About us
Business highlights
17 years of trusted experience
Services we offer
Services we don't offer
Amenities
Free Estimates
YesWarranties
YesAccepted payment methods
Reviews
5.020 Reviews
Showing 1-20 of 20 reviews
Rachel S.
10/2016
heating & air conditioning/hvac
 + -1 moreExcellent, in time and very through
Description of Work: Annual check up
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Yes, I recommend this pro
$100
Richard S.
09/2016
heating & air conditioning/hvac
 + -1 moreCustomer satisfaction seems to be of utmost importance to Steve Hanson and his crew, and we are very satisfied customers indeed. We caught the end of the heating season and the entire cooling season and are very satisfied with both the products and the installation. Steve and crew went out of their way to complete the work before we left on a long-planned vacation. For those of you who may be considering air conditioning but are concerned about the effect on your electric bill, it was less than a dollar a day for us to keep the house at a shorts and tee shirt comfort level. As to heating, we got the furnace with the variable speed blower and we love it - the temperature is maintained within a fraction of a degree.
Description of Work: Installation of an air conditioner and new furnace.
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Yes, I recommend this pro
$8,000
Melanie D.
06/2016
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: $125 to service our AC/Heat Pump. Did a wonderful job!
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
Punam S.
02/2016
heating & air conditioning/hvac
 + -1 moreEfficient and Friendly. Great Service
Description of Work: repair our furnace and install sunroom furnace
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Yes, I recommend this pro
$90
Kimberly L.
06/2015
heating & air conditioning/hvac
 + -1 moreFrom start to finish (and even follow-up), hands down the best home improvement experience we have had. We received bids from 4 different HVAC providers. Steve was the only one out of the 4 that completed a Residential Load Calculation (Manual J) and was interested in using our blueprints to consider the installation complexity. We had a complex installation for the attic location, given the low overhead and others just kind of shrugged their shoulders and said "we'll figure it out", while Steve analyzed the space and blueprints to draw up a plan. The other 3 HVAC specialists made estimates by walking around the house and looking at the electrical box and then provided very different A/C tonnage suggestions - ranging from 2.5 to 4.5. Given Steve's thorough assessment, we had the most amount of faith in his A/C unit size estimates. In addition, his cost estimate was appropriate for the amount of work necessary and it fell right in the middle of the other estimates. The install itself was smooth and took several days (as planned). His workers were thorough and competent. About a month after the installation, we noticed a rattling noise in the attic unit that came and went when the furnace/ A/C unit was running. We called Comfort Systems and Steve immediately came over to assess the issue. He spent several hours troubleshooting and made several adjustments to ensure the issue was resolved, at no charge. With the summer weather, we are now using our central A/C regularly and have found its operation to be efficient and low cost. After our experience working with comfort systems, we intend to utilize them for all future furnace and A/C maintenance and repairs. Exceptional service and expertise.
Description of Work: Installed central air conditioning (2-zone system, requiring two separate units)
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Yes, I recommend this pro
$9,000
Chris L.
04/2015
heating & air conditioning/hvac, air duct cleaning
 + 0 moreThis was but the latest engagement with Flagstaff Comfort Systems, and every time we part knowing that we will contact FCS for our next HVAC needs. Steve went out of his way to ensure that there will be no issues with the water line, filters or humidifier itself--given that it is attached to a duct in the attic. The entire process, from requesting a quote to a follow-up after installation has been nothing less than what we have come to expect from FCS. As a small, local business, the availability and responsiveness of FCS have been closer to what we would expect from a larger chain, with various on-call rotations. Instead, we are consistently greeted (no matter the time of day) by a familiar face and a warm greeting. Given the service that we have received, from Steve and the rest of the FCS team, we have found a partner for all of our HVAC needs, so long as we reside in the Flagstaff area.
Description of Work: Installed a Honeywell furnace attached humidifier, with a WiFi-connected thermostat.
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Yes, I recommend this pro
$2,850
Melinda F.
01/2015
heating & air conditioning/hvac
 + -1 moreI called a different company and explained exactly what I needed, what kind of system I had and set an appointment. The person who came a day later was not qualified to fix my GAS heating system, even though I told the scheduler that's what I needed. So I called Flagstaff Comfort Systems and they sent a person out on the SAME DAY! He called about an hour and half before he arrived to tell me there was only 1 more job before mine. Then he called again when he was on his way to my house. Not only did he fix the system, he showed me photos of a second part that may need to be replaced soon and said they could order it and have it in stock when I was ready for it. And they are coming back to clean the system when that second part is replaced. Very professional. Very fast. Will certainly use them again!
