Desert Moon Door LLC

What a complete waste of time! After scheduling a door installation through Desert Moon Door, I cannot say how frustrating the experience has been. I had already gotten up early on a weekday and waited all morning for the installer’s call. Nothing. I found out that the installer cancelled my appointment the day I was set to get my new door (I found this out through Home Depot, not Desert Moon Door). I left a message for them. Two days later, I get a call asking to reschedule my appointment, as if nothing had happened. After talking to a “manager,” I find out that the incompetent installer couldn’t install a right swinging door where there’s currently a left swinging door. Manager confirmed, as everyone else had, that the swing of the door doesn’t matter. Without speaking to me, the customer (who could’ve solved the issue in less than a couple of minutes), the installer just decided not to do the job. To make things even worse, the “manager” tells me that a regional supervisor will be calling me before hanging up on me. Guess what? No call. So, when I call Home Depot again, I find out that Desert Moon Door REJECTED the job that they were hired to do and subsequently screwed up. Did I forget to mention that I already paid for the work to be done? Incompetent employees, beyond poor customer service, no accountability - I hope no one gets stuck with Desert Moon Door. You’ll regret it.

We had a wonderful experience dealing with Desert Moon Door. They provided us with a quality product at a very reasonable price. We had a manufacturing problem with the fit on one of our bifold doors. Desert Moon took all the necessary steps needed to make sure we were 100% satisfied, and we are. A great company to do business with and I would highly recommend them.