Paschal Air, Plumbing & Electric

We have been using the company for about 5 years. We have also used them at a rental property. The installation of their system was the biggest different in our electric bill. The system is very energy efficient. The staff is super sharp and knowledgeable. When we first negotiated the system they honored every one of our requests. It is very easy to get in contact with them and schedule them out. They are a reliable company and I know they will take care of anything we need. They have been in the area for 40 years.

It was my first time using them and everything turned out wonderfully. They had the best quote for what they were offering. I had them install the unit in a rental property. The staff were very helpful. I live out of town and I was able to work with them over the phone. It was very easy to contact them and they made scheduling very easy.

We have used the company for about 2 years. We are in the process of going with another company, however. They had missed several things while out to my home over the years. They suggested me get a new heat pump. I thought the pricing was pretty high for what they quoted on that. I decided to do some research and found out that the new heat pump was not necessary. The other company we have contacted suggested this and also quoted a new heat pump at a much lower rate. We felt like they were pushing their technicians to sell additional services we did not need. We were initially impressed with their service because they had caught an issue with our AC that a previous company had not. I just feel like their last 2 visits they have been very pushy in sales. I never had a problem contacting them or scheduling a service with them.

They do excellent work. I have used the company for about 4-5 years. They came recommended to us by a neighbor because the company we were using went out of business. I like having a contract with them. Whenever we have any kind of issue with the system they come right out to repair the issue. The same technician, Toby, has been coming out for about 4 years. My sister also works with Toby and really likes his service. I have never had an issue contacting the company or scheduling them out when I need.

I have been using the company for about 3 years. We always get the same technician and he has become familiar without system. They are always prompt and professional. They will not suggest unnecessary services and are reasonable. I have not had an issue scheduling them out when I need.

I have been using them for about 5 years. One technician came out recently and completed the job in about 15-30 minutes. They usually send out the same guy. He is very professional and polite. The staff does a great job and does what they say they will. They are good diagnosing issues and remedying any issues. They always do an excellent job and scheduling is very easy. They came out the day after I called for our most recent service.

Team arrived on time and kept me updated on progress. When issues arose, they explained options fully so i could make the best decision for our family. Install went smoothly. Team cleaned up after themselves so you couldn't even tell they had been here.

We have an annual maintenance program with them and this occurred between scheduled maintenance appts. They arrived on a Saturday and got it fixed and our business back in the swing.

The 24 hr service rep came out the same day and on a weekend. I was very pleased with his promptness, professionalism, and efficiency. The cost was better than expected. I had to work that day and he prevented me from coming home to a hot house to try to sleep. I will use them whenever the situation arises again! I am very pleased.

Casey's recomendations were right on . Our home as never been so nice since they installed it. in fact today as i am writing this letter our outside temp now is 96 and heat index is 107 ... our home is .. let me check..our thermostat says 73 degress. Our last winter keep our home at 75 degrees easily. It felt so good to finally to be warm throughout the house when 2014 temps reached down in the single and below zerol. It was a cold winter. Our furnace never struggled and kept our under house warm at 65 degrees and that is not opening the vent all the way. I will admit the electric bill came in high for a few months but worth every dime in confort. It made it up in spring whereas our electric bill actually was less than the York system because our Trane did not need to run continously. We also love the quite motor and power saving modes. It is so relaxing sleeping. At night the AC hardly runs and cools our home to 73 degrees I cant go on enough to say what a wonderful system this is . Tranes are known for reliablity so we'll see. The Pashal install team really did a nice job. They worked hard and a long nearly12 hour day that led into the evening. Our furnace is under the house in a crawl space and not an easy location. Since the trane furnace was longer, they struggled to get it in place. They did a clean neat job installing the outside heat pump and also upgraded a breaker box included with the price. In the house hallway ,.they added a return and opened up our return vent leading to the crawlspace to allow more air to travel and keep the noise down. and it does !!. Well enough said . These guys are advance in knowledge about hvac systems. If your in need of a new system give them a call and you will be happy you did. ??? Great company ??? *?.¸*?¸???THANK YOU!???¸?*¸.?* ???????? 5 STARS!!! ???

