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HIGHLANDS FLOOR COVERINGS

4.3(
8
)

Carpet Sales and Installation, Flooring Sales and Installation, Ceramic Tile,

... +4 more

About us

FAMILY OWNED & OPERATED.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

CARPET, VINYL, AREA RUGS, WOOD, TILE & LAMINATE FLOOR COVERINGS, WINDOW TREATMENTS.

Amenities

Free Estimates
Yes
Emergency Services
Yes

Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

4.38 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
25%
3
0%
2
0%
1
13%
Rating CategoryRating out of 5
quality
4.3
value
4.6
professionalism
4.5
responsiveness
5.0
punctuality
4.2
Write a review
Showing 1-8 of 8 reviews
Donald B.
01/2016
5.0
carpet installation
  + -1 more
unknown
Description of Work: Dave was easy to work with. He finally got Synchrony Bank straightened out.
Rating CategoryRating out of 5
Yes, I recommend this pro
Joanna D.
06/2014
5.0
carpet installation, flooring contractor
  + 0 more
They did a great job and the carpet is nice.
Description of Work: They installed carpet.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HIGHLANDS FLOOR COVERINGS
It was our pleasure. Thank you for choosing Highlands Floor Coverings and thank you for taking the time to issue a review.
James Y.
01/2014
1.0
carpet installation
  + -1 more
We moved into our home a little over a year ago. A few months after we moved in our upstairs tile shower leaked to our first floor. We contacted the contractor (Holdsworth) regarding the issue. The contractor was nice that time to send out the subcontractor who installed our showers. Highland floorings were approximately 3 hours late. We have since had someone else come and tear out our tile shower and found several issues in poor workmanship and very unprofessional work. The shower liner only goes up approximately 3 inches and should go up 6-8 inches, the corners of the shower liner were not sealed properly, the shower pan slopes away from the drain, and the niche in the shower was cut out with a hammer and not a saw. I can send pictures of the poor workmanship. After we tore out the tile in the showers we contacted the company to let them know what we had found. They stated that when they were out at our house they did not see any leakage. It is obvious in the pictures that these were installed incorrectly. Highland floorings knows what they are doing is wrong. By the time a homeowner notices any kind of leakage (since it is small but can do a lot of damage) the warranty has expired. The worse work I have ever seen! Someone without a license could have performed this work and we probably would have been better off.
Description of Work: This provider was the subcontractor when our house was built to install our tile showers. Since we have complained about our showers being installed incorrectly this provider has done nothing to fix it. According to the workmanship standards of the Arizona Registrar of Contractors shower floors need to slope to the drain and if they do not the contractor should make the necessary repairs
Rating CategoryRating out of 5
quality
1.0
professionalism
2.0
punctuality
1.0
Response from HIGHLANDS FLOOR COVERINGS
I would like to take the time to clarify and fill in some information that is conveniently left out in this review. Yes, we were late the day of the initial call. We were unable to find the lot with the information given by the builder.(this lot was 1 of 50 that we have done in this area). We went back to our shop and attempted to contact the builder to get more precise information. We finally did receive a phone call and returned to the home. When we first received a e-mail regarding this issue by our builder we did state that the home, which was built roughly back in 2005-2007 was well out of warranty. We did agree to visit the home to access the problem and also told the builder that if we find any labor issues related to Highlands that they would be addressed and fixed at our costs. On visit 1 we met with the homeowner. Mr. [removed member name], he told us that the leak was coming from the upstairs shower. He had fist noticed when he saw some drywall damage on the downstairs ceiling. He then told us that he had a friend come over and put some caulking around the drain and he repaired the drywall. All repairs were done prior to our visit so any damage was not visible. He then showed us the downstairs shower and felt their was a leak due to some wet baseboards outside of the shower. These baseboards were dry when we were there. Highlands did plug both drains, brought in water from an outside source and checked for leaks. Both myself and Mr. [removed member name] agreed that we could find no leaks. We then went underneath the house to check for leaks. We could not find no active leaks, only some water damage that we all felt came from when the house was first built and was exposed to the elements. Again, Mr [removed member name] agreed. After finding no leaks we talked to Mr. [removed member name] about that we cannot find any leaks so if you find any more signs of a leak please call us and we will investigate. I do think it is important to state that he did mention that he didn't feel their was an issue but he needed to passify his wife you was hounding him on the issue. Visit 2 we were contacted by his wife. We visited the home again and went through the entire process with her just as we did with her husband, we found no leaks or evidence of any prior leaks. We told her the same thing that we told her husband, please call us if you find any evidence of an active leak. She agreed. Visit 3 was requested though another builder that uses us and asked if we could come take a look at a friends shower for him. We met him at the house, which at that time we recognized it was the Yates residence. We met with the builder and Mr. [removed member name]. Again, there was no evidence of a leak. We explained to the customer and the builder that we cannot tear out a shower without finding any evidence of a leak. The builder and Mr. [removed member name]agreed to not have us tear up their showers. Again, he told us if he finds any issues he would contact us. This was the last time we heard form Mr. [removed member name]. Reading this review is the first I heard about repairs being done. I received no phone call about another company doing repairs and issues being discovered. I am not arguing that their is the possibility that they found issues when the company tore into the shower. My response is to only show that we did everything that a responsible company would do to service a customer. Thank you, Mark Furr
Alison W D.
09/2013
5.0
carpet installation, ceramic tile, flooring contractor, interior designers, window treatments
  + 3 more
Pamela Neises was the one who took care of the job. She called and made so many great recommendations and everything turned out so well. The company is licensed, bonded, and insured. She has a very good eye, and is very dependable.
Description of Work: She remodeled the entire inside of the house with her crew.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HIGHLANDS FLOOR COVERINGS
I will pass on the this great review to Pam. She has been with us since 2002 and we are blessed to have her as part of our team. Thank you, Mark Furr
Ken D.
05/2013
5.0
carpet installation, flooring contractor
  + 0 more
It went very well.
Description of Work: They installed the carpet we bought from them. The salesman underestimated how long the installation would take. The installation crew did a wonderful job. Even though I know where the seams are they are impossible to see.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,500
Response from HIGHLANDS FLOOR COVERINGS
Thank you for making Highlands Floor Coverings you're go to flooring company. We hope to be able to bring you the top notch service you deserve in the future. Thank you, Mark Furr
Donald B.
05/2013
4.0
ceramic tile
  + -1 more
Initial estimates were beyond our budget, so she did two more til we hit budget. Many places wouldn't do that.
Description of Work: Removed old tile which did not have an underlayment. Installed cement board and new tile. We should have been warned about how much dust it would cause. Our installer was great-hard worker, not a clock watcher, did professional work. Worked around us.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,500
Response from HIGHLANDS FLOOR COVERINGS
[member name removed], Thank you for the review. I have noted that we could of done a better job explaining and controlling the dust issue. We hope to continue our relationship and be you floor covering company of choice in the future. Thank you, Mark Furr
Steven L.
12/2012
4.0
ceramic tile
  + -1 more
e installation price.
Description of Work: My wife and I visited their showroom and we were very impressed with the professionalism and friendliness of their staff. Quality seemed reasonable and prices were good. Sales rep was honest and told us to expect about $4 to $5 sq ft for installation. The sales rep was more then willing to visit our home and perform a free measurement and analysis. The only reason we did not use Highland was that HD had our tile on sale and we were able to locate a private installer who gave us an incredible deal on the installation. He is no longer in Flagstaff. If the prices were comparable, we would use Highland over HD in a heartbeat!
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
Yes, I recommend this pro
Response from HIGHLANDS FLOOR COVERINGS
[member name removed], You gave us the opportunity and in our industry that is all we can ask for. We do hope that your next project you have that give us another one. Thank you, Mark Furr
Alison W D.
05/2012
5.0
carpet installation, interior designers
  + 0 more
see above.
Description of Work: They are properly licensed and insured. I have used Pamela Neises. I let her make independent decisions. If you are redoing your place she is the one to use. She is very dependable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from HIGHLANDS FLOOR COVERINGS
[member name removed], I will pass on this review to Pam and thank you for the business. Mark Furr

