Collins Comfort Masters

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It was perfect. Their installers were courteous and very clean.

On the day of installation, their installation crew of five showed up on time. Chris and Jose each led a team to work on an AC unit. They explained to me the rough plan / schedule and kept the schedule pretty well. At finish, Chris showed me how it works. I cannot wait to see how the AC runs next Summer.

I trust them. I don't feel they try to con you or sell you things you don't need. They are just helpful.

I called Collins because my Trane heat pump was not cooling below low 80's. They sent a tech. out, and he replaced the capacitor for $160. He said it was blown due to a power surge. He tried to sell me on purchasing a whole-house surge protector for $450 plus tax that Collins could have installed. I told him I'd think about it. I thought this stuff about a power surge was suspect, so I called an electrician about this. He said he doubted very much that the blown capacitor was due to a power surge. He asked if anything else in the house was giving me trouble, and I said no. He also said that capacitors go bad in heat pumps all the time – very common. He mentioned that for the price I was quoted for the surge protector, it would 20 years before I'd get my money's worth out of that! A day or two later, I noticed that the heat pump still wasn't cooling below 80, so I called Collins back out. A different tech. came, did some checking and said I needed a major repair job here. He said that when heat pumps get to be the age of mine (I had both the inside air-handler unit and outside unit installed in 2005), they need “major surgery”. He said I needed a new TXV installed on my inside unit, and this would take a lot of labor to do. He showed up the next day and after about 30 minutes or so, he asked me if I have ever had more refrigerant added to the system. I said no. I have had a yearly check-up each year from Collins since I bought the Trane system in 2005. He said he could only get 5 quarts of refrigerant out when he was evacuating the system for the TXV work, and that he was going to try refilling the system and see how well that worked. Well, he did that, and he also fixed a leak in the suction line. It started cooling right down after that, and it has worked just like it always has since 2005.I've got three main ‘beefs' here. One, I was charged $740 just for replacing refrigerant!! Second, why wasn't the low refrigerant level noticed way before he happened to notice it when he was evacuating the system for the TXV install? Third, to say that a capacitor in a heat pump went bad due to a power surge . . . and that Collins could get a surge protector installed for $450+!! Very disappointed in Collins Comfort Masters, and I won't continue to use them.

I am very happy with them and will use them again. I would nominate them for a service award. They go above and beyond. Paul provides the best service I have ever had in 45 years of having my air conditioner serviced. He is as good as they come.

It was very fair and reasonable. They were professional.

They did a fine job. They were nice and knew what they were doing. But, when it came to get my rebate which was part of my agreement, the processing fell through and I never received it. I called them and they had no clue about my rebate. They said they had only one person that knew about the rebates and she wasn't there, so no one else could help me. I finally did talk to her and got them to process the rebate even though it was outside the timeframe. If I hadn't followed up, they never would have done it.

Showed up on time and did their check-up. Everything is working OK so I assume they did well.

It went great! The HVAC system (14 years old) was no longer working. The compressor died and we had no heat or A/C. We need heat fast being that it was December. We got estimates from several different companies (all A's on Angie's List) and we were waiting for the last one to come out for an estimate on Saturday. On Friday night, we were walking through Costco and there was a Lennox display by reps from Collins Comfort Masters. We told them our predicament and if some could come out the next day (Sat) we would consider them. The person for the previous scheduled estimate came Sat morning and happened to quote us a price on a Lennox system and they were, up to that point, the best estimate and alsothay are a highly reputable company that shows up in the first 10 A rated AC companies on Angie's list. In the afternoon, the sales rep for Collins showed up right on time as scheduled. He did the extra work of sizing our house to ensure that we were getting the proper size system for the house. He than quoted us the same identical Lennox System (they install systems from several manufactures) and you could have knocked us over with a feather when the system price was a $1,600 LESS than the quote we received from the other company for the identical system. The icing on the cake was that in going through Costco, Costco refunds $100 per full thousand dollars spent in a cash card. So we are receiving an additional $500 cash card rebate from Costco which brought the system to $2,100 less from Collin's Comfort Masters then their competitor!! We agreed to purchase the system right then, and because we had no heat, they had a crew there Monday morning to install the new system!. They arrived exactly on time, had the new system completely installed in 6 hours, so we had heat in less than 48 hours after we contracted with them. The installers were very courteous and cleaned up completely after themselves, even touching up the paint on pass-through from the garage into the attic, even though the marks they made were hardly noticeable. One important note I'd like to make. The reason their company was at Costco was because Costco wanted a Heating & A/C rep in their store. They asked Lennox Corp for a recommendation and out of the dozens and dozens of Lennox dealers in the area, they recommended Collin's Comfort Masters.

They provided an estimate right on time and have provided excellent maintenance service as well. They're a great company and I recommend them highly.

The work was done carefully and expeditiously in a horrible environment. The outside temperature in the shade peaked at 111 degrees Fahrenheit. It was MUCH hotter in the attic where the old air handlers and furnaces were replaced with the new ones. Also, the compressors, outside, were on the south side of the house in the sun, so all that work was done in direct sunshine! The workers showed up exactly at the time they said they would and worked continuously, except for a typical lunch break. Even then, two of them went out to buy the lunch while the other three continued working until the first two got back with lunch for all five. They stayed to check out the performance until they and we were satisfied all was working OK. One of the crew performed a fairly complete clean-up of various stuff (plaster pieces, insulation pieces, etc.) that was dropped on the house floor during the process of removing the old hardware. They did put down large covers under the attic access openings, but some stuff dropped off when the old hardware was carried out to their truck. This was vacuumed up before they left.

Monty Hahn was the person who came out. He seems to really know what he is doing. He was here maybe less than ½ hour, but he was very thorough and nice and was willing to share and explain the results of his readings.

Everything worked out pretty well. The thermostat was in the wrong place but they came out and fixed it.

COMPANY CAME HIGHLY RECOMMENDED FROM A FRIEND. THEY WERE EXPERIENCED AND PROFESSIONAL. THEY DID NOT PUSH THE REPLACEMENT OF THE CONNECTORS, ONLY RECOMMENDED THAT IT BE DONE IN THE COMING YEAR. VERY KNOWLEDGEABLE.