A CUT ABOVE TREE SERVICE

I WAS VERY DISAPPOINTED. I CALLED DENNY BECAUSE OF ANGIE'S LIST REVIEWS. HE RESPONDED TO INITIAL CALL PROMPTLY. BUT ON SCHEDULED DAY FOR TRIM HE DIDN'T SHOW. I CALLED & LEFT MESSAGE, & THEN HE CALLED BACK TO TELL ME HE WAS SICK. WE RESCHEDULED AND HE WAS PROMPT ON ARRIVAL, BUT HE DIDN'T APOLOGIZE FOR NOT CALLING ME FOR INITIAL APPOINTMENT HE COULDN'T KEEP. ANOTHER PROBLEM WAS THAT DENNY NEVER CAME TO ASK ME IF I APPROVED OF THE JOB BEFORE PUTTING AWAY ALL HIS EQUIPMENT. IN FACT I WAS NOT HAPPY, & ASKED HIM TO REDO A SECTION. BUT AGAIN WHEN I CAME OUT, HE HAD PUT AWAY HIS LADDER WITHOUT ASKING ME IF I APPROVED! WE WERE OKAY WITH THE TRIM JOB, BUT PRICE WAS $25 HIGHER THAN ESTIMATE, AND WE THINK IT WAS OVERPRICED FOR THE QUALITY OF WORK WE RECEIVED. HE WAS DIFFICULT TO DEAL WITH AND UNPROFESSIONAL IN HIS HANDLING OF SITUATIONS.

DENNY RETURNED MY PHONE CALL THE SAME DAY, GAVE AN ESTIMATE THE NEXT DAY, DID THE WORK A WEEK LATER. HE WAS ON TIME, COURTEOUS, ORGANIZED, AND EFFICIENT. ALL WORK AND CLEAN UP WAS PERFORMED IN AN EXCELLENT MANNER. DENNY IS A KNOWLEDGEABLE PROFESSIONAL. I WOULD HIRE HIM AGAIN AND WOULD HIGHLY RECOMMEND HIM.

HIS WORK WAS QUICK AND LEFT NO MESS. BECAUSE OF THE WINDS HERE IN ARIZONA, I HAD PROBLEMS WITH BOTH OF MY FRONT TREES SINCE THEY'RE STILL YOUNG. HE CAME OVER ON TWO SEPARATE CALLS TO MY HOME, FIRST TO FIX A FALLING TREE AND THEN TO FIX A TREE WHICH WASN'T GETTING WATER. BOTH TIMES HE REPAIRED THEM FOR FREE AND ALSO WORKED ON SOME WATER OUTLETS THAT WERE DAMAGED AND FIXED THEM FOR FREE. HE WAS ALWAYS COURTEOUS AND CAME TO MY RESCUE IMMEDIATELY.