JDS Improvements

Never showed up to make a proposal. The project mgr. made an appointment and then his office called and changed the appointment and he never showed up. No one called us to cancel or change the time and we waited half a day. When we called him his excuse was they tried to call but that was clearly untrue.

John and his crew did an excellent job of painting the whole exterior of the house. They did everything John said they would do plus. Everything was better than I expected. I would recommend John and his crew to anyone that needs a house painted.

The work that Angel Gonzales and his crew did was great.

Had JDS come out to give an estimate on fixing water damage , replacing windows and fixing roof. Without taking any measurements or looking at our roof they gave me an estimate of 38,500. I asked numerous times if they needed to come back out and measure and get a look at our roof to give us a more accurate estimate. The response has been to ignore my message. I would not recommend it you need anything done other then minor repairs!!

I highly recommend JDS Improvements - for roofing or any other work. (I will be hiring him to do other work around my house later this year.) He removed the old roof and two skylights and replaced them. He coordinated with the HVAC company to remove and replace the roof air conditioner so I was without air conditioning for only a few hours, which, in Arizona is so needed in July! He repaired the inside walls/ceiling that had to be trimmed to accommodate the new skylights. Extremely professional, IMPECCABLE INTEGRITY, responsive, listened and answered all of my many many questions, and accommodated my special needs. His crews are very respectful and after the work was done they cleaned up all areas - inside and outside. When they had to work inside, they put paper on the floors to walk on, paper on the counters, and then put plastic around the skylight opening when they repaired that area. They cared for and respected my house as if it was theirs and left it clean with no trace they were even there. Nothing was too small - the attention to the details was welcoming. Having lived in Sedona for 10 years I have finally found a contractor who does what he says he is going to do, shows up when he says he is going to show up, and not only walks you through the process but also talks to you about possible complications/issues and offers multiple solutions. QUALITY WORK AT GOOD RATES. I know I will never hire any other contractor for any home project I have in the future!! I know that I will never have to worry that the job was done right - the first time!!!

This company was recommended by our insurance co. and the property management co. I was very impressed with the work, the price, and the friendliness of the crew and owner. They worked with me to get the look I wanted and I'm thrilled with the outcome! Thanks, John!

It was fantastic. I left a request on Angies List and John of JDS called me right back. He lives in cottonwood and I live in Prescott Valley. He called a service man in Prescott to see if he was available. Both of them called me right back and I missed their calls as I was on another line. When I did get back with them J.T. was at my door immediately. Took him 10 minutes to do the job and it was excellent. No mess, wonderful service, and priced so that I could afford it.

J.D.S. Improvements is a company that I can fully stand behind. Their employees are very responsible, respectful, and professional. We had a large TREX deck built and it turned out beautiful. I would recommend them for all your renovations.

