Chino Heating & Cooling Inc

Beware. Crew not professional, owner not helpful. After incorrectly and not up to code- installing a new unit (that did not heat or cool) and spending thousands, owner refuses to return our money. These funds are now required, for the corrective repairs to be made- by a different contractor- to my roof, new unit, duct work and thermostat that were damaged or not completed at all.

I was satisfied with the whole process. From sales to installation and into follow up and clerical. I will definitely use them again if needed and will recommend to others.

Very professional! They did a great job. The service was excellent, they came right away when we needed them. It was really great.

Repair went smoothly, it was clearly explained what was amiss and what the work would accomplish... and it did. Highly recommended.

Tech called first and arrived on time. Professional service and answered all my questions.

At least an A+ if not higher. They were very helpful and explain everything. They come out twice a year to clean it.

From the call to the business for a quote, to the estimate visit, to the scheduling and day of removal and installation, all was seamless and easy. Communication through all stages was great. The crew was accomidating,coordinating and professional. From the explaination of the new system to the set up of the thermostat by the installer- nothing was overlooked or too small for them to consider. Their organization made my situation a priority and left me feeling that my family matterered. I am impressed, the system is fantastic and will recommend them in the future!

Mark did a great job. He was very thorough and informative. Just needed one small replacement part.

They have been servicing my air conditioning & heating system since I moved to Prescott Valley back in 2012. Excellent service. They keep my air conditioning & heating system in top condition. I highly recommend them.

He called before arriving, very professional, very complete service. Decided to buy annual service contract. Included extensive cleanout of pack rat nest, with advice on how to prevent future infestation.

I AM VERY HAPPY WITH THE SERVICE.. NO COMPLAINTS AT ALL.... Serviceman very prompt and courteus.

They did the job on time and very efficient. Very polite and worked hard to finish the job on time.

The appt. was set and they arrived on time. Work was done quickly & effiently. They were very professional & explained everything as they finished. Answered all questions. Very good experience.

The staff and installers were very polite and knowledgeable. The installers were very careful with the installation inside and outside.

Great service! Arrived on time, got it installed quickly, cleaned up the mess, showed me what they did and how to work it, and went on their way. Very professional and competent employees and company. Highly recommend, Thank you to all!

On time-pleasant-tidy-efficient-thoughtful.

I recently purchased a house built in 2001 that had two central heating/AC units original to the house. Austin, my friendly and capable service technician, provided expert diagnosis and efficient repairs. I'm confident he will help me get the most life from these older units.

Perfect. The tech went through each system thoroughly including checking for gas leaks and CO2.

Excellent. From Rachel in the office who is in charge of appointments and contacts to Bill the overseer and requisition of materials to Bob and his team, all were professional, polite, knowledgeable, and willing to explain anything along the way. The job took four days and we never saw anyone do anything except focus on the job at hand.

Last fall I had this company do a routine AC checkup. At that time, the technician did not screw on the Freon cables correctly. All R-22 Freon leaked out. I was told that I needed 21.3 lbs of Freon at $100 a pound plus repair on 2 schraders. I could not afford this, so I have been without AC for 8 weeks. I finally found a company that would allow me to purchase this Freon at a reduced price. I needed 18 lbs. of Freon not 21.3 and did not need any schrader replacement.

Knowing that our furnace/air conditioning unit was original to our 23 year old home, we received an estimate for a replacement a year ago. Trying to forestall the expense as long as possible, we had to bite the bullet and schedule the replacement when cracks were found in the heat exchanger. We were pleasantly surprised to find that the price that was quoted the previous year was still applicable. Before the installation, a crew member came to the house to review the work. The installers arrived on time and worked continuously until the job was complete. The unit needed to be lifted a bit higher than the old one and the crew initially did that by placing redwood ties underneath. We were a bit concerned with future rotting of the wood and they accommodated us by replacing the wood with concrete blocks. The following week another crew member did some kind of readings and completed the paperwork so we could receive an APS rebate. We had a bit of a hiccup resulting from the movement of an electrical outlet necessitated by the need for a new return, but that issue was resolved to our satisfaction. All in all we were very satisfied with all of the employees we encountered at Chino and continue to use the company to maintain our system.

Two gentlemen came in and work hard and diligently together tasks alone then cleaned the floors and walls from their dust and debris!

Initial call Matthew discussed pros/cons of repair us. New furnace given that furnace very old. Did repair same day. Rick out to discuss new furnace options with (financing avail able thru their). Furnace worked for approx. 1 mo died.

I agreed to a contract, and price, based upon one day of service and being provided a "crew" to perform the work in one day. As a matter of fact, I did not request one days' service; it was offered by the contractor; I took his word on it and made plans accordingly. I realize now that was just a ploy to make the sale. Without being informed in advance, nor during the first days' work, they sent only one employee who took two days to perform the work, thus greatly interfering with my own work/travel schedule. As to the success of the repairs they said I needed, I'd rate that a 6 out of 10. As to the price: when the salesman made his inspection he said it would be about $1,000. I said: "OK". Then he added: "I see no way it could cost more than $1500." I said: "OK". When the contract arrived at $1800. I signed it thinking it would be completed in one day as promoted. It wasn't. No discount was offered for their failure to live up to the agreement. I rated the quality and punctuality as excellent for the diligent hard work performed by the installer who has the unfortunate fate of working for this company. He worked pretty much non stop, and only took about 15 minutes for lunch. So I want to be clear that the installer was excellent; his work ethic exceeds the business ethic of Chino Heating and Cooling - in my opinion.

The new system is performing just as promised. Our old system was installed new 2 yrs ago in a new home and was not performing as it should. Our house is a ranch style, and very long, and the vents at the end of the house furthest from the air handler were blowing either cold air during operation of the heat, and warm air during air conditioning. Each room had a different temperature reading, varying as much as 10 degrees from the thermostat. Ric responded quickly to our call, and assured us the new plenum would fix our issues and he was right. Bill came out to measure and design the new plenum, using his vast experience and education. Matt, Frank, and Tyler installed a step down plenum over 2 days that provides for even air flow from the air handler out to the vents. They also installed a new style of vent cover to allow more efficient air handling. They were kind and professional, and did little to disrupt our life which was appreciated since I have the flu. They cleaned up their debris, and went out of their way to help us. We are very happy with Chino Heating and Cooling, highly recommend them, and will continue to use them for all of our HVAC maintenance needs.