Paschal Air, Plumbing & Electric

It was a excellent experience. They were comparable with others we got quotes from.

Very well, on time and professional

...........................................................................

Excellent! I particularly liked that I could pay my bill immediately using a credit card on the technician's iPad. And, a receipt was sent to my email address.

It went very well. It took them about 1/2 day longer than they anticipated to take the old unit out and install the new unit. They installed some new ductwork and secured some existing ductwork. They cleaned up any mess that there might have been. When it was inspected by the city, the inspector did not pass it the first time because he said that they had not installed a drip pan. We contacted Pasqual's office and they ordered the drip pan. They came out and installed the drip pan (no additional charge) and then it was passed by the city inspector. We are very happy with the unit, and feel good about the way it was installed. We would definitely recommend this company.

They did fine. They were good. We were okay with them. The cost was reasonable. We have not ever had any issues with them at all. It seems high to me but that may be the going rate. They are pretty good. They call and say they are coming and they show up. There was just one guy. It took usually about an hour by the time they check everything out.

Terrific. The work was performed very well.

They did an excellent job. Careful work. Explained how system worked. Came back when I had or thought I had) a problem. Came back also for a follow-up service. Highly recommended.

We recently purchased a home and after being in the house for two weeks, we noticed an acidic burning smell when the heat ran. I called Paschal and they had a technician out the same day. He was very professional and explained to me the needed maintenance and care for our systems. He cleaned the two furnace units and serviced the blowers. Very much appreciate his advice and educating me. Will be using Paschal in the future.

Had to have a tech back on the garage furnace

I called Pascal, based on the feedback by Angie's List. I was having issues with the heating system at my home. They were very prompt and responsive by coming out the same day. Couple issues though, I was informed by the technician, however, that I would most likely need a new thermostat. I took his recommendation. I was charged $165 for a NON programmable thermostat. Only afterwards did I check online and saw that other non programmable thermostats were going for $20-$30. I wasn't happy about that and also being incorrectly charged on my invoice. Still waiting for a credit.

Called Paschal's emergency number and the crew came out (very nice and very helpful) and said the exhaust fan had broken ( picture two very sad, very shocked, very cold senior citizens freezing in their house), It's Monday now, and we are still waiting to hear from somebody who can make this right. We called in and are currently waiting for the owner to call us back. We have been Paschal customers since 2006. Now we get to see how the company looks after its customers. Will keep you posted. I will gladly update this review with any good news I get, if I haven't frozen to death. Update as of 11/14/2017: Punctuality: B there had been a bad storm and Paschals had a lot of calls. They did the best they could Professionalism: A+ Paschal's had trouble locating the part, but they really kept at it. Trane said about two weeks to get the part. Paschal's said that was totally unacceptable and they kept at it until they found a part in Wichita. They overnighted it and fixed the issue the very next day. Awesome!

No return call - never heard back from these folks. They were recommended by a co-worker, but it wasn't a positive experience for me.

They did a thorough job checking and cleaning both of our heat and air systems before the winter and summer months.

Excellent - Paschals did an outstanding job of diagnosing and fixing our issues. They redid all of the ductwork on the second floor, removed the old AC/furnace unit (which the prior vendor had rigged a bypass on, to attempt to fix the issue), and replaced it with a Trane unit. They repaired the AC unit on the first floor, and adjusted some of the ductwork in order to make it function effectively again. They worked with our city inspector to make sure that all of the work passed inspection and was done to his satisfaction. When we continued to have issues with the way the second floor unit functioned, Paschal brought in an insulation company to add insulation and install longer baffles to manage airflow. Everything now functions perfectly - and we are extremely satisfied.

They came out the next day for non-emergency in season service. The tech was polite and engaging. The tech was sloppy and unprofessional. Here are examples: - He had to remove 6 screws to access the front of the air unit. He replaced 3, the other 3 were left on the floor. The panel was left loose. - He had to remove some foam insulation to access a part. He handed me the insulation when completed and said he could not get it back on. When I looked where the insulation should have gone, he left a tube off when installing the replacement part. Rather than remove the part and properly install, he ran the tube through an inspection window which prohibited the insulation from being installed. - About 2 hours after the work was done, I heard a hissing from the unit. I went to check it and the part had frozen solid. It was leaking coolant. He came back out that day to correct. He stated he was worried the gasket was not seated right. I have heard of many good experiences with Paschal but this was not one. Not sure I will give them another chance.

