SafePro Auto Glass

A rock chipped the windshield on my Nissan Armada which started cracking right in front of the drivers view. I needed windshield replacement so I called SafePro Auto Glass. The customer service process from start to finish was excellent. The rep handled everything over the phone with my insurance company and the windshield replacement was free with my glass coverage. The windshield installers were friendly and fast. They came to my work and installed the windshield within a half hour. The installers cleaned up after themselves and my windshield was good as new. I highly recommend SafePro Auto Glass to anyone looking for an honest local business to repair or replace their auto glass.

I scheduled a 8:00am appointment and supervisor assured me that they would be ready at 8:00 he even ask me if he needed to have 2 people there. I drove to there location thinking it would be better and we would stay on schedule BOY was I wrong I when to the back and was ignored "tons of people in the back" not one ask me why I was walking around in there. Made my way to the front and was told to sit and wait until they got my file waited till 8:30 and nothing could not wait any longer WAS promised that it would take 45minutes what a bunch of liars DO NOT USE this people there great on the phone but execution is Horrible

After calling several blase windshield repair companies for quotes, it was such a pleasure to talk to the enthustic and knowledgeable people at SafePro. They are local, and they were able to immediately quote me a very competitive price to replace my windshield. They were available to come to my home the within 24 hours of my call, which was amazing. Also, I later found out that the service would be covered by my insurance, and I was worried that things were going to get complicated, but Safeuro made it so easy, I was able to keep my appointment, AND they dealthough with my insurance company so I didn't have to! My technician was super friendly, and even showed about about ten minutes early, but he called first to make sure that would be okay. He did a great job, and was super efficient but also very thorough. I am very happy with my new windshield, and the best part is, it comes with its own lifetime warranty, so if it gets chipped again, I can just call up SafePro and I won't even have to file another claim with my insurance. B! Thanks so much to SafePro for making replacing a cracked windshield such a pleasure.

Was calling around to get quotes on windshield replacement. One company told me they could do it for cash and use an off brand windshield, it would have "saved" me $20. I was very uneasy of this idea. I had been told before that Ford Explorer has special install kits that have to be used and the claim is always best taken through your insurance. SafePro had great review so I thought I'd call them. When I called they did a three way conversation with my insurance and opened a claim, ordered the parts from Ford, and put me on the schedule. They called by the next day to confirm approval of the claim and that parts had arrived. I was already on schedule for the repair. The installer called when he was on his way to my house. Repair was completed within 30 minutes and I was thrilled to have saved $100 on my copay from the insurance. I will used them again. But I hope to not wait as long and have to get the windshield replaced next time.

I called after my windshield was shattered by a random act of violence. The representative was very nice and understanding of my need for a quick turnaround because I needed my vehicle to go to work. He was hampered by my insurance company requiring an agent to come assess the damage despite my having full glass coverage on my policy. This requirement was apparently due to the fact that Safepro isn't on their approved repairer list. This in no way reflects badly on Safepro, since the only reason they are not on the list is because the warranty offered by the insurance company is not as good as Safepro offers and Safepro refuses to offer an inferior warranty. The representative explained all of this to me and when the insurance company finally authorized the repair Safepro did the work quickly, on schedule and performed professionally in every way.

They were on time. Very professional, would definitely do business with them again. Highly recommend

My initial contace with the highly related company was with Mick. He said he would have to order the part. After several days I called back to see what the situation was. Apperantly they had to order the drive through a dealer so we set up a time on Monday evening when my wife would be home from work to install it. Someone called and said the time needed to be change from 5:30 in the evening to earlier in the day so there would be sunligh to provide light. I assured the lady that there was a cieling light and electrical lamp that could be used and she thought that would be fine. After several days of not hearing from theme, I called to find out if there was a problem. Apparently they were out of the window ficture device and weren't getting any untill Monday, plus they needed to reshedule the time on that Monday to earlier in the day for the best light. The repair people were very good and repaired the window quickly and explained to me what the damage was to the unit.

Excellent, on time, professional,

Great customer service. They went out of their way to work around my schedule and handled the insurance beautifully.

