Franklin Heating & Air

We replaced 3 gas furnaces and replaced three AC units with 3 heat pump systems. Our entire HVAC system was crap from when the house was constructed. There were many problems, and we used another company to help with the constant repairs. I did not have confidence in that company, so I found Franklin. We are so happy we did. The prices were fair, and the quality of the equipment was top-notch. The installations were professional. We will be sticking with them! They are locally owned and not run by private equity conglomerates! 5 STARS

Very pleased.

The technician, Tyler, was not as experienced as others, but he did a fantastic job. He came out for routine tune up job and looked everything over, measured things, and told us what would be good to do to help unit run better. He gave me quotes for repair while being thorough and very polite

The service tech came out right on time - was very professional in the maintenance of our heat pump - very satisfied with this company.

We were looking for a SWEPCO approved contractor, and everyone at Franklin was knowledgeable and helpful, from Will and Zach upfront, and installation by Stephen and Austin. Their slogan is on point: Quality - at the lowest possible price.

Franklin installed a new HVAC system for us. Chris and Brandon were professional and did a great job in 100 degree heat. We couldnâ t be happier with our new system. Itâ s so quiet! Highly recommend Franklin.

Install Team very professional and completed work at time provided. Left work area clean.

Easily the best price for a 16 SEER / 3.5 ton / variable speed AHU, with a negative ionizer unit. The install day started a little rocky with inclement weather and a delay to start for parts that were needed, but the install team pulled it together and everything was finished in one day.

They gave the best price for the best HVAC unit (17 SEER). They beat the prices of everyone elseâ s economy unit

They were very professional very upfront with everything quick and clean with their job

Not as good as expected.

Would highly recommend the installers and the product they handle.

their employee did a detailed investigation of our house before submitting a competitive estimate The crew arrived on time finished on time and did excellent quality work. Very satisfied with the service and the product!

Franklin was very prompt and effective when scheduling a visit, quoting the required work and performing the service.

Very,quick and job well done.

Very satisfied with service - technician was very professional - will bring them back for routine maintenance and repair, if necessary

We sent them a message through their website late in the afternoon for a non-emergency problem and had an appointment the next morning. Their technician was prompt, courteous (he wore a mask in our home without being asked to) fixed our problem and the charge was very reasonable. This is the second time we've used Franklin and we will now go to them for all our heating and AC needs.

Our air conditioning stopped working. I called to make an appointment with Franklin Heating & Air. Within less than two hours, Tyler Martin (a technician) arrived and diagnosed the issue. He didn't have the right parts with him so he picked them up from the service department and returned that night and repaired our AC unit! I can't compliment Tyler enough for his professionalism, responsiveness and customer service. I would HIGHLY recommend this company. Great service and affordable prices.

First visit was to review our situation and make a bid. Zach was very helpful in explaining our options and what to expect from each unit we discussed. We received a detailed bid within a day. Scheduling an appointment for installation was easy AND they came when they said they would (no delays, no excuses). The installers worked diligently all day, being very polite to not disturb the household, laid coverings to not soil the carpet, patiently explained the operation (even though it took longer than expected when we had a "glitch" at the breaker box understanding how a breaker was wired.) Good experience with this company!

We would definately use Franklin again! Steven did a great job. Very professional, knowledgeable, polite and aware of keeping the floors clean. He was also training a nice gentleman while delivering all of this great service!

Steven done a great job. He had to do it basically by his self due to training another person.

Haven't had the work done yet, but compared to so many others, this guy was extremely professional and knowledge. I was impressed.

They went above what was expected and did a great job. Good crew and very pleasant.

I got bids from three companies and Franklin was the most through, professional and best value by far. The install crew led by Steve was great. perfect install and cleaned up everything.