Adens Hay Oasis LLC

I reserved a 20' truck from this U-Haul location online but when I got there they said "We have no 20', we never had!" so they gave me a smaller 17' truck with nearly 190,000 miles good for a salvage-yard. I kept the truck for 6 days and after driving it for 96 miles I filled the tank with $40/11 gallons of gas and returned it. I also rented a furniture-dolly for $7 and insured the truck for $14. The rate for the truck was $29.95/day plus $0.69/mile. Based on my calculation the charge should've been : Truck: (6x29.95)+(96x0.69) = 246 approximately Dolly: $7 Insurance: $14 Tax: $10 Approximately Total: $277 Next day I got shocked after I checked my bank account! Adens-Oasis had charged my debit-card $510! How? This is how: They had charged $39.95/day times 6 intead of $29.95/day They had charged $42 for dolly or $7/day times 6! .The same dolly sells at U-Haul for $19.95, yes, less than half the rental, at this rate dolly would bring them $2550 per year!!!! yes, a $20 dolly They had charged $84 for insurance or $14 times 6, which equals to about $5000/year premium for a truck hardly worth $2000! And last but not the least, they had charged $22 more for fuel after I pumped $40/11gal gas for only 96 miles. U-Haul company agent also took Aden's side & finally said "Well these rules and rates are written by others I just follow them!" Avoid these people they're frauds, Avoid U-Haul too, they practice fraud and intentional overcharge like this all the time.