I hate writing negative reviews, but in this case what I have to say really needs to be said. I'll never trust 5-star reviews ever again. I chose JDS Improvements based on all the many great reviews as well as my meeting with John Snyder (owner) where he displayed complete confidence that everything I needed to have done on my typed list was no big deal. However, I'd give JDS Improvements minus 5 stars for all the stress & anxiety they put me through. A promised 2 to 3 week job took 3 months with several items still not done or not done correctly. It held up the sale of my house by 2 months. After 3 tries to get things right & never did, I asked them to not return. No one ever called to ask for clarification or for any further details so I was under the impression that they were competent & understood all that was needed based on the walk-through with John & the 3 & 1/2 page typed list of instructions I gave to him. Initially I walked John through the property to go over numerous repairs & painting projects that I needed to have done on my house to get it ready for sale. John took notes & also got a copy of the 3.5 typed pages of repairs & painting work. He said no problem, they could handle every single problem in 2 or 3 weeks. I think much of the problem not only lies with John Snyder's seeming lack of communication with his workers, but also some of his workers almost total incompetence at what they did try to do. After the 1st, 2nd, & 3rd try at trying to do pretty simple repair jobs, John's many profuse apologies & expressions of shame & embarrassment were meaningless. After driving from Tucson to Sedona 3 times (3.5 hrs & 225 miles each way), & finding several items incomplete, done wrong or not done at all, I told John I was worn out, stressed out, extremely disappointed & couldn't bear to proceed any further. I asked that they not return (for the 4th time). This 3-month experience was dreadful. I asked for some sort of refund. $1,000 off on an $18,000 bill was cold comfort. However, John did not charge me for a garage utility sink replacement nor painting an indoor pond, where they did an excellent job, but these freebies were offset by the things they did not get done or did not do correctly. In a perfect world, John would have made copies of my list & given them to each worker. Then when done, John should have inspected each item to make sure they were all done before telling me all was done. But John actually did say he inspected the work himself & all items were done correctly. In all the years I've managed contractors & repair people & even done a lot of repair jobs myself I've never seen such an absolute shocking level of repeated incompetence in work and mgmt. It's like John simply grabbed anyone off the street who literally had no idea whatsoever how to follow directions or fix anything. Yes, it was that bad! Even after the 3 attempts at the simplest things, John always acknowledged the problem & shortcomings & always profusely apologized & in some cases said, "I'll fix this myself." If he did, then he is incompetent as well, but at the very least, a very poor business owner/manager. One good thing was that John always said they'd give it another shot & make it right whatever it took, which I really appreciated, but unfortunately, they just weren't up to the task for most of these pretty uncomplicated jobs. Before I drove up from Tucson, I asked & he said he checked everything himself & he assured me that everything was done correctly this time. NOT! After John called & assured me all items were done & looked great, I drove to inspect the work. I was horrified with what I saw. Instructions were not followed, many things weren't done correctly or done at all. The place was dirty & the so-called deep cleaning I asked for simply looked like a wipe-down. DONE AS REQUIRED, first attempt, good job Caulking, Reposition Microwave In Wall, Replace 2 Electrical Outlets, Clean Garage Door, Paint Pond, Garage Utility Sink Replacement, only some of the house painting. Instructions not followed, done wrong, and/or incomplete on the following: PAINTING • Edging work was perfect! • I told John to match the paint from existing paint that were in the garage for 5 colors. These instructions were also on the typed job sheets. They didn't! Luckily, John agreed to repaint all the exterior decking, house trim, deck railings, & hundreds of feet of fencing, which was a relief, but what a waste of time. They also had to repaint 9 doors - I asked that they be painted semi gloss to match with the old existing paint in the garage, but all were painted w/ flat paint, not even a good job at that. • John asked if I wanted a nicely weathered exterior spiral staircase to be painted! I said NO. They painted it anyway, then had to sand all the paint off, ruining the look. • They forgot to paint the entire front of house & half of one side. • I asked & was told that the trim would be caulked & all the nail holes filled before painting. It wasn't done. • I asked that a large picture window be caulked. They caulked the smaller stained glass window next to it. • Paint drips on flagstone floor & interior custom rockwork. • Old paint spray cans, rags & sandpaper pieces were lying around the property. WOOD STEPS REPLACEMENT • I asked that all the steps & landing boards be replaced going to a garage apartment & that they be secured with carriage bolts instead of screws. On 2 of the step treads, because those 2 steps were wedge shaped, I asked that 2" x 12" boards be used instead of 2" x 6". Upon inspection, the ONLY thing that was done was 2 wedge shaped steps were replaced with 2" x 6" instead of 2" x 12" boards that I'd asked for. After typing another list with detailed instructions of all the thing that did not get done or were done incorrectly, once again, the instructions were not followed. All the steps were replaced with the correct boards, but they were secured with screws instead of carriage bolts that I'd asked for. Instead of replacing the landing boards, only one board was replaced. How can anyone get this wrong twice! Especially when it was gone over in person twice & there were 2 sets of typed detailed instructions? This was the case with most of the tasks that needed to be done around the house. STRIP KITCHEN FLAGSTONE FLOOR & RESEAL • I asked Marco, John's foreman why it was not stripped as requested & paid for & he said, "the guy who did it said it would be too messy & difficult so he just resealed it instead." Huh? Are you kidding me? But I paid for stripping & resealing. Why did no one call me? STRIP & RESEAL CUSTOM ETCHED KITCHEN FLAGSTONE COUNTERTOP • Though it looked good it was not done with the same original sealant, which did affect the custom rock-etched design elements. What was used was clear exterior acrylic that off-gassed extremely toxic fumes throughout the house for 3 months rendering the house uninhabitable & unsellable. Being in the house for a couple hours I got a splitting headache each time. STRIP & RESEAL FLAGSTONE BATHROOM FLOOR • Same problem as above - exterior acrylic used that off-gassed toxic fumes that smelled like gasoline for 3 months. The correct sealant was NOT used & the flagstone floor no longer matched all the rest of the flagstone floors in the house. Ugh! MALIBU LIGHTS • There were several lights where the tops were loose & needed to be secured with glue. Each time John assured me these were fixed. I specifically asked because each time that they weren't getting fixed. Each visit back to the house I saw they were not fixed. However, on my 3rd trip back, one or 2 had sort of been fixed. The other 5 or 6 were untouched & still falling apart. GARAGE CABINET DOORS • I had removed doors to all the large cabinets & neatly stacked them against the garage wall inside. When they cleaned the garage floor, they left some stacked against the wall, others were stacked on shelves, & the rest were laying against the bushes outside in the weather. Very careless as they could have been ruined being outside! This happened twice after I'd restacked them. Someone does not know how to pay attention! FRENCH DOORS - BOTTOM WEATHERSTRIPS • I asked that a pair of door bottom weather-strips/sweeps be replaced that I had special ordered & paid $59 for - Ruined! They cut one 2" too short & installed it anyway - spiders, cockroaches, lizards, snakes & scorpions could just walk right in. I ordered another pair & they did those correctly. COUNTERTOP END PIECE • I gave them a countertop end piece kit to install (including kit instructions). Pieces from the kit were not used & it was done incorrectly 3 times. How could they get this wrong 3 times! HOUSE SIDING PIECES • 2 small siding pieces were supposed to be replaced (as per instruction list). Not done! Had to ask again! DEEP CLEANING, WINDOW WASHING • The absolute worst cleaning job ever! I asked for a professional deep cleaning & window washing after all work was done. All I got was what looked like a basic wipe-down with obvious dust & dirt still in many places. The sinks were filthy & looked as though they had just been rinsed out only. Some windows had been cleaned but many others weren't even touched & were filthy. They had to go back 3 times & it still wasn't clean. HAND SCRIBBLED NOTES • On the first inspection trip back to the house I saw my typed lists on the kitchen counter with notations on only some items marked as "done." But several of these "done" items were not done at all. On other inspection trip(s) back all I saw were abbreviated hand scribbled notes that really didn't cover what needed to get done. I can only guess they may have been notes that might have been taken while being dictated over the phone or something.

