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PROTECTION SOURCE

Home Security Systems

About us

Resedential and Small Business Alarms

Business highlights

29 years of trusted experience
Emergency Services Offered

Services we offer

Install and service of monitored security systems

Services we don't offer

Please Inquire

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Reviews

3.65 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
60%
4
0%
3
0%
2
20%
1
20%


Rating CategoryRating out of 5
quality
3.3
value
3.7
professionalism
3.0
responsiveness
3.5
punctuality
3.5
Showing 1-5 of 5 reviews

Patrick B.
04/2017
1.0
home security systems
  + -1 more
First scheduled installation no one called to tell me the tech was sick Second scheduled installation I received a call after the scheduled time, saying the tech had to be pulled away on an emergency call. However, I was promised they would show up for the next one. Third scheduled installation the tech never shows. I call again asking for a status. I was then transferred to the "head of customer service" who said I would be called back. Two days later, and counting...no call back. I don't know about anyone else, but I cannot keep taking days off from work to wait for service techs to show up. I've been with this company for 12 years and I'm not sticking with them.
Description of Work: Additional motion sensor installation

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from PROTECTION SOURCE
Hello [Member Name Removed], We are very sorry about the frustrations on the service visits. This is not the norm for Guardian Protection Services and we have been a reputable company in the security industry for over 60 years. I wanted to thank you for being a valued customer and our care team is working on resolving these issues for you. Thank you for your patience. Sincerely, Nathan D Customer Satisfaction Advocate

Jill S.
02/2016
5.0
home security systems
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Katherine K.
10/2015
2.0
home security systems
  + -1 more
unknown
Description of Work: They called me and quoted one price and when they got here they installed cheap window sensors and some fell off the next day. When the guy was done on his small screen pad he wanted me to sign this lengthy contract and was pushy as I tried to read it. At the very bottom in smaller print if I would have signed that contract I would have been on the hook for $3100.00 which was never discussed in their solicited call to me. I told them come and remove your equipment. The man came and as he rudely removed the mother board off my wall he left a 50 cent piece size hole in the wall.

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$3,100

Response from PROTECTION SOURCE
Hi [Member Name Removed], Thank you so much for the feedback. At Protection Source, customer service is our top priority. I would be happy to discuss your concerns with you and determine if there is anything we can do to change your perception of our company. I look forward to speaking with you, Regards, Daniel Hartzog 601-447-8431

Kurt K.
04/2013
5.0
home security systems
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from PROTECTION SOURCE
Hi [Member Name Removed], Thank you for the positive feedback. We appreciate the opportunity to serve you. Please let us know if you ever have any questions or concerns. Regards, Daniel Hartzog

DANIEL K.
02/2007
5.0
home security systems
  + -1 more
Found them on Internet. Scheduled appointment with Matt Willes. He showed up on time as promised. Went through different options the company has to install and monitor the system. Was able to talk him down in price and gave us 6 months monitoring service for free. Seemed to be competitive in price compared to other companies. Have a month to month contract, no 3 year contract! (I do not like long contracts that you are locked into.) Monitoring Service is $35 per month which includes the wireless service and a repair service. We own the system and it is not a lease. Matt was able to answer any technical questions I had. He took his time explaining details to me and did not pressure us into anything. Took about a half of a day to install the system. All of the sensors are wireless. Installation seemed to go well. No problems. Fast and Courteous. GE System. Could have saved about $200 if I ordered it on the Internet. But, that does not include installation.
Description of Work: Installed 6 window sensors, 5 door sensors, glass breakage sensor, smoke/fire detector, keypad, battery backup, wireless transmitter, carbon monoxide detector (not monitored by system).

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,083

    Contact information

    4340 W Chandler Blvd 9, Chandler, AZ 85226

    www.protectionsource.com

    Service hours

    Sunday:
    8:00 AM - 5:00 AM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 5:00 AM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Home Security Systems

    FAQ

    PROTECTION SOURCE is currently rated 3.6 overall out of 5.

    Sunday: 8:00 AM - 5:00 AM

    Monday: 8:00 AM - 7:00 PM

    Tuesday: 8:00 AM - 7:00 PM

    Wednesday: 8:00 AM - 7:00 PM

    Thursday: 8:00 AM - 7:00 PM

    Friday: 8:00 AM - 7:00 PM

    Saturday: 8:00 AM - 5:00 AM

    PROTECTION SOURCE accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
    Yes, PROTECTION SOURCE offers free project estimates.
    No, PROTECTION SOURCE does not offer eco-friendly accreditations.
    No, PROTECTION SOURCE does not offer a senior discount.
    Yes, PROTECTION SOURCE offers emergency services.
    Yes, PROTECTION SOURCE offers warranties.
    PROTECTION SOURCE offers the following services: Install and service of monitored security systems
    Please Inquire

    Contact information

    4340 W Chandler Blvd 9, Chandler, AZ 85226

    www.protectionsource.com

    Service hours

    Sunday:
    8:00 AM - 5:00 AM
    Monday:
    8:00 AM - 7:00 PM
    Tuesday:
    8:00 AM - 7:00 PM
    Wednesday:
    8:00 AM - 7:00 PM
    Thursday:
    8:00 AM - 7:00 PM
    Friday:
    8:00 AM - 7:00 PM
    Saturday:
    8:00 AM - 5:00 AM