I called the number listed on Angie's List and got Drew. I mentioned Angie's List and told him I expected the 10% discount. His quote was $56 less than Safelite (the competing quote). Since I live approximately 90 miles from Phoenix, Drew said that the installer could meet me at the Arizona Mills Mall between 1 - 5 PM. He said the installer would call me 30 minutes before he would arrive so I would have time to get from wherever I might be in the metro-Phoenix area to the mall. I was at the Mall at 1 PM... By 3:15, I had not heard from the installer, so I called SafePro and asked if I could expect the installer any time soon. Within 5 minutes the installer called and reported he would be pulling in shortly. He was working on the install by 3:30 PM. He was done with the install by 3:50. The job was done correctly and I am satisfied with the results. The only thing that would have improved the experience is if I could have been periodically updated on the Estimated Time of Arrival (ETA) for the installer. It would have allowed me to better use that 4 hour block of time.

From start to finish, this was a smooth and pleasant experience. They really stand behind what they say and provide excellent customer service on the phone, email, and in person. I will definitely recommend them and use them again.

Can't say enough good things about this company. From initial contact to windshield installation, customer service was exceptional!! I called one day, got an appointment to replace my windshield 2 days later. I loved the fact this company came to my location to perform the service. The installer, Derek took the time to explain the process to me. Although I know this was probably a distraction for him, he was so polite and informative. Everything Safepro said they would do, was delivered as promised, on time and in a professional manner. I will definitely use their services again if needed.

Every aspect of this transaction was so easy and everyone I interacted with was extremely professional and wanted to ensure I was happy with the experience. They thought of everything, I didn't have to worry about any details. One of the best customer service experiences I've ever had - from initial call to appointment!

The windshield replacement was perfect, one car had the stone chip substantially reduced in size; for the other, the repair left a blemish the same size as the original chip. I should make it perfectly clear that the installation technician explained to me that he needed to drill a small hole in the outer layer of the glass (with a diamond drill) in order to get the repair resin to penetrate into the crack, and THAT hole would still be visible. I told him to go ahead anyway, and the result was exactly as he had predicted. This is the first time I have ever had a chip repaired, and I guess my expectations were biased from other advertisements I had seen claiming that repairs of chips can be made that are invisible. Clearly, the other repair shops were not telling the full truth the way Safepro was. After the repair, the shop manager called me multiple times to make sure I was happy with the job, and offered to redo ANYTHING I was not completely happy with, gratis. When we discussed that the small blemish was still visible, and that it was impossible to completely eliminate that blemish, he offered to refund all of my money, even though the technician had warned me beforehand that the small hole would still be visible. Clearly, these guys are REALLY into customer satisfaction.

They repaired a crack in the windshield. Job was complete, showup was good. Satisfied with results. Cost of service is set at 0 because it was covered by insurance, and I did not see a bill.

Replacement was made at our home in Northern Scottsdale. The work was completed in about 1/2 hour. Quality OEE glass was used and the install was flawless.

My availability didn't really match any of the time windows that they had available. However they went ahead and booked for me a special time to come out and fix the window that wasn't during their normal time parameters. They really went above and beyond to accommodate me and my family and it was greatly appreciated. I will definitely do business with them again and the future as well as recommend they to my friends. Amazing customer service from booking the appointment down to fixing the window. Thank you!

It went great. We traveled to their Chandler/Tempe site to reduce repair costs. We had groceries in the car, so they kept the car in the shade and worked quickly to keep the food cold. They provided us with cold bottled water and kept checking in with us to make sure we didn't need anything else. Window chip was properly repaired. Happy with service.

I called to get a windshield replacement and the very next morning they came to my work to fix it. It went quickly and was hassle free.

Great initial call to schedule. Installer was on time. Was finished in reasonable amount of time. Excellent type of glass, esp for AZ. Very low glare and not as much heat transmittance. Came back next day to remove residual goo. Very nice people.

