WARNING: DO NOT USE DEGREE GUILTY PLEA --On February 24, 2014, Robert (Bob) Louis Wrathall of Degree Air Conditioning and Heating NOW located in Apache Junction formerly located in Sun Lakes, AZ. see below... AZ ROC License: C39R- 057841 Pled Guilty tin the Office of Administrative Hearing before the Arizona Registrar of Contractors: * Robert (Bob) Louis Wrathall FAILED to perform all work in accordance with the workmanship and professional industry standards * September 14, 2012 contracts does not include all the elements required by ARS. 32-1158(B) * Degree Air Conditioning and Heating FAILED to comply with Registrar's July 18, 2013 Corrective Work Order (Note: there were 14 Major Violations on the Work Order as Found by the ROC's Inspection!) *Degree Air Conditioning & Heating has violated the provisions of ARS. 32-1154(A) (3); ARS. 32-1154(A)(13); namely ARS. 32-1158(B) and ARS. 32-1154(A)(23) as charged in the Citation and Notice of Hearing. *** PLEASE, PLEASE, PLEASE if you had Degree Air Conditioning and Heating install a new AC and Heatingg system in your home, have it Independently Inspected by a Reputable License Contractor. I still have Fire Hazards, Incomplete Installation, Thousands of Dollars of Property Damage and Monies owed for Items Not installed including a Thermostat that Wrathall charged me for. NEW LOCATION: Degree Air Conditioning and Heating 740 W Rosal Ave Apache Junction, AZ 85120-5130 Phone: (480) 983-3012 WEB PAGE: degreeac.com/home.html Formerly of 10502 E Silvertree Dr Sun Lakes, AZ 85248 480-584-2679), 480-926-4555; 480-983-3012 Worst Experience!!! Horrible to deal with to get issues corrected DEGREE is Unprofessional & Rude. He had been Verbally Abusive! DISHONEST & Deceptive- 5 Months later AC/Heat Still Does Not Work .Refused admit mistakes- I paid $280.00 for Two Independent ROC Licensed Contractors? Inspections and DEGREE still refused to fix their DANGEROUSE screw-ups $15760.00 later...... First things first, I am Severely Visually Impaired and a Senior Citizen- I cannot see to read the written contracts so I had to rely on DEGREE?s Verbal Agreements. I had them read out loud the papers which they DID NOT READ correctly, Falsely informing me of what I was paying for and what I received! ** I had NO HEAT the coldest winter in Arizona ** Cannot Run AC since the Drip Pan is not installed correctly and can cause my ceiling to cave in from water damage. ** DEGREE is a PRICE GOUGER- Charged 600 Percent Mark-up on Parts. DID NOT Honor AdvertisedCharge $8 Senior and Cash Discounts ? Did not give CONTRACTED discount for Maintain ace Agreement PMA repairs and Did NOT perform Seasonal Tune-Up THIS PMA cost $500.00 for 3 years! Charged me $200.00 three for one $39.00 Thermostat! *** False Advertisement - 30% off plus 6 months free financing- Evenings / Weekends ? no extra charge-Zero %, same-as-cash financing- Senior & Military discount ** DEGREE refused to fix their errors: Improper installation not to code -Air Exchange in Attic Incorrectly Installed, Drain Pan not properly seated- Only One Drain ? requires two drains-Values Installed Incorrectly, Thermostats Not Wired-.. Connected a 50 amp unit to a 22 AMP Fuse box- a FIRE HAZZARD ? ** DEGREE did over $7500.00 Damages to my Home and Property which he HAS NOT been repaired or paid to have corrected. Did not complete Repairs to Ceiling Damage from Crew falling through it ? Not reinstalling my attic pull down ladder DEGREE removed and enlarged the hole ?Replacing Attic Vent Fan which DEGREE cut the wires - Left construction debris in my attic; Damaged Numerous personal item in garage ? Did clean up mess left in garage from ceiling damage, ETC! ** DEGREE did not replay to 3 Certified Letters?. Plain and simple: BUYER BEWARE DO NOT USED DEGREE!
Description of Work: DEGREE was contracted to replace a AC/Heater which failed and crashed through my ceiling . 6 Months later the Units Fail to work correctly due to DEGREE"S Improper installation! DO NOT TRUST DEGREE in your house... DEGREE created more damage and refused to make the needed repairs. Between the Extreme Price Gouging, False Advertisements and not Complying with the Terms and Condition of the contracts , DEGREE has left me in a $15800.00 mess! WARNING: DO NOT USE DEGREE GUILTY PLEA --On February 24, 2014, Robert (Bob) Louis Wrathall of Degree Air Conditioning and Heating NOW located in Apache Junction formerly located in Sun Lakes, AZ. see below... AZ ROC License: C39R- 057841 Pled Guilty tin the Office of Administrative Hearing before the Arizona Registrar of Contractors: * Robert (Bob) Louis Wrathall FAILED to perform all work in accordance with the workmanship and professional industry standards * September 14, 2012 contracts does not include all the elements required by ARS. 32-1158(B) * Degree Air Conditioning and Heating FAILED to comply with Registrar's July 18, 2013 Corrective Work Order (Note: there were 14 Major Violations on the Work Order as Found by the ROC's Inspection!) *Degree Air Conditioning & Heating has violated the provisions of ARS. 32-1154(A) (3); ARS. 32-1154(A)(13); namely ARS. 32-1158(B) and ARS. 32-1154(A)(23) as charged in the Citation and Notice of Hearing. *** PLEASE, PLEASE, PLEASE if you had Degree Air Conditioning and Heating install a new AC and Heatingg system in your home, have it Independently Inspected by a Reputable License Contractor. I still have Fire Hazards, Incomplete Installation, Thousands of Dollars of Property Damage and Monies owed for Items Not installed including a Thermostat that Wrathall charged me for. NEW LOCATION: Degree Air Conditioning and Heating 740 W Rosal Ave Apache Junction, AZ 85120-5130 Phone: (480) 983-3012 WEB PAGE: degreeac.com/home.html Formerly of 10502 E Silvertree Dr Sun Lakes, AZ 85248 480-584-2679), 480-926-4555; 480-983-3012 DO NOT BE DECEIVED by DEGREE Smooth talking representative!!!!! DEGREE has tired to intimidate me by being Verbally Abusive and using Mack Tarwater, his Probate and Estate Planning Lawyer to claim I am lying. I have over 48 pages of documentations, third part inspections and photos to prove how the company, DEGREE has NOT complied with their Contracts and the Damages my home. Verbally Abusive!
