Del Sol Pool Service and Repair, Inc.

The best part of the spool service offered by Del Sol is that they send an e-mail when the tech completes service each week. It includes chemical levels and any information regarding equipment or the pool that may be problematic. This is a HUGE value add, particularly since I had a former company, Clarity Pools that charged me, but did not even bother to show up. Communication was good with the office mgr., with August, the Owner and with the tech servicing the pool.

I called Del Sol based on the positive reviews on Angie's List. When I called I got their recorded message that "due to a high call volume they can't return calls for a least 24 hours". (What are they- an airline? How high could their call volume possibly be?) I was directed to their website and told to leave an email message. Guess what?...their website stated on the homepage that the email box was full and could not accept any further emails. This outfit may know pools, but they need a lot of help running their business with professionalism and responsiveness.

August offers honest, dependable and affordable pool service. He answered all our questions and has the heart of a teacher. Our pool was green and we struggled getting rid of the algae. He came in and rectified our issue and had it ready for the Memorial Day holiday weekend on short notice. At his recommendation we had him change out the sand in the filter; we've also followed his advice on pool care and the pool has been looking good all summer long. Give Del Sol a try if you appreciate professional, courteous and timely pool service. My only regret was waiting so long to write up this review.

Several weeks ago, all the lights in our pool and spa went dark. After some troubleshooting I found that the circuit breaker had tripped. After reseting it, the pool light came back on but not the spa light. I removed the spa light to look at it and found that the seal had failed and water had gotten into the housing causing the light to short out and trip the circuit breaker. The inside of the housing was all black and burned and I assumed the worst and thought I would have to get a whole new light pulled into the spa. I sent an email to Del Sol Pool Service and Repair Sunday afternoon. I recieved a reply on Wednesday, 3 days later. I'm sure if i called I would have gotten a faster response but i wasn't in a hurry. Michelle was able to get a technician to our house that same day. August arrived earlier then his scheduled time and looked at the housing. After doing some quick tests, he found that power was still working and that it might just need a light bulb replacement. My spa did not have a standard bulb so he said he would go grab one and come back the next day to replace. He phoned in the morning on Thursday and apologized that he wouldn't be able to make it but promised a early morning Friday fix. I let him know that my wife had to leave at 9:30 so it would have to be before then. He came at about 9:15 and started working on the light but finished after my wife had already left. I came home that afternoon and everything was working as expected. In all it was a great experience and only rated them B on responsivness and punctuality due to the 3 day wait for the email response and August having to miss the Thursday appt that he scheduled.