Morningstar Turf

It looked nice for 4 years of the 12 year guarantee period, and now they are nowhere to be found.

I am an entrepreneur who used Morningstar Turf to lay turf at my dog daycare facility. We put down over 7,000 sq/ft of turf less than 6 months ago. I have never posted a review online, positive or negative, but I am making an exception for Morningstar because my experience was and is so terrible and disappointing! Morningstar immediately got off to a bad start with us as soon as we were supposed to start work. They were supposed to begin work in the beginning of the week and for 4 days they never showed up!!! For 4 days Morningstar left me hanging with no phone call or contact at all, I was forced to subcontract an excavator to haul in and out all of the stone, dirt, screening, and equipment necessary for the job. I was forced to personally hire a crew for the 4 days to do the labor that Morningstar never showed up to do. On the 5th day, the Morningstar rep finally showed up, but he was no where near ready to begin work. The Morningstar rep then sat in the hotel for 2 ½ days until the following Monday, which I am being billed for! When he showed up that Monday finally with his own crew, it was laborers he hired off of Philadelphia Craigslist that politely put were not the most knowledgeable on how to lay turf. Their representative did not even show up ready to complete the work, he had to drive to Home Depot to purchase even the most basic of tools like hammers, tape measures, and tools any respectable and experienced contractor would bring to complete a job. Morningstar expects me to pay for their man?s travel expenses which are $2,500/day when it is clearly stated that the travel expenses are included in the price. Morningstar also wants to be paid in full; as though they did the whole job and I didn?t hire my own crew that I paid out of my pocket for the 4 days they didn?t show up!! I never received any credit for all the material, labor, and equipment that I was forced to contract and pay for. This is only half of the problem. The turf, which is the only material actually supplied by Morningstar, is already starting to fade, rip, and weather well beyond what quality grade turf should. All of the blades curled up and now my turf looks like a Berber rug. For the price I paid to Morningstar for their turf, it should not resemble anything like it does now after only 6 months of use. I contacted Morningstar turf to ask why this was happening. Their response was that if I paid my balance of what they say I owe for the days they never showed up, then he would tell me how to fix it and only then. I believe that I received a cheaper grade of turf then what I paid for. I am so disappointed and frustrated with Morningstar that I am posting my first and only review in hopes no one else falls victim to their scam!! DO NOT DO BUSINESS WITH THIS SNAKE!!

They did a good job of laying the turf. Very poor communication with the customer. They don't call and let you know when there coming out. They just show up at all different times of the day. I wanted to extend my sidewalk on the side of my house ,which is done with pavers, to around the back to meet up with my pool area. I was told that they could get the same existing pavers that I had. The new pavers that were put in did not match at all. I noticed it when they were all done. I was never told that they could not match up the existing pavers , which I had put in a year ago. If I had know that, I could have contacted the people that did my existing pavers and got the info I needed to this company or just got the other people to extend the pavers. This company is so very bad in communicating with you. I would never recommend them to anyone.