I would use the provider again but probably not the technician. He was a bit too friendly (could have used more professionalism). He made comments about being the best technician around and that the insurance companies were crooks, etc. He initially wasn't sure if he could properly fix (which surprised me since the provider gave parameters of what they could fix--size and location--and my issue fell within those parameters). He said he would work on it because he was so good, but ultimately he didn't do such a good job.

They do not use Honda parts, and are not guaranteed by USAA, but other than that, they did a great job. I would use them again. I am still waiting on a rebate check from them, should come in another week or so. More to come if I don't get it, but there should not be a problem..

What a joke this company has been. I first spoke with a girl named Tameeka? and started my claim. That phone call when well and it sounded like everything was ready to go. I got a call 2 days later from the same girl, saying that something didn't work out with Allstate and we need to do the call again. So I called back and Tameeka was busy so I talked to Walter. He said my account looked fine that we were just waiting for the inspection from Allstate and wasn't sure why I recently received a call that something didn't clear. Once I got my vehicle inspected, I called with the ref# and decided to try and talk to the same person. I called Walter and gave him my reference number and he got me scheduled for Monday from 10-3 (today). Yesterday I received a call from Gabriel saying that I needed to be scheduled. I told him that I had already been scheduled. He sounded confused and talked very unprofessional. Said the word "Awkward" every five minutes. He said my account had no record of scheduling. When I talked to him a second time, he kept saying "So tomorrow you want to schedule?" I was already scheduled.. I didn't understand why my account hadn't been documented every time someone spoke with me. Then I received a call from Tameeka again confused why we weren't doing both our cars with them. I told her the other wasn't inspected by Allstate yet. My problem was how difficult this was for such an easy process. I felt like the company was very unorganized. I'm supposed to get my windshield replaced today, and if all goes well I may redo my review. But for now it stays. I just want to update my review. Since I got my windshield replaced, the company has been awesome. They have since called and apologized and removed employees that were unprofessional. The owner of the company has called me several times personally and has been so kind and generous. We have decided that no company is PERFECT and understand that they all make mistakes. We would like to give SafePro another chance, and have them replace my husbands windshield as well. I'm grateful they have tried to make this right and have noticed their efforts to fix their problem.

On my way to work on a Monday, my car windshield was cracked by a flying rock. I checked Angie's List before calling my auto insurer and found Safe Pro. I called Safe Pro and the representative took down the information and immediately got my auto insurer on the line for a three-way call to discuss the glass replacement. On Tuesday, the insurer came to inspect the windshield and authorized the repalcement. Safe Pro got the approval and was able to schedule the repalcement for Wednesday at my office. The installer arrived within the expected time frame. I met with him briefly and he got to work. About half hour later he called me and said the work was done. I went out to inspect and the new glass looked fine and well installed. He gave me all of the necessary instructions about waiting times for driving the car and washing it. I don't know the cost of replacement because it was all paid for by my insurer wihtout a deductible. Dealing with Safe Pro was easy and its service was efficient. A couple of things particularly impressed me. First, on one of my calls to Safe Pro I was waiting on hold for the representative and the owner got on the line to check and see if I was being properly cared for. Second, the installer mentioned to me that he had been installing glass for 30 years. I knew I was in good hands with someone who had so much experience.

When I called back with my insurance information, I asked for the person I spoke with initially. She was unavailable, so I left a message with my information. No one called back for a week. I called again and said that we either went forward right then or I would call someone else. We proceeded, and the person was helpful getting with the insurance company. The appointment for installation was set a few days later. The installer called and asked if he could come early and I agreed. The glass had a tint at the top, but I didn't mind. He was helpful in discussing repairing or replacing, without pushing for one or the other. I elected replacement. The only negative was that he got some adhesive on my hood. I had not washed my car recently, and when I inspected the car, I couldn't see it and so I signed off that everything was ok. On the one hand I can't really blame him for not seeing the adhesive, since I didn't see it either. On the other hand, why did he get it on there to begin with, and why wasn't there a cover to protect the hood to begin with? The adhesive came off easily with no damage to the paint, so no harm, no foul, but not the best practice. Near as I can tell, the glass was well installed, and didn't leak when I washed the car a few days later.