    Contact information

    2009 N 4TH ST, Flagstaff, AZ 86004

    highlandsfloorcoverings.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM

    Licensing

    Bonded
    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Carpet Sales and Installation,
    Flooring Sales and Installation,
    Ceramic Tile,
    Interior Design and Decorating,
    Window Treatments,
    Kitchen and Bath Remodeling,
    Hardwood Flooring Sales and Installation

    FAQ

    HIGHLANDS FLOOR COVERINGS is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: 10:00 AM - 4:00 PM

    HIGHLANDS FLOOR COVERINGS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, HIGHLANDS FLOOR COVERINGS offers free project estimates.
    No, HIGHLANDS FLOOR COVERINGS does not offer eco-friendly accreditations.
    No, HIGHLANDS FLOOR COVERINGS does not offer a senior discount.
    Yes, HIGHLANDS FLOOR COVERINGS offers emergency services.
    No, HIGHLANDS FLOOR COVERINGS does not offer warranties.
    HIGHLANDS FLOOR COVERINGS offers the following services: CARPET, VINYL, AREA RUGS, WOOD, TILE & LAMINATE FLOOR COVERINGS, WINDOW TREATMENTS.

    Contact information

    2009 N 4TH ST, Flagstaff, AZ 86004

    highlandsfloorcoverings.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    10:00 AM - 4:00 PM