Frank from Paschal was very friendly, helpful, and accommodating. In the absence of a part for my old HVAC unit he was able to get it running for me on the 4th of July weekend and then followed up with affordable upgrade (at the same quoted cost as just replacing one part!) the next week. He suggested a service plan that saved me a lot of money, when he could have just hit me with a more expensive repair bill. I cannot recommend them highly enough! - Justin in Fayetteville, AR

They were on time and continually worked until late p.m. They cleaned up nicely. The job appears to be well done to a non-expert.

Very professional from start to finish. Options explained in detail prior to decision to purchase. Did not have to wait for their date, rather the date was determined based on my wants. Installers showed up when scheduled and work was done professionally and in a timely manner. Clean up was thorough. Highly recommend them for any work needed

A guy from the company came out and took a look at it. He said that he did not know what to do about it and he charged me for a service call. He left and did not fix anything. So, I went on the internet, which he had the internet too since he had a laptop computer in his vehicle, and I found the schematics that I needed and I troubleshot the system myself. I went to a hardware store, bought the part that I needed and repaired it myself after he left and said that he could not repair it and I am not a heating and air man. The problem was that the heating elements in the heater unit would come on but they would not go off. It was like even after the temperature got up to where it was supposed to be in the house and the blower motor kicked off, the heating elements still stayed on and kept heating up and so I shut off the breaker to it and everything. The thing was that usually there is a schematic diagram on the cover to the heater unit but the schematic had faded and crumpled up and sort of fell off and he could not read it. He claimed that without a schematic, he could not troubleshoot. So, I took the serial numbers of the unit, the model number, the manufacturer and stuff and I went online and it took me about 15 or 20 minutes online but I found the schematics. I downloaded them and printed them. I have an Associates degree in Industrial Maintenance and I just tracked out the schematics and saw where there was a thermal switch on there. I took the thermal switch off and tested it. I went to a home center for plumbing, electrical, heating and all that and they sold me a switch exactly like it. I took it home and installed it and it worked. The main thing was that since I had a manufactured home, when he got there and saw that it was a manufactured home, it was like he could not get out of there fast enough.

Last summer my air conditioner broke and they had to come three times before it was completely fixed, otherwise they are just fine. Their service charge was between $50 and $100.

We are on a long term contract so they check our unit twice a year. They check it at the start of the air conditioning season and at the start of the heating season. The contract is expensive. They are perhaps the most expensive business in Arkansas that we have. It is a very well run company. They are friendly and seem to know what they are doing. The work is fine. We haven't done cost comparisons on their price.

We had good experience with them. They are on time, they communicate well, and they do good work.

It's been very good. They were fast, knowledgeable and competitively priced.

The service provided was good. I don't remember being shocked by the price, I thought they were fair, they gave me information whereby I could do the work myself and save money; that all went well.

It's a good experience. We pay an annual fee and they come once in the spring and once in the fall. If they have to come out for any repairs, there's a discount.

The experience was great and there were no problems. Usually if we call, they come within 1 or 2 days. We pay for the service in the fall and then we had to pay for a part. Their prices are average.

I liked them very much. The price was very reasonable. They were good. They got here quick and finished it quickly.

We had a good experience with Paschal. The price is fair.

Brant came out to the house to check the system over after the inital install last year. He adjusted the refrigerant and fixed a leak I had noticed in the air handler unit in the crawl space. I had an unpleasant experience with paschal on the install, but now feel very satisfied with their service. Brant called me before showing up and was on time. He addressed all my concerns and was very professional. Paschal did everything in their power to make me satisfied after the initial unpleasant experience. My trust in them has been restored and I would recommend them to anyone. Thanks for making things right!

Excellent communication, service, quick thorough installation, checked back in a few days to see that everything was working correctly.