First Impression Ironworks

Ok, update from the last review I left. I have now had 2 gate companies come out and look at our faulty gates from First Impression. The gates installed had "bullet" hinges. Both companies said they had never been greased upon installation. I was never shown how to oil these because they never did it! How am I to know if they don't show me. So, no grease = seized hinges because they didn't grease them in the first place. I have been oiling all the other parts I saw that should be oiled. The pictures below show that they were not greased. The paint covering the space where they are supposed to be greased. The paint has to be broken, and there is a small silver ball under the paint. When you grease them properly, the paint is punctured, and a silver ball is visible. Last pictures show the hinges that had NEVER been greased, not even upon installation. The paint has not been punctured, which should reveal a small silver ball, where they should have been greased. The first 2 pictures show after the paint has been punctured to reveal the silver ball, where the grease should be placed. They are saying this is my fault because I never read a manual! They want to charge me $990 to repair a gate because it has seized hinges due to them never being greased properly due to poor installation! None of my gates were oiled during installation. Thus, never has been oiled! This is my fault?

We’ve had our beautiful First Impressions security door for a few years & thought we were keeping it clean & maintained well until we paid First Impressions to come out. We didn't know how to fix the weather strip problem. Jacob & Tommy came out & performed maintenance & cleaning & it looks like a brand new door! They identified several potential issues & were able to address them before they became major repairs. They replaced the bracket for the closer & the rubber strip on the bottom of the door. They caught the beginning of rust on the mesh we did not see by the decoration portion of the door. They were so polite and professional & when they were done, explained everything in terms I understood. These doors and First Impressions’ maintenance are such a great value & a beautiful addition to our home. I'd recommend First Impressions to anyone looking for a beautiful & functional door or gate (we have both). We are so happy we added this service & plan on doing this every year!

BUYER BEWARE! Great product, great sales and install folks, poor customer service and architecture. The issue I ended up having with First Impression Ironworks is that while installing the gate, the installation gentleman pointed out that the gate door would not open all the way after being installed, there was a light in the way. He was going to take down the light but noted he was not allowed to put it back up. That didn’t sound right to me as this should have been pointed out during the design and architecture phase so that we could have chosen to have the gate doors open to the inside. He asked his manager to call me and after a bit of an acrimonious conversation we landed on the fact that I signed off on the design/architecture and they have a contract to prove it. She did mention that First Impression Ironworks would be happy to fix the situation, for a price. True, I signed a contract, but it is not my job to notice engineering and architecture flaws, it is the job of the company I hired for their expertise in creating and installing the gate. If I was an expert in such things, I would have purchased the gate somewhere else and installed it myself and saved a signification amount a money. But I am not an expert, I hired a First Impression Ironworks for their expertise and paid a premium for that expertise. Ultimately, the gate is in and it looks very nice though it does not function fully. BUYER BEWARE as First Impression Ironworks does not take responsibility for their blatant mistakes, they use the contract for cover and offer to help via an extra bill. There are probably 20 or 30 companies I could have chosen to do this job and in hindsight I should have gone with one of them. I would NOT RECOMMEND First Impression Ironworks.

We are very happy with our new front door, and the installer did an excellent job! We definately recommend First Impressions and Allen their Master Installer.

was told 5-7 days for quote, after 4 phone calls 2 weeks later I got a call saying they didn't do or sub contract elect. or concrete, really they couldn't tell me that in the first week ?? then I got the quote, they are OUT of their minds !!!!

I'm not happy with the services . The price is so high ,dust and water go inside to our house .I never like the color very poor job , insulting manners . They are not helpful and false information.

after one year gate rusted out. only 1 yr warranty not worth spending that kind of money for one year .

Absolutely perfect fit, gorgeous doors. Mark the estimator, and Melissa the scheduler kept all their promises and were very customer oriented. The installers Alan and Ilan were professional, perfect gentlemen and perfectionists...they made sure I was happy with every little thing. Love the doors, love the company.

Salesman came out and talked about making a gate for me. Chose a gate and the salesman pulled out a yellow color that matched the house. I told him I wanted a dark brown to match the trim. He made measurements and created a mock-up of the work and sent it to my e-mail. I looked at the gate and liked the style and the color dark brown. The gate was super-imposed in the walkway to give me an idea what it would look like. I agreed to the purchase after he filled out his contract telling me everything he was including. Too bad for me that when we agreed on the dark brown, I found he had put the color code for the yellow he liked. They built the wrong gate. I had them return it and was called by the salesman who lied to me about the color and then told me it was a binding contract and I had no recourse. I then called the office and after waiting several days for them to return my call, the person from customer support claimed I signed a binding contract and that I can pay an additional fee to have them repaint it. That was over 2 months ago and I have not heard a word from them. I checked their facebook account and this seems to be a standard for them - no customer care and you are wrong, they are right. I would not use this company again. Called BBB and Register of Contractors. Still awaiting their response.