Description of Work: My heating system wasn't blowing hot air. The ignitor was broken.
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Yes, I recommend this pro
$150
Rob E.
05/2014
heating & air conditioning/hvac
 + -1 moreI could not have asked for better service--prompt, great documentation, excellent from front office to installation.
Description of Work: Installed two new heaters in a commercial building
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Yes, I recommend this pro
$5,000
Chris L.
03/2014
heating & air conditioning/hvac
 + -1 moreIn preparing for a cross-country move, Flagstaff Comfort Systems was incredibly helpful, as we needed an HVAC inspection on a possible home purchase. The people at Flagstaff Comfort Systems worked directly with our realtor, but kept us in the loop and up-to-date with the expectations, as well as updates to our service request. The technician was thorough in the notes taken and provided back to us, including a number of pictures that can be used to support requested repairs. The pricing was clearly explained, before work was started, and we were provided an update (in a timely manner) when there was an on-site adjustment to the scope of work that we requested. All-in-all, we'll definitely be keeping Flagstaff Comfort Systems on our list of service people, as we move to the Flagstaff area. How refreshing of an experience this has been, trying to coordinate the details of a home inspection from thousands of miles away!
Description of Work: HVAC Inspection (New Home Purchase)
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Yes, I recommend this pro
$135
Janet H.
07/2013
heating & air conditioning/hvac
 + -1 moreThey were very good and very reasonable. We were really happy with them. He spent a little bit of unusually long time at the house doing up the paperwork and we felt that that part was probably more appropriate to do it back at their office but we thought maybe it was part of their marketing presentation. In the beginning, it felt like it was going to be manipulative but the price and the product and the way it works turned out to be more than sufficient. It was inspected by the county the following week so everything was good because we had a heatwave after that. I don't have any comparison about the price because there are very few contractors so we picked them because they were in Angie's List. I would say it was a good price based on a replacement fee list and what we got for the money.
Description of Work: Flagstaff Comfort Systems did a replacement for us including a fence around the compressor on the outside.
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Yes, I recommend this pro
$2,500
Cameron S.
02/2013
heating & air conditioning/hvac
 + -1 moreMike performed a very thorough inspection of our heating system and provided a couple of different types of replacement units. He also explained how the new system would be installed. There were no surprises.
Description of Work: Comfort Systems replaced an aged furnace in our office. The work was performed thoroughly & expediently. Great customer service.
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Yes, I recommend this pro
$3,400
Rebecca G.
08/2012
air duct cleaning
 + -1 moreThe cost was reasonable. They were on time and follows through. They had to work both under and inside the house but the work that they did was exceptional. I was very pleased. I came yo know them when I called several places to do the work and they are the one who responded quickly and send someone to come out to do the estimate. They also suggested that I had to write covers for the vents, so what had happened before would not happen again. I will absolutely recommend them to others.
Description of Work: I used Flagstaff Comfort Systems for air duct cleaning services. The came in, looked at the work that needed to be done and gave me an estimate. The estimate really fitted well to what I had known. They came back and put in a new air duct.
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Yes, I recommend this pro
$750
Karen E.
07/2012
heating & air conditioning/hvac
 + -1 moreWe first got a recommendation to use this business from our contractor. We needed our furnace serviced only to find out our old furnace was spewing carbon monoxide. That was why we were waking up with headaches each morning. We got the furnace replaced with a top of the line Trane. They reviewed in detail furnace options and the differences and their cost before we made our decision. After the eating system was installed we also talked about upgrades we might want to consider in the future. We opted for a high grade air cleaner that has really helped the air quality in the house and has helped our asthma. The good thing about this is that is requires the air to be circulated and since then the temps n the house have been insistent for the first time since we owned the house. (24 years!!!) Lastly, we decided to add an air conditioner and, again, were given options and choices so opted for the middle efficiency unit. That was installed this past May and our entire house has been comfortable and the temperature has been consistent and comfortable. I feel that we are on a first name basis with everyone at this business and we have been very happy with the attention, quality of service and respect for the customer that we have experienced.