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$15,800
Response from Degree Air Conditioning & Heating
This letter is in response to your letter of April 3, 2013, address to Degree Air Conditioning and Heating, and referring to the above matter. Degree Air Conditioning and Heating Service (hereafter, “Degree”), is a licensed air conditioning contractor. Degree entered into a contract dated September 14, 2012, with the member for the replacement of one of the two air conditioning units and air handlers at her home. (The 2nd air conditioning unit was not replaced.) The price to which the parties agreed, and which included warranty service for three years, was $6,999.84 (including sales taxes). Payment was made in full at the time the contract was signed by the parties. The price negotiated by the parties included all available discounts. Installation of the contracted equipment was installed in the member’ home in accordance with all building codes. The installation was completed in September of 2012. Subsequently the member determined that she wanted to add additional supplemental emergency heat strips to both of the air handlers in her home, including installation of a supplemental emergency heat strip in the air handler which had not been installed by Degree. The charge for this separately contracted work was paid by The member’ check #1396 in the sum of $1,521.32 on October 1, 2012. On December 28, 2012, The member called Degree and explained that the other unit in her home (the a/c unit not installed by Degree) was not working. Upon inspection of the unit, Degree determined that the cause of this failure was a control panel, which was replaced and the member paid the sum of $228.36. The member’s Complaint claims that she paid Degree for a “PMA Heating and Cooling Maintenance Agreement.” The parties did not ever enter into any such agreement. The only agreement with respect to maintenance was the three year warranty service specified on the contract for purchase of the heat pump and air handler which were installed by Degree. As no preventative maintenance agreement was arranged with Degree, the charge for this control panel, which allowed the a/c unit not installed by Degree to begin working, was proper. If under warranty, it should have been repaired by the business (not Degree) which installed that unit and provided that warranty. The unit installed by Degree in the member home was properly installed and worked properly following installation. In January of 2013, for reasons unknown to Degree, the member apparently became dissatisfied with work performed by Degree and she had another air conditioning contractor inspect her a/c units. The report issued by this company indicated that “Bothe units ran in good pressure”. This report detailed some minor problems with Degree’s installation of the air handler located inside the residence, which could have been fixed had Degree been granted access. The member’s Complaint indicates that she has had a 2nd inspection performed by a different contractor, but she has not provided a copy of the 2nd inspection report to Degree. The member has resolutely refused to allow Degree access to perform any repairs. The member was not overcharged for any equipment installed in her home by Degree. Degree has been in the air conditioning business for many years, It has all of the proper licenses to conduct its business and its employees are properly trained professionals. The member’s Complaint should be dismissed without further action. In order to settle and terminate this matter, Degree is willing to refund to the member the amount paid by her for the heat strips, which is the sum of $1,521.32, even though the heat strips are installed properly and are a benefit to her. In addition, Degree will refund the cost of the three year warranty service is $375.00. Because of The member’s unreasonable actions Degree is unable to perform the contracted warranty services. The total refund Degree is willing to make is $1,906.32.
SYLVIA K.
07/2004
4.0
heating & air conditioning/hvac
+ -1 more
ON TIME, PRICE WAS OKAY, BUT COULD HAVE BEEN A LITTLE MORE PROFESSIONALLY DRESSED.
Description of Work: ONE OF OUR HOME AIR CONDITIONERS WENT OUT. WE CALLED THIS COMPANY LATE IN THE EVENING AND HE WAS OUT WITHIN 40 MINUTES. HE WAS ABLE TO FIX THE PROBLEM AND WE WERE UP IN RUNNING WITHIN AN HOUR.
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Service Categories
Heating and Air Conditioning
FAQ
Degree Air Conditioning & Heating is currently rated 2.5 overall out of 5.
No, Degree Air Conditioning & Heating does not offer free project estimates.
No, Degree Air Conditioning & Heating does not offer eco-friendly accreditations.
No, Degree Air Conditioning & Heating does not offer a senior discount.
Yes, Degree Air Conditioning & Heating offers emergency services.
Yes, Degree Air Conditioning & Heating offers warranties.