J & H Microwave & Appliance II

First when he came everything was going good until he asked to look at the problem, because he says plastic augers for refrigerators do not break but they clearly sell this part so clearly this part breaks pretty often! Upon me removing the ice bin and doing have to work for him he proceeds to tell me I don’t understand how your auger broke and I’m explaining to him it’s plastic and really thin in a freezer and it’s moving pushing ice of course it’s going to break eventually! He then starts telling me it’s because my freezer is set to high on the temperature yet we had the door wide-open so the freezer temperature dropped or I should say went up a few degrees from where it was and he thought it was set for 4° when I have it set for -2 I asked them not to mess with my settings and he proceeded to tell me he works with refrigerators all day he knows what he’s doing clearly he didn’t he didn’t even wanna listen anything I had to say! And then I asked why did it take so long for his company to come out just to look at the part when I told him exactly what we needed it was just a complete waste of my time in theirs. I really wish I had another option to use a different company unfortunately this is the company that my warranty through Home Depot goes through. But if you have a choice clearly read the reviews this place is just horrible at professionalism!

The technician came and looked at the microwave. He explained to my wife that he had seen this type of problem before and that it was going to cost about $475 to repair. He then left. A short time later, the warranty company called to say that the repair would not be covered as the fault seemed to predate the close of escrow (what I suspected also), and said that we could contact J & H if we wanted to go ahead with the repair. I did so, calling them to say I wanted the repairs done and asking that the cost be confirmed. They confirmed their pricing at $470 which I agreed to and gave them, at their request, a Visa card number so they could order the parts. I never heard from them again. Frankly. I don't think I should have to chase a service provider on a nearly $500 job to beg them to do the work for me.

It took a few visits, but Garrett was exceptionally tenacious in finding the right root cause of my washer?s malfunction and correcting it. He managed to find a backordered part at a competitor?s business to fix the problem. He?s committed to quality and customer service. The repairs that he performed were covered under a home warranty, so cost wasn?t an issue in this repair, but if need repairs in the future for any large appliance at my expense, he will be the one that I call.

The wine fridge was at J & H for 4 months. They said they could not get the part from Danby would I call the company. I got the part sent to J & H. J& H received the part about 11/10/10. J & H never called me. I fanlly called and went to pick up the fridge 12/2/10. The fridge went to them looking new. It now had dings, scratches and gouges. Garret Munger at J&H said it came in that way. They take no responsibility. What a jerk!