Description of Work: We have already had this company install a top of the line Trane furnace that has been wonderful in heating our home. We are now comfortable all winter. We also got a really efficient air cleaner that has made a difference in our asthma. Most recently we got an A/C unit and it has been quiet, efficient, affordable to run, and it has kept us comfortable in this blistering heat. We had a couple of minor problems and someone was out right away to rectify the problem. They have encouraged us to keep in touch and let us know if we need help. We like the staff and feel comfortable letting them in to work in our house if we are not home. Customer service is a real priority with them which is a nice change when dealing with businesses like this. I would recommend them to anyone.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$6,500
Paul C.
06/2012
heating & air conditioning/hvac
 + -1 moreExcellent, the team was persistent and imaginative with their problem solving when it to came installation on a house that had no vent ducting and a living area that is on the second floor. We were greatly impressed with them.
Description of Work: Design and installation of an Air Conditioning System for my house.
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Yes, I recommend this pro
$10,000
David V.
12/2011
heating & air conditioning/hvac
 + -1 moreAt first it took a little to get an estimate, because of the amount of research they had to do, and they were busy, but once they started work I didn't know they were here and finished in less than a week
Description of Work: I had heating installed in my shop. They did an amazing job. It took a little longer and was a little more expensive than I had wished but they really did a amazing job. I am very happy and am enjoying the heating in that shop this winter. They provided the most in depth estimates, and went through everything in-order to come up with a instillation I am very happy with
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Yes, I recommend this pro
$6,950
Nathan H.
10/2011
heating & air conditioning/hvac
 + -1 moreWe had no heat coming from our furnace, we called Flagstaff Comfort Systems that morning and by 1pm the technician showed up to find and fix our problem. Within minutes he found the faulty gas valve electrical line, had the part in his truck and was on his way to fixing our heat. The work was fast, the technician was courteous, fast and knowledgeable teaching me how to do simple maintenance on my heater, also did a carbon monoxide check of our everything room(furnace, water heater, washer/dryer) for our safety! I already plan on using them again for other issues I have and cannot recommend them enough!
Description of Work: Diagnose faulty heater that was not heating, fix a broken gas valve, and check for carbon monoxide leaks(for free!).
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$288.39
Stephen G.
10/2011
heating & air conditioning/hvac
 + -1 moreI called the company because the furnace was only blowing cold air. They suggested that I clean the filters because this may save me the cost of a service call. Unfortunately, this didn't work. They came out within 24 hours, diagnosed a faulty gas valve and replaced it. Since the unit hadn't been checked in 14 years I also had them do a maintenance on it. I had two technicians, Carl and Steve and both were nice and explained what they were doing.
Description of Work: Replace gas valve and perform maintenance on furnace.
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Yes, I recommend this pro
$352
Trudy J.
08/2011
heating & air conditioning/hvac
 + -1 moreWe received the bid for replacement of the boiler and the repair of the boiler. We decided we would repair the boiler as the expense was considerable less that replacing the boiler. We scheduled the repair with Comfort Systems. The tech came out on time with a helper, and the parts, worked on the boiler most of the day and finished before 4 PM. He was very professional, cleaned up after the work was completed, explained what was done and how the boiler would perform with the repairs. We are very pleased with the work. The price we paid was exactly what the bid stated. The boiler works better than ever and we have lots of niece hot water. We also get a call back from the tech to make sure everything was working fine. Great service and we will use this service again.
Description of Work: Our 16 Yr. old Trianco-Heatmaker Boiler system was not making water and had various leaking problems. The boiler is our only source of hot water and we had had not hot water for over a week. The boiler is also our major heat supplier. It's a good thing it is not winter. We first contacted Boyer Heating & cooling, as they had worked on our system before. They sent out a technician. He came, took off the boiler cover, examined the various parts, and determined that the circular pump was not working and the cartridge circulator should be replaced. There were also numerous leaking valves. He commented that he had never seen a boiler like ours. He conferred, by phone, with his service supervisor. The recommended was, because the boiler was in need of expensive and extensive service and repairs, which could not be initiated for 4 weeks because of work back logs and 2 techs leaving, that it would be better to replace the boiler. The rest of the dealings with Boyer are cited under Boyer's name in Angie's List. After dissatisfied dealings with Boyer I went to Angie's List and found Flagstaff Comfort systems. I called their number and left a message. They call later that day and I explained our problem. He said he was on a job at that moment but would try to stop by later that day. He did try to stop by later that day, but I was not home, so he left message. I contacted him again and we set up a time for him to come to the house and look at the boiler. He kept his appointment, looked at the boiler and knew exactly what was wrong with the boiler. He took apart the pump and there was nothing wrong with it, but it was behaving like it was not getting water and there was probable no water in the holding tank plus it had bad leaks and needed some parts replaced, but it could be fixed. He said he would try and get some water into it so it would give us hot water until we decided whether we wanted to fix it or replace it. He would give us a bid on both. He got water into the boiler and it started working--WE HAD HOT WATER.
