Weed Man NWA

Horrible experience. I decided to contact Weed man because they are the only lawn fertilization company with an “A” rating for my area. I had only one request: that I be contacted prior to a technician showing up because I had questions. Next thing I find is a bill on my door. No one called or texted, and I was given the explanation, "I don't know what happened." Technician treated my lawn while I was at home working in my office. He never had the common courtesy to knock on the door, even with two vehicles parked in the driveway. Just stuck the bill on my door and left. I was told there was a follow-up to take place approximately two weeks after the initial treatment. No one showed. I did receive a sales call later trying to sell me service to treat grubs. I asked how it was possible to know I have a grub problem if it hadn't been determined at the time of my first treatment and no one had returned since. I was told that other people in my area had the problem, so I guess that qualified me to have the same problem. I was unaware that my phone number would be used for unsolicited sales calls. It would sound more sincere coming from a technician who managed to show up and assess my lawn. I declined the offer. I was contacted about the attempt to make a second treatment. Then a cancellation at 3:15 pm the day of, due to the technician having an illness. Two days later, I was notified of treatment for the next day, but again, at 4:30 pm, I was notified that he was sick again and had to cancel. I would think I would have been priority after the first cancellation, but no such consideration was made. I had a voicemail for another reschedule, but again, a cancellation due to rain. Then another text for a reschedule, so I requested to just cancel my service. This company seems to be full of excuses, justifiable or not. The way I look at it is this company has failed to follow through on a single commitment after four failed attempts. As a customer, I don’t want to hear excuse after excuse, I just want the job completed. If you think it’s going to rain, don’t schedule the customers that request prior notification. Especially, the ones that have received multiple cancellations. If you must cancel a treatment, make that customer a priority. I don’t know why this is so hard. We’ll see how the competition performs. I’m not sure why this company is listed on Angieslist. I’ve never had this kind of problem before.

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