We are very pleased with the results, it turned out just like we imagined. John and his team are helpful, skilled, professional, and friendly. We highly recommend JDS Improvements!

We are very happy with John and his team. Very helpful, skilled, friendly and professional. Highly recommend!

Realy professional house painting Great crew to work with Roofing crew repaired roof and fascia Very well done

Very well. The workers were friendly and respectful, and the manager was very responsive and integrous.

Excellent! Check out J.D.S. Improvements website, [*** Link removed ***] for pictures.

John is hands down the best contractor I have ever worked with. They are very fairly priced - do quality work and show up on time every time. John answers the phone at all times and when he can't he calls back promptly. His crew is great and very good at what they do. We had drywall, painting, flooring and general work done. If he can't do it he knows someone that can! When they left for the day they always cleaned up the work area - even if they would be back the first thing the following day. We had absolutely no issues at all - and we had a fairly large project.

It was a pleasure to work with them, and they did a great job.

It went very well. A prompt call back was made the same day we called it in. We were surprised to find someone willing to come out on Saturday morning. The technician called to ask a few questions concerning our situation so that he could prepared for a certain type of repair job, He was very polite and even assisted us with other questions and concerns. The repair job was very simple and required only tightening of screws in a couple of places however, he did check everything out before leaving.

John and his team did a Great Job painting the entire interior of our home, installing fixtures, electrical and other misc. tasks. The Painting crew lead by Marco were respectful and professional & did an outstanding job! JDS does quality work at reasonable prices. Great communication and a pleasure to do business with. It’s comforting to know we have a company we can Trust to do what they say they will do. We will definitely be using them again on our home projects. Thank You!

