AZ Xtreme Glass & Mirror, LLC

I am extremely pleased with the work and support from AZ Xtreme Glass. I went to AZ Xtreme glass when I was researching shower enclosures ahead of a bathroom remodel. I did all the remodeling work except counter tops and shower glass and it was my first time. We went to their offices, just off I-10 and Chandler and Nick (the owner) spent a lot of time with us discussion design options and understanding our project. He then asked me a crucial question: “Was I planning to put a 2x6 in the wall to support the shower door?”. Well I wasn’t. But thanks to Nick I did and now have a sound design. He also gave me a lot of information about offsets and spacing that enabled me to complete my design. Then the shower pan arrived and the configuration was not what I expected. Bill at AZ Xtreme worked with me to ensure there was s design/configuration that worked before I went ahead with the shower install. When the time came to install the glass, the team arrived on time and did a great job. However, there was a small fit problem with one of the pieces . Don’t know whether it was a problem with the measurement of the manufacture. The installers did their best but it just wasn’t right. Two hours later, without me having to bug them, AZ Xtreme called me to tell me they had re-ordered the panel and would have it fixed within the week. (we were able to use the shower in the interim) One week later the shower is now complete and looks great. I would heartily recommend AZ Xtreme glass. Great pre-order support, great installation and great post-installation support. I do not know how any company could do a better job than they did.

UPDATE: The company has replaced the glass with the thicker 1 inch original thickness and waiving the installation fees, in addition to a full refund. ORIGINAL REVIEW: We just had our front window installed (after a three week delay due to errors in the order) and it was the wrong size. They ground it down and put it in. We were very patient throughout this whole process. However, the installers left without the vinyl window seal lining up correctly – large gaps all the way around the inside and outside of the window (able to easily slide a nickel around in the gaps). When we called to have this fixed we were laughed at by Nick and treated very badly over the phone. After being in contact with the main office, we were informed that Nick was the owner! It was worked out that Nick would come by the house – look it over – and fix the issues. Upon arriving he apologized for his inappropriate behavior over the phone stating is was due to the “day he was having”. He looked over the window and came to the conclusion that it was our vinyl frame because they took out 1 inch glass and only installed 7/8 inch glass. Unfortunately he also said these things with a very strong attitude and even stated I was being unreasonable. Later the office called and very kindly refunded us the cost of the window.