Duck's Septic Pump & Install Inc

The septic was redone by Ducks Septic at the end of 2020. While it was being redone, there were a variety of things that were dissatisfactory, but which I ignored as I figured I would deal with it later and was just happy to be able to use the toilet and shower again. The real trouble began in 2023 when I received a notice from the county stating that the septic tanks lacked proper permits. I reached out to Ducks immediately and asked for them to rectify it. I didn't make a fuss, in fact, I just asked for a resolution and them to fix this since they were paid for this initially. My interaction with Tania, a representative from Ducks, further exacerbated the situation. Initially, she insisted I pay for the permit fees, despite my previous payment for the entire job. After a back-and-forth, she claimed she would resolve the issue at no extra cost. However, this marked the beginning of a gaslighting process. Tania purportedly communicated with the county, but as I followed up every two weeks, she provided continuous assurances without any tangible progress. Eventually, she ceased responding altogether, leaving me ignored and frustrated. I expected to have my septic completed in a timely manner, for it to done as paid, which included all permits, and for my landscape to be intact and as it started, but what I got was anything but. First off, the job took forever, the brother of the owner said he was doing it, ‘on the side’, despite not getting a discount? So we were always taken care of at night or when their employees were available. The septic took months to install, not including the time the permit wait was happening, as I understand that’s beyond their control. Secondly, our entire landscape was destroyed, causing thousands in damages. The smallest things being the very large piles of dirt left on the property and the dirt being pushed into our rocks along the inside smaller fenced portion, destroying the foundation of our fencing there. Then the major destruction being our irrigation system was moved, cut, and no longer in working condition as well as moving our entire *newly installed* fence line so it is now crooked. To add insult to injury, the permits. I now have threats from county about my septic not being permitted and thus, am apparently not allowed to use….. I guess a portapotty will work? Maybe I should have thrown a major fit from the get go? Oh, I know, maybe hired a real septic expert. This is the start. I am contemplating seeking recompense for the landscape damage, rectification of the permits, and compensation for the extensive difficulties this ordeal has caused.

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They did a good job I guess. I didn’t see the results of the job because they had to put a new septic tank in. They seemed to know what they were doing. I chose them because it was an old septic tank and they would do it all without any hassle. If it was bad, I would have heard. They were really knowledgeable and gave me a lot of information about what I needed. The price was reasonable. They got back to me right away. They were very professional.

They had two employees come out one at a time. It was maybe two hours to complete the job. The employee who came out was a good kid. You will get prompt courteous service.

Setup service the day prior got a call back confirmation,that evening . showed up on tjme and did the work in a reasonable amount of time. Virgil and cisco were very professional and knew what they were doing. The amount i was charged was exactly what I was told on the phone. Good company to use.

Service was okay