Wizard's Hearth & Home Inc

Have a Quadra Fire insert stove that I needed to replace a flue gasket on because it was done for. Went in to the store, as I prefer to support local businesses over any other. Upon entering, there were 5 employees, 3 of which were trying to get a stove loaded on to a dolly and 2 women behind the counter. Not a single one acknowledged me. Finally, after a couple minutes, one of the guys asked if I needed some help and I showed him the remnants of the gasket. He looked at it and said, "I have no idea what this is". Seriously? We then walked to the counter where the two women were very short and rather rude to both myself and the other employee. I spent a minute explaining in great detail what the part was, where it came from, and that I needed a replacement. The older lady gruffly told the guy to go check in the little storeroom to see if there was one hanging in there and, if not, to "figure it out". The younger woman made zero attempt to help, leaving the bewildered male employee to stumble around blindly. He then said he had to go help load a stove (how many people does this take? I moved mine by myself!) and disappeared outside, clearly uncomfortable with the way he was just humiliated in front of me by the older woman. I can't blame him for running away... In the meantime while I waited for him to return, another customer walked in the door and both women greeted him with a cheerful hello and the younger one jumped up from behind her desk and went over to help the guy by looking something up for him. ***? Apparently, unless you're a known quantity to the employees at Wizard's, they don't care about you at all. With that, I just walked out of the store and left, never to return. I ordered the gasket online instead. Stay away from this place unless you're buddy buddy with them, as you'll get blown off.

Poorly graded due to called me a name that I personally consider inappropriate and unprofessional. They came by for an estimate. The male business lead who is certified in many things gave me a couple models to choose from. He told me he didn't need to measure because he's been doing it for so long and knows this neighborhood. I asked him to measure. He responded the same way. (Dude, can't you humor me and measure?) I was a single female at home with him. At one point I was thinking things over. He asked me a question and addressed me as "sweetheart." No, it was not sexual. To me, sweetheart if reserved for my partner and my children or other family. Not a stranger. And not something you can call me without knowing me and without permission. Yes, this may be a generational difference, but get with the times and respect your customers by calling them "ma'am" "miss" "sir" or "excuse me, I forgot your name, can you remind me" He proceeded to call me sweetheart 3 times. I meant to ask him not too but I was so flabbergasted that he even thought it professional to do so. I went back to the store and had nice respectful prompt service by the female sales agents there. I wanted to give them a chance to recover. But another company offered a great sale AND I decided I had no interest in giving my money to this company. I hope they get this review from Angie's List and can undergo a little training on things like working with diverse clientele, treating female homeowners with the same respect as male ones, and professional language to make your business stronger.

unknown

They're very dependable, very neat and clean. I also find them really honest. The office staff is personable.