FIRST CLASS SEPTIC PUMPING

I made contact with the service provider on 2/7; after a brief phone conversation, during which a reasonable price was quoted, it was agreed I would text the address and 2 available dates for service- 2/26 or 3/2. The service provider agreed to "get with me" on the 26th of February. He was a NO CALL, NO SHOW for both dates. When again I contacted him, he noted his recent personal issues and apologized. Somewhat disappointing, in this 'communication age' of cell phones and text messages, that a simple reschedule was just not possible.

The crew came promptly, did the job, were very friendly and professional, and when I called back because I needed one more piece of info on the inspection report, they came back and did it no charge. Excellent company; we recommend them.

Used another service

We needed a porta-pottie for our remodeling site and they brought it out right away. I wasn't on site, received a call from the driver and he put it exactly where I wanted. Billing came promptly. Good experience.

unknown

We were the first stop of the day and they showed up 10 minutes early. The driver was professional and explained each step of the way. Located the first access to the tank and attempted to drain the tank from there. He didn't like the way it was draining because the smaller access didn't allow a good visual of most of the tank. When it became obvious that there was no way to ensure everything was going to be drained we incurred a second labor charge for digging the hole bigger to get to the main access. This was the first time since we bought the house that the septic had been drained so I was unsure of exactly where the tank was and how it was positioned. Once the main access was opened the tank wasdrained and cleaned completely. The labor cost of $100/hr to dig a hole is a bit excessive which is the reason why I gave the 'C; rating on price...that being said I will have First Class back in the future to work on my septic system.