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Yes, I recommend this pro
$1,508.87
Rebecca G.
06/2011
heating & air conditioning/hvac, air duct cleaning
 + 0 moreFlagstaff Comfort Systems responded immediately to my service needs. Within a week, I was provided with an estimate of the work to be done with a guarantee that the project would not exceed the estimate. As I expected, all of my ducts downstairs needed to be replaced. The work was done the next week and came in well below the estimate. The representative with whom I meet was patient and clearly explained the work that would be done. The work was done by two very professional young men who were thorough, competent, careful, and completed the job within the estimated time frame. I am so impressed with the quality of the work completed and the character and professionalism of the company staff. The people who work with the company are exceptional and their work is outstanding.
Description of Work: Replaced all of my downstairs air ducts.
| Rating Category | Rating out of 5 |
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Yes, I recommend this pro
$1,400
K B.
06/2011
heating & air conditioning/hvac
 + -1 moreEvery person I spoke with from the office staff, Betty, to the sales person, Michael, to the install crew, John and Andy, were just fabulous! Professional, confident, always answered every questions with knowledgable information and clarity. I am impressed! I spoke with 4 companies for estimates- 2 showed; 2 excuses for not showing/calling. Flagstaff Comfort Systems was the best! Punctual; kind; honest. Very nice people!
Description of Work: Installed Train A/C and upgraded furnace to code; electrical wiring; etc.
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Yes, I recommend this pro
$6,000
Contact information
PO Box 2001, Flagstaff, AZ 86003
www.flagstaffcomfortsystems.comService hours
Monday:
7:30 AM - 3:30 PMTuesday:
7:30 AM - 3:30 PMWednesday:
7:30 AM - 3:30 PMThursday:
7:30 AM - 3:30 PMFriday:
7:30 AM - 3:30 PMLicensing
Bonded
Insured
Eco-friendly Accreditations
LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Air Duct Cleaning,
Natural Gas Lines,
Water Heaters
FAQ
Flagstaff Comfort Systems is currently rated 5 overall out of 5.
Monday: 7:30 AM - 3:30 PM
Tuesday: 7:30 AM - 3:30 PM
Wednesday: 7:30 AM - 3:30 PM
Thursday: 7:30 AM - 3:30 PM
Friday: 7:30 AM - 3:30 PM
Flagstaff Comfort Systems accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, Flagstaff Comfort Systems offers free project estimates.
Yes, Flagstaff Comfort Systems offers eco-friendly accreditations.
No, Flagstaff Comfort Systems does not offer a senior discount.
No, Flagstaff Comfort Systems does not offer emergency services.
Yes, Flagstaff Comfort Systems offers warranties.
Flagstaff Comfort Systems offers the following services: Service all brands of heating and cooling equipment for your home or office, Installation of heating or cooling equipment offering Trane equipment, Hot water heating and domestic water heating by Amtrol, On demand water heaters, Standard water heaters, boilers repair replace or install, Swamp coolers repair replace or install, Air purification for relief of allergies dust pollen dander with Trane CleanEffects, Air humidification by Honeywell TrueSteam, and LG mini-split or ductless systems
Duct cleaning.
Contact information
PO Box 2001, Flagstaff, AZ 86003
www.flagstaffcomfortsystems.comService hours
Monday:
7:30 AM - 3:30 PMTuesday:
7:30 AM - 3:30 PMWednesday:
7:30 AM - 3:30 PMThursday:
7:30 AM - 3:30 PMFriday:
7:30 AM - 3:30 PM