The Cleaning Authority - Southwest Valley

When we started having our home cleaned by The Cleaning Authority, we had a 3 person team. Once they were finished, a Quality Control person came through and checked their work. Over time, the team has been 3 people, or two people (case in point - today), and the Quality person has mainly stopped by - not to check quality of the clean afterwards, but to help clean for a while. The quality of the cleaning declined, citing rings and marks still on counters and tables, to unclean toilets, to un-emptied trash cans, to dirt and crumbs on the floor and frankly unwashed floors. I have taken the Quality person through the house a few times, each time noting similar issues that I have taken photos of and sent to the owner. I called and spoke to the owner), sharing that the team said they were pressed for time, and did not have adequate time to clean our house, and if that was the case, I requested that the company review the time, and adjust our pricing… I was looking for a clean home, and if that cost more and took longer, that was okay. He said the time was adequate to clean the house well. Today, two people showed up to clean, only one that I recognized from prior cleans. Part way through the clean, the Quality person showed up to “help clean for a while”. She left after a while, before the folks cleaning were finished. As for the two that were left, I’m not sure when they finished, as no one let me know they were leaving. Today here was the result: *Rings and stickiness left on tables and counters and furniture not dusted, *Toilets, sinks, and bathroom not cleaned well, * Wet paper towel wiped across tile floor in kitchen comes up dirty. I could go on… trash not emptied, baseboards dirty, picture tops not cleaned… but I have mentioned/showed all these items at one point or the other to the team, the quality person, or to the owner via email or phone in the past…on several occasions. While twice the Quality person - there after the team left - agreed with me and even one time stayed to clean further, the issues (the same issues) continue. Today, all these issues took place (as well as others I photographed but did not send…) After trying to provide every opportunity for good service, we have had enough.