Kachina Heating & Cooling LLC

No show. I set up a meeting for service and drove from the valley to Flagstaff to have it performed. Kachina did not show. I sent a text message and made a phone callv- neither was answered. Terrible service!!

Contractor did not show up. After calling again showed up. Did service but did not have thermostat so he stated he would get it in next 2 days. He never did and would not return call. He was supposed to install for money paid but never responded

I wrote a review a month ago which I can't amend, so I am writing this review as a follow-up. I was not happy initially with the lack of follow-up on our project and wrote a less than flattering review. Right after posting that review I was able to be in touch with Noel, the owner. I voiced my displeasure at not being able to be in touch with him for a month while our repair was incomplete. To his credit, he took my concerns professionally and immediately got back to work and completed the repairs. (He was out of the country on vacation for 2 of those weeks.) Noel has always been pleasant and arrived at the house as scheduled. The repairs were expensive but a fraction of what a new unit would cost. Repairs were $2500 for a new fan motor, compressor, freon, welding/nitrogen and labor. I would call Noel again if we need HVAC repairs again primarily because he was a nice person and seemed professional when confronted with my initial displeasure at the long delay between diagnosing the problems and actually getting around to the work.

Excellent service. Noel called to let me know he was running a few minutes late, did a thorough check-up on all units in a timely manner

Couldn't have gone better. The owner of the company, Noel, is honest, fair, caring, reliable and skilled. I would hire him again in a New York minute! The problem with my furnace was easily and reasonably taken care of.

Easy, rapid scheduling with owner Noel Lewis. He and assistant Shane arrived on time and provided courteous and professional service. My new "go to" service for HVAC.

I left a message for Noel very early in the morning and was expecting a voice mail. He answered and was johnny on the spot. He told me exactly what day/days he would be able to come out for the repair. He arrived within the dates he promised and replaced my ignitor. He is pleasant, professional and knows his stuff. I would not hesitate to recommend him at all. He also made some recommendations to make it easier to keep a watch on my heat from afar. When I got to my home - everything was running smoothly and I gave him my cc over the phone - he followed with an email receipt and left a copy in my home as well. Great job Noel!

unknown

Quoted and fixed same day service! New exactly what was wrong over the phone.

Work went well. Technician gave professional evaluation on state of current system, and advised on expected life of unit.

Showed up on time...professional in all respects and described in layman's terms the issue and options.

I like them. He's nice and honest. He's reasonably priced. I like Kachina.

They came out very quickly to work. They seemed very knowledgeable when they came to inspect our heating and cooling.

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unknown

He did an excellent job. He took the time to explain the issue as he saw it, and fixed it and I have heat! There was a problem with the amount of oxygen mixing with the gas. He adjusted it and now it my heater is working perfectly. Wonderful really!

Last minute call as the weather was turning colder in the next few days to perform checkup on the furnace and RV garage heater for the season. Was able to fit me in even with a very tight schedule the next day. Came out about 6:30pm to perform the checks and found an issue with a fuse that needed to be replaced with the furnace in the house. He was able to get it running for the evening and promised to return with the needed fuse the next day. Even with his busy schedule he called the next day and replaced the fuse as promised and all has been working just great ever since. He checked the RV garage heater as well and all was working fine.

I called, he came, he fixed.

We liked everything. The service was good. The price was a little high but we also wanted the top of the line. We would recommend them if someone wants a quality product. We would most definitely use them again.

Good

We had called several companies to receive an estimate to replace our current heater system. We received bids from 3 companies and they were the highest. However, Noel was the most competent and professional of all we contacted. Others just wanted us to replace our current system without looking at our needs (we had cold spots, uneven heating). Noel went into the attic, looked at our construction, etc. He gave us details about the best option to meet our needs, along with 2 other options should we decide to spend less money. Noel was always responsive to our questions, before and after completion. His crew was professional, delightful to deal with. They thoroughly cleaned up after each day on the project and kept us apprised of their progress. The entire experience was well worth the additional dollars we paid - we have a heating system that will last for many years and provides us with even heat throughout the house - we even received an energy credit for upgrading our system! We would highly recommend them!