MetroTechs

Never showed up on 2 occasions for the repair. First time, his prior repair ran late. Second time, he did not bother calling or contacting me. When I called finally called him after waiting all day, he had the same response that he was busy. Very unprofessional.

Joe was outstanding. He was friendly and professional. He also left my place clean when he was done. I’ll definitely call on him again if I need appliance repairs.

Joe did a great job! He is very professional and knowledgeable! He is very thorough and has a great demeanor! I will definitely use MetroTech in the future for my repairs!

5 Star. Joe was fabulous. Timely, professional, reasonable. A pleasure to talk with. Will always recommend his company.

Awesome and very professional! Fixed my washer and cleaned up after. Would diffently reach out if I need repair work in the future.

Great! The tech fixed the problem for a reasonable price and saved us from a more expensive replacement.

Joe did a great job, responded on a Sunday and worked until the job was completed. He even came out early the next morning to finish the job.

Joe was so quick to respond and really took the time to get down to the issue. Would highly recommend and will definitely reach out with any hvac/appliance issues in the future!

Joe came quickly to check out my electric dryer on my one-piece stack unit. After doing several tests, he determined that the dryer timer was bad. The dryer was about 20 yrs old but I decided to repair it. He ordered the part but it took about 10 days to arrive. He came back to install the part. Unfortunately after installing the part, he said there was another problem, a short. He said he could d order another part and install at no charge if I agreed. I decided not to fix the dryer since it was very old. Joe removed the part and gave me a partial refund even though he said the parts supply house would not allow a return. I really appreciated the great service from Joe!

The service provider was pleasant however after taking payment I was ghosted. They never completed the repair nor resumed contact.

Uli is excellent. Very knowledgeable and friendly. It was my lucky day to hire him, and I'll use him again if needed.

Fixed dryer which was nice and customer service was great. However, not great communication before the job and they (accidentally) pulled some of my floor up when they were working on my dryer.

They were professional, on time, let me know when they arrive, and give me a heads up. He gives me the estimate so I know the price and they fix it the same day.

Joe called and scheduled me for same day service. Had all the parts needed to repair my dryer, cleaned it completely, and replaced the heating element, as well as a broken wheel and band. Have a brand new dryer again. Will contact them again for my appliance services again.

It went very well, I couldn’t have been happier. I would call AZ Appliance Repair/Joe Black again.

Joe with AZ Appliance Repair Pros was wonderful. I found him the first time by googling washer and dryer repairs and have used him ever since. He responds immediately and is very knowledgeable and friendly. We definitely would recommend him.

AZ Appliance Repair Pros did an excellent job. They were professional through the entire process. The technician showed up on time and explained everything clearly. He was able to fix our range on the first visit. I would definitely recommend this company

Went great and what was wrong was exactly what my Cuz and I thought....because he had to repair another fridge here and we UTubed it and came to the same conclusion. They had to run parts and that was part of the job...good people and great service.

Great communication! unfortunately my home warranty company switched service providers so I had to cancel, but I was impressed with the quick response to my request, the info covered in our initial phone conduit and the friendliness when I needed to cancel appointment- will definitely keep this contact info for future repairs my home warranty won’t cover.

As per the customer who posted a review on August 16th 2020 I have to agree that they should not be hired. If you do so you are taking a serious risk that is not worth the time or money. Our machine has the same problem it had before they came out to it but we are $300 worse off for it. Now we have to decide if it is economical to get another engineer or if it would just be better to buy a new appliance. This should not happen and I hope that you take the warning that is being given here and not go down the road of using a company that can cause such a situation. I did see the review that was given an F but thought it might be a one-off but the same happened to me! Don't let it happen to you! I initially told HomeTech that I thought it could be the valve and I asked if they wanted to come out to check. They that usually that is what causes this type of problem and they would order the part. I thought it was fine to do that so that if it was that they would have the part on hand when they did come out to save time. After a few days wondering about the part I was informed it was delayed due to the pandemic. As I had not been given a price I needed to know what that would be so that there weren't any unpleasant surprises. I was told $300. It seemed a lot but I agreed. A week later when they came out they did not make a diagnosis first as expected they would do. They simply changed the valve within 15 minutes and left. We thought the machine was fine. He said the price was $379. We accepted it as were just happy that the machine had been seen to. Then we tried a wash and the hot water was not working and now there was a new problem. The machine was turning on and off by itself! I called them and told them about the problem and that we were unhappy the charge was different from what we agreed. He agreed to refund the $79. He came back the next day and appeared to fix all the issues. But attempted to defend what had happened by saying "i did not diagnose the problem, I only fitted the valve!" Implying that I was at fault when he should have diagnosed and looked that entire machine first instead of rushing to make quick money by fitting the part and leaving. The machine appeared to work fine for 24 hours then the problem was back again that everything began with. He then said it might be the board! He did not diagnose the machine and then was giving different explanations as to what the problem could be. Naturally this has been an unpleasant experience. He may have meant well but mishandled the entire repair. We were naturally unhappy with what had happened and I let him know that I would be informing Angie's List of our experience. In response he implied something bad might happen if I posted a negative review. Then he hung up. Thankfully I don't scare and am more interested in people knowing what might happen to them if they are not circumspect with this company. Nothing personal against him but thoroughly dissatisfied with the service overall. Beware and be warned.

Excellent...got the job done quickly. He got a call on his cell phone from a customer who wanted a dishwasher repaired. He told her he could do the job but suggested that she just buy a new dishwasher because the repair would cost more than the old one was worth!

I've never written a review on a business I have never used. Similarly, I have never rated a business I have never used. However, though I never used HomeTech Appliance Repair, I have to give Joe, the owner, 5 stars due to the manner in which he responded to my initial call for service! (I would have given him more stars, if possible), Long story short, I called him to schedule a service call that I ended up cancelling in less than a half-hour because the problem corrected itself with the passage of time. During that interim time, Joe texted me to let me know he had ordered the part he believed was needed "just so I'd have it in the truck: and save time. Despite my cancelling the service call, Joe was the most professional, understanding, helpful, and attentive service technician I have encountered on the phone in the 3 years I have lived in this area. Not only was he understanding of the reason I had to cancel the service call, but he was extremely friendly and helpful in his response in accepting the rejected service. Twice I communicated with him via text after business hours and he had the courtesy of responding each time, unlike many other businesses that will stop responding upon closing and not communicate back until the next day. I found just that type of customer service to be amazing, especially in this day and age. I finally informed him that just on the basis of his telephone communications with me, he will now be my go-to guy for any appliance repair I might need in the future.

Went very good..Professional service fair price would use again.

Extremely quick response from Joe (had called a few other places, no one could come look at repair in less than three days, some out ten days). After talking to him on the phone, he confirmed what we believed the problem most likely was, a bad control panel, which is a costly repair. We're planning on remodeling next year so we purchased a new dishwasher, Joe picked it up and had the old one replaced within 24 hours of our initial call. He did a great job, is knowledgable and left everything clean. We would definitely recommend Joe and use his services again, if needed!

Friendly, prompt and knowledgeable. Excellent precautions taken. Would definitely utilize again.