Do NOT do business with this company. They do not stand behind their product and they treat their customers terribly. Please pay attention to all of the bad reviews on Yelp and BBB. Learn from others and do not give this company our money. There are a lot of other good options available.

The sales rep was wonderful. Tom explained the materials we picked out the best one for us. it was installed today within an hour and we love it.

Beautiful work if you like what you Didn’t order! First Impressions made my custom security screen door incorrectly. I made the mistake of paying with a check upfront to lower my cost. Can’t get my door made as agreed upon in my paid sales contract nor can I get a live person to call me back to resolve. Errors can happen but what differentiates a good business is how they communicate and help to resolve their error. Multiple calls and an email to the company leader Tim Cornelius with no resolution. How does this company have an A+ rating with the BBB? I wish I had read their FB reviews before I contracted this company. How has this locally and family owned entity stayed in business since 1995?

Provider is unwilling to deliver a defect free product and service or value customers. Our experience appears to be very similar to that of other customers based on other reviews across the internet. Highly recommend taking your business elsewhere.

It was a bad experience that was never resolved. I wish I could get in touch with the owner, as I am sure he would be appalled with this quality of work and this typed of service.

Terrible! The design of the door they installed was not the design I signed off on, the glass had black inside the panels which needed replacing and they scorched my driveway in multiple areas during installation. Trying to resolve the dilemma was even worse. No response. When they finally responded, they were unprofessional and rude. Nothing but delays in resolving the situation. These are expensive doors, and their service did not match up to the price. The company does not care about or service the customer. Would never use again and would definitely not recommend using.

Design, build and install went fine. Have had for a while. Having issues with it currently and the service team is horrible. We have had two screws break off in the door. These will most likely have to be drilled and tapped to remove. These screws hold a hinge on the door. The service team just says we will send you a new part, which they want to charge me for, or charge me for a service call. I have the part, I need the screws removed from the door that are broken off and new ones that match the door color provided. So much for the IronClad warranty. Wear and tear. I get on screens, paint, etc. But to have screws break off inside the door is not a wear and tear issue, its a failure.

Wonderfully, from beginning to end the process was easy and flawless. The customer service and follow-up was just another reason we went back and ordered a another door for our second home; and they didn't disappoint.

The security door I ordered and had installed was better than what I had expected. The door I picked out is beautiful and the installer provided excellent craftsmanship and was very quick during the installation process. I would highly recommend them to my friends and family.

Great- love my new gate, very quick install

They were on time. The warranty service could be improved a little bit.

it has taken longer than expected to fix the issues.

It is so pretty. ?I ordered a double sided bolted lock. When they installed the door, the inside lock broke. ?I could only open in from the outside. ?I called them and said you guys are gonna have to come out and fixed this. ?They said they couldn't be here for eleven day. ?I said, what, that's ridiculous. ?I said I need to talk to your boss. ?This is a safety concern. ?I said when I burn up in this house, and I sue you if a fire occurs, would it be too far then. ?They said, well it will cost us a lot of money to send someone that far out. ?I said it wasn't that far when you were taking my money. ?I said you asked for $1,500. ?I gave you $1,500. ?I said would you rather me sue the s*** out of you. When the guy came out, he was like oh, I never installed the piece that makes it work, that's why it broke.

I posted a review last month when I was not happy with the service provided. Since then I have been contacted by the company . The person I spoke to told me that they had experienced fast growth and had not been ready . She told me that she was now in charge and had already hired additional people to meet the service needs of their customers. She also indicated that they were making other changes so that they would be able to provide the level, of service their customers expected and deserved. She also sent someone out to replace the lock and handle on my door so that I wouldn't have further problems. This was done at no charge as a goodwill gesture. I would give them another chance if I was buying another security door since my issue was not with the door but with the service and changes have now been made in the company so that excellent customer service can be provided.

There is huge disconnect at this place between sales, service and installation. Installation was incomplete and half a$$ed. Service came out to finish the job and do what they promised a week later. Now we have luck issues that will probably require an act of Congress to straighten out. We're working on it. This was a referral from a friend. Disappointed.. would not/will not use again

I ordered a security front door and was very pleased with the selection process and the professionalism of my sales person who helped guide me through the selection process. I also liked that a few optional features where also included in the price. What I didn't care for was my follow up service call experience. I believe they hire a "call center" and I explained that my door wasn't latching correctly after 4 weeks of installation. They asked that I take a picture to better show exactly what the door was doing. After doing that another person contacted me a few days later and asked me to explain to them what my door was doing. After doing that another person called to schedule a repair but first asked me what the door was doing!!! I was ready to pull my hair out. After almost 1 month, I am waiting for the service tech to come today to adjust my door. I would of preferred to talk to a person at First Impressions to handle my concern instead of farming my call out to a call center for them not to not be able to answer any questions.