Worker was very presentable and professional. He provided hints on saving on A/C expense.

They did an incredible job! The sales representative, Zach, came by after having a rather LARGE bid by another HVAC company. He crawled through our attic and found the issues with our system. He was no pressure and just laid out our options. After we made our decision of which company to go with it was about a week for them to get started on the work in the middle of August. Tyler and Robert had to work for 3 days to completely redesign our HVAC system. They crawled through every part of our attic and fixed many issues that other companies, listed on Angie's list, missed. They showed up on time and left late a few times to make sure the job was done on time. Tyler and Robert took the time to also walk me through all that they had done, and may I say, that my duct work has never looked better. I work for a telecommunications company and I have seen many of attics and duct work, and I have never seen a better job done in my 10 years of working in attics. Tyler and Robert were kind and pleasant to be around, which is important with a 3 day job. I felt very comfortable leaving my pregnant wife at home with them while they did their work. They did a wonderful job clarifying how this new system works and is an improvement from our previous system. They also illustrated things in a relatable way. (They didn't talk over my head and make me feel stupid for not knowing key vocabulary.)

Installers arrived around 8:30 a.m. and worked non-stop to about 2 p.m. They were very professional and courteous, including laying down a plastic strip on the inside floor to avoid getting it dirty. Before leaving they took the time to explain how the system worked and walked me though everything they had done. Cleanup was great and the system has worked perfectly since installation. The cost was the same as previously quoted with no surprises.

Saturday, June 4 our HVAC Unit took its last breath. We researched a replacement and knew the SEER and size of unit needed for our house as well as the brands we thought were the best. Got 2 estimates one for an American Standard and one for Trane. The estimates were very close in price we decided to go with the Trane and Paschal. The deciding factor was the knowledge and professionalism of the Paschal team and how quick they were to respond. Casey came out Monday evening and looked at what we had, told us what he thought we needed even pointed out a few issues we didn’t know about. He was very knowledgeable, polite and stayed late to answer all our questions. JC and crew were here all day in the heat installing the unit and new thermostat they were all great and cleaned up everything. JC stayed as long as needed to explain the new thermostat and how the unit functioned. A week after the install Brandon came out to check on the unit and see if there were any issues then made a few adjustments. Very Impressed with the Knowledge and Professionalism of the Paschal Team and their awesome office staff they have us as customers for life.

My daughter's air conditioner isn't working so I called Paschal to set up an appointment. My appointment was originally for yesterday as close as 4 PM as possible. I was at her home at 4 and waited. At 5 PM, I called them and was told that their technician was still on another job. I then rescheduled for today, with service time between 9 AM and noon. Shortly after noon, when I hadn't yet heard from the tech, I called and informed them I would be using someone else. Time is valuable for all of us and when the scheduled time is in the morning, I expect it to be in the morning.

It was great. They were always on time. They were very thorough.

Originally thought it was just low on freon but later determined that there was a problem with the freon being circulated to the coils in the house. Brant had to climb up in the attic to replace the defective part in order to get the system to run properly. The service technician, Brant, did an excellent and thorough job of testing, identifying the problem, and explaining to me what was going on. Job we would use them again without hesitation. Job well done.

called that they were on the way. showed up on time, explained the problem and what they were doing. made sure they wore their booties to keep from tracking things into the house. what problems my old furance might be looking at next but understanding that a new one was not an option right now.

Great service from my initial phone call requesting service to payment. I called Paschal based on reviews on Angie's List and was not disappointed. I was told when a technician would be available which was the next morning. Travis called me to let me know he was on his way. He was prompt, courteous, and knowledgeable. He identified the problem, let me know the cost and fixed it. He even determined our unit was under warranty, called to confirm, and so we only paid for labor to replace a bad capacitor on a 2-year old carrier condenser. He provided explanation of the problem and even showed me how to keep the water trap clean and replaced 2 filters located in the ceiling, which is above and beyond the service I requested to fix the unit. Air conditioner is running well and I would absolutely call Paschal again should we need service on our heating and air conditioning unit. Travis is excellent.