GLASS PRO

I called and got a quote in the morning and was able to schedule and appointment in the afternoon. As a another reviewer noted the lobby is quite Spartan, with hard chairs and random magazines but I wasn't there for that. When I arrived I was greeted by the office person and told it would take an hour to an hour and a half. She was polite and efficient. My car was finished within 45 minutes. I paid for the windshield and was given detailed instructions on what to do and not do to while the glue was drying/curing whatever it is that does. I followed those instructions and my windshield is still there so far so good. On the quality of the windshield I can tell it is not the same as the factory installed but it does not effect my view and rarely notice unless I'm right on the glass. Overall a good experience and I have recommended them to a few friends.

DO NOT HIRE AUTO GLASS NOW!!! They broke the lift gate lock, pull cup and paneling clips that should have never been removed (the panels removed had nothing to do with the installation or removal of the glass). Also scratched the paint in multiple locations and placed the glass in incorrectly. Once the job was complete they asked for payment and left. The techs never informed me of any of the damages. An hour after they left I discovered all the damages that the techs caused while working on my vehicle. I called the store immediately and was met with 'that is not our problem' and to bring the vehicle into the store the next day. I took the vehicle in the next day. The Manager, Selena, told me that everything that was broken was not caused by her techs and it was not her problem. She also called out one of the techs to look at the glass installation. Her tech told me that it was a perfect installation for a back glass. I asked to speak to her District Manager everyday for three days. She kept telling she contacted him and when I would point out that he had not called me she would tell me she never contacted him. At one point during the process of trying to get Auto Glass Now in Springdale, AR to fix all the damages they have done, Selena, the store manager told me that she had ordered a replacement pull cup for the one that they had broken. Three weeks later I have still not received the pull cup. I finally got in contact with the District Manager of the store in Springdale, AR and presented all my evidence in regards to the damage that his techs have done to my car. I have told him repeatedly to respond back to me via written communication only but he is insistent on having a phone conversation. The store manager, Selena, and the techs have called me a liar/fibber about the whole situation. I highly recommend going to another glass shop in town. I had to take my vehicle to the dealership and have all the parts broken replaced. I asked the dealership to inspect the installed glass and tell me if it is or is not installed correctly. The findings were that it was not installed correctly and the techs did not know how to handle the tools that they use to remove the old seal on the broken glass which in turn scratched my paint in several places. The glass was removed and re-installed by a professional glass company. This $472.19 glass replacement is now costing me $2,660 to fix. Spend the extra $50 -$100 at a true glass replacement company.

unknown

We got a good windshield at a good price, installed in my own driveway. So overall would do business with this company again. Two things to note: First, they are still Glass Pro in the phone book, but the business name has changed to AUTO GLASS NOW. A bit confusing when you are looking for their location. Second, when I brought my car to the shop I was told it would take about an hour. The no-frills waiting area has hard plastic chairs - not a comfortable spot to spend an hour or so, especially for older customers. That's when I found out they could install the windshield at my home, so I rescheduled for a few days later. A bit of wasted time, should have been scheduled that way when I first called. At home installation :No exact appointments, just a.m. or p.m., but technician showed up as promised, took about an hour, gave clear instructions on aftercare, and I'm pleased with my new windshield.

Their price quote was the lowest received, but the glass and installation quality were excellent.

dI will definitely use Glass Pro for all my auto glass needs in the future. First time to have windshield replaced, so do not have a time reference for installation. He said it would be about an hour and installation was an hour. Staff is extremely professional despite the number of phone calls received while trying to perform glass installation. I want to have rear windshield glass replaced even though does not have damage. He suggested to go to salvage yard to find glass and he would replace for a nominal fee. Highly impressive with showing looking after customer's needs and offering advice to save.

They had the best price and the work was prompt and done in the amount of time promised.