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Surprise Lawn & Garden

3.8(
5
)

Lawn Mower & Power Tool Repair, Knife sharpening

About us

Welcome to Surprise Lawn & Garden, where we pride ourselves on being the leader of Commercial and Residential lawn equipment repair, sales and service company.. We offer an extensive parts department and our knowledgeable staff will assist you with all of your gardening needs. We are an authorized service dealer for Briggs & Stratton, Tecumseh, Echo, Generac, MTD, and Murray Husqvarna, Bear Cat, Ryan, Bob Cat, Shinaiwa, Poulan/Poulan Pro. We repair generators, hedge clippers, trimmers, saws, leaf blowers and vacuums. Commercial contractors come in to receive a professional maintenance agreement for your fleet of Mowers. We look forward to servicing your equipment.

Services we offer

Surprise Lawn & Garden

Accepted payment methods

Discover
MasterCard
Visa

Reviews

3.85 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
20%
3
0%
2
0%
1
20%
Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.8
responsiveness
3.6
punctuality
3.3
Write a review
Showing 1-5 of 5 reviews
Bruce K.
06/2017
4.0
lawn mower repair
  + -1 more
Went well had used them Pre iously also.
Description of Work: Lawn mower tune up
Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
3.0
Yes, I recommend this pro
Dorothy O.
03/2016
5.0
lawn mower repair
  + -1 more
unknown
Description of Work: provided information regarding a ridden lawn mower
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Linda B.
08/2013
1.0
lawn mower repair
  + -1 more
We really were unhappy with them. They said it will take a week because we had to wait for some parts so like for almost two weeks we haven't heard anything so my husband tried calling and he couldn't get hold of anyone so he went down there and they had forgot to order the part. Then they ordered the part and then took another three weeks so it was like over a month, which is supposed to be like a week and then we finally get it back. We mowed our lawn one time and then it didn't work again. I would not use them again.
Description of Work: We used Surprise Lawn And Garden for lawn mower repair in June 2012. He rebuilt corroborator and replaced some parts.
Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$130
Response from Surprise Lawn & Garden
While we diligently try to make every one of our customers satisfied, occasionally however circumstances beyond our control occur. In this instance a factory back ordered part caused an unusual delay in getting the job done in a timely manner. The work that was completed on the mower was discounted as a good will gesture to compensate for the amount of time taken to complete the job. Unfortunately, the customer never communicated that the mower failed after it's first use. The customer ran the mower before taking the it home and that the work was done to their satisfaction. There is no way to know what happened after the customer took it home. did they run it with bad gas, clog the air filter, etc.... We would have done everything possible to correct the failure, if any at all at no cost to the customer, if we had been made aware that there was a problem. We regret that we were not given the opportunity to address this customers dissatisfaction. Customer stated that the cost of repairs was $130.00. The actual cost of repairs was $95.00. Discounted from $117.00. We are never happy when any of our customers are unhappy. We take any and all customer concerns very seriously.
Gayle W.
03/2013
5.0
lawn mower repair
  + -1 more
I called them, brought the lawnmower into their store, and picked it up about a week later. No problems.
Description of Work: I bought a used Craftsman lawnmower and it died. They cleaned and repaired it, even cleaned the grass bag. I would recommend these guys. They are reliable.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
CRAIG S.
04/2010
5.0
lawn mower repair, sharpening
  + 0 more
Excellent job. Machine runs like new. Professional service.
Description of Work: Performed tune-up on my 7 year old Craftsman Walk-behind Weedtrimmer. Rebuilt carburetor, replaced oil, filter, and plug.
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$85

    Contact information

    12317 W Grand Ave Ste D, El Mirage, AZ 85335

    http://www.surpriselawn.com/

    Licensing

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Lawn Mower & Power Tool Repair,
    Knife sharpening

    FAQ

    Surprise Lawn & Garden is currently rated 3.8 overall out of 5.
    Surprise Lawn & Garden accepts the following forms of payment: Discover,MasterCard,Visa
    No, Surprise Lawn & Garden does not offer free project estimates.
    No, Surprise Lawn & Garden does not offer eco-friendly accreditations.
    No, Surprise Lawn & Garden does not offer a senior discount.
    No, Surprise Lawn & Garden does not offer emergency services.
    No, Surprise Lawn & Garden does not offer warranties.
    Surprise Lawn & Garden offers the following services: Surprise Lawn & Garden

    Contact information

    12317 W Grand Ave Ste D, El Mirage, AZ 85335

    http://www.surpriselawn.com/