse osmosis system which was 14 years old, and could have bought a whole new system for around $289-354. I was shocked when I started looking for a new company to repair our system that we could get a new one for less than what he charged us for repairs. I feel he should have told us that and he didn’t because like I mentioned above, he was dishonest and just took us to the cleaners. DO NOT use this company.

Description of Work: We had to replace the timer on our system and get a yearly check. Jim was very professional.

Description of Work: installed new RO system for under counter and did an excellent job

Description of Work: Changed the filters in my reverse-osmosis water system and added air to the storage tank.

Description of Work: I made a call this morning to Paradise Water Systems to discuss a water problem I am having and receive a price quote.

Description of Work: They replaced my soft water unit.

Description of Work: THEY REPLACED RESIN GRAVEL & DISTRIBUTOR IN A WATER SOFTENER, REPLACED A SEAL IN BYPASS VALVE, & REPLACED SALT.