Pearson Moving

Horrible! Horrible! Horrible! And I don’t write reviews. They arrive on their watch not yours. Then try to claim, oh well in this industry….. blah blah blah. No pal, in this industry, u arrive during the window of time promised. That’s what a window of time is for. Don’t give them a credit card number. They will take it upon themselves to charge charge charge without any authorization.

When we saw that the POD was not going to be enough, I asked if they had time to assist with the rest of the moving items since I had to move out within a couple days. They told me they did have time for me to pay for their extra services. During the moving of items into the POD, I noticed they placed some of my items in there without wrapping them in plastic. I then noticed they started using some of my own plastic wrapping and, when asked why they were using mine, they stated they had run out of their own. They never went to get any more. This was during the loading of furniture into their own trucks. Much of my furniture had several scratches and chipping after the move. When I reached out to them (and sent pictures), Kyle stated that it is common for clients to see scratches they could not see in the old house lighting. He brought up the fact that I had underestimated the amount of time I was going to need them and that they gave me a discount ($60 out of over $1,200 paid). He then also stated that several family members had assisted in the move, and insinuated perhaps they had scratched the furniture. I am very familiar with my furniture in any lighting as I make an effort to take good care of my belongings. Some of the furniture damaged is fairly new, which makes the scratches and chips especially noticeable to me. The scratches and chips that I am seeing were definitely not there before Pearson Moving handled my furniture. While I did underestimate the amount of time moving would take, they were paid for the additional hours and were paid for a storage space at their facilities ? all additional revenue to them. I found Kyle bringing up the fact he provided a discount (which I am aware he does for other clients also) unnecessary and a form of saying that somehow that excused them from protecting my furniture, or took my right to complain about their lack of care for my items. If it was not possible to properly protect my belongings because of timing, the company should have advised of that and should have declined the job. While it is true family members assisted once the items were brought to the new place, all furniture was placed in the rooms and room location they were supposed to be in by Pearson Moving (as I asked them to). Family members did not move any of the items within the rooms in any way that could have caused the type of damage seen on the many items. Much of the furniture was actually not moved at all. To add insult to injury, Kyle stated that some furniture has a ?distressed? look and texture, and that this means that the item has existing damage for the ?Look?. Of course, I know there is a difference between distressed look and scratched or chipped! After Pearson Moving was ready to leave, their employee came up to me for signature and advised they really had to leave. I felt compelled to just sign their document of completion at that time. Unfortunately, trusting that everything was fine. I am very disappointed in the lack of professionalism and concern from Pearson Moving. I paid them over $1,200 and expected much more professionalism and responsibility for my belongings.