Not great. They sub'd out the roof repair, which we didn't know. They repaired our ceiling in the bedroom before we arrived at our new home. Then it leaked again right before we arrived and they sent the same roofer over again and he fixed it again saying the water came in right beside the last spot. The guys from JDS repaired our ceiling again and the skylight in the bathroom. Within a few days it rained and our bedroom ceiling started buckling again and water was dripping everywhere, this time on our furniture since it was delivered and we were now living here. We called right away and demanded that our ceiling be ripped out this time and NOT patched so they could see exactly where the water was coming in. We made the roofer they hired come back and fix it right since it was at the same exact spot and the wood under our tiles was soaked. This time he ripped off the soaked wood and replaced it and put a rubber coating over it and put the tiles back on the right way. Then JDS guys came after the roofer used a hose to test the roof for leaks. The guy from JDS only did part of job then said he didn't know how to finish it so he would have to send someone else. Within a few days another guy showed up. He did his part and said the first guy would be back to finish it. Well, he came back and sprayed the finish on it but did not cover up our new expensive blinds or our new bedding or oak desk, or anything around it like the other guys did the 2nd time they fixed it. After we got up the next morning and were making the bed, we noticed white chunks of stuff on our bedding. That is when we noticed it all over our blinds and other furniture. Needless to say we were pretty upset. I called the office and started to cry, partly because this was the 3rd time we had them out to do this work and because now I felt angry that we paid quite a bit of money for all this work at least twice and we just paid a LOT of money for our new custom made blinds and bedding etc and it was all coated in white paint!! We just retired and worked a long time to afford all this nice stuff. I have to say that John (who owns JDS) is a very up front guy and stands by his work. He was notified and he called the guy who did our job and made him call us and come by immediately. He brought cleaning stuff and cleaned everything to perfection. He said if the white paint spots came back that he would pay out of his own pocket to take the bedding to the cleaners and if it stained he would replace it. He also offered to have our blinds replaced if any marks showed back up on it. I have friends that recommended JDS to us and they have always been pleased. I believe that they are just getting too busy and starting to maybe sub out some work and need to be more careful about who they are hiring, not sure. They did not bill us for the last time they were out after all the problems we had over and over. John does stand behind all his work so in that respect I can say they are very honest. I just wish it hadn't taken three times and all the water damage and hassles to get it done correctly. Had we not arrived at our home when we did, we could have had major damage and mold infestation and great cost. Our deck was rebuilt very nicely with no problems during that job.

Very pleased with JDS and the service provided. Called yesterday and owner John Snyder answered my call while I leaving a voice message. John came out this morning on time, accessed the project, called his crew and made it happen today. The crew of three arrived with the materials they needed, worked non stop and installed the 110 lb farm sink and above range microwave wave oven in just under 4 hours. They did a great job and cleaned up the mess. Would certainly use them again.

They were EXCELLENT workers, and I will use JDS for all my maintenence issues from now on.

John and his crew come when they say they are going to, work professionally and clean up their site. JDS is the first call I make for any repairs.

When my husband called about an estimate the person was very rude. We told them we are in Camp Verde and he rudely told my husband we were too far away and it would be a waste of there time to come out here from Cottonwood to do an estimate. I do not know exactly what else he said to my husband, but my husband was so upset about the way he was treated I wouldn't recommend even calling this company unless you want to be verbally abused.. But thank you Angie for the name of a different company who is three times further away. They were courteous and will be coming out to give us an estimate.

I honestly do not recall the dates they painted but it was hot and humid, nor the exact amount, since we had them paint it 2X. They did an amazing job of fixing and protecting wood prior to painting the exterior of the house. They painted with 2 color choices we picked out by looking at chips, then we hated how it looked. They came out on a Sunday to help us make a different choice and we LOVE it! Obviously, we paid extra to have it painted a second time but the responsiveness, quality, promptness and professionalism were well work it. When there was a need for correction due to monsoons, they were once again prompt, courteous and conscientious.

Garage opener installation went well. Provider cleaned up and hauled away all old parts. Very professional service.