Burton Pools & Spas

Do your research before you buy anything from Burton. I bought a hot tub 3 years ago from them and have had nothing but problems with it. The hot tub itself has a 5 year warranty and they have been over to fix it yearly. This last time I had a major water leak and contacted them in June/July of this year. It’s now currently Dec and they are still working on it. It took them months to pick it up and take it to their warehouse and they have had it for 9 weeks. I was told today they are going to try to get back on it next week. They have no desire to keep customers coming back. The worst part about this situation is my wife had back surgery a few years back and uses this hot tube for therapy, I also have chronic back pain and the whole reason I got this hot tub was to help pain management throughout the Winter. It is a shame to spend a this amount of money and when something breaks you are at the end of the list. I will be contacting an attorney for a refund and buying another hot tub from a more reliable place.

I purchased an above ground pool 6 weeks ago from Burton Pools. The purchasing process was amazing, and I had very high hopes. Steven did a great job and went above and beyond on the sale. However, I was told multiple times that it would take 2-3 weeks from the time of purchase until the installation was finished. I have messaged and talked to the salesman several times and have asked how far we are down on the list. He does not answer my question. He just said that rain is making it take longer. I can understand that, but since the date of purchase, it has only rained 2 full business days and has had light showers 3 other business days for short periods of time. The rain is NOT what is stopping them from installing my pool. Yesterday morning I called and spoke with the service dept manager and she told me that she will do some digging and get back with me. I called back at 5 pm and was told she had left for the day. I called back this morning twice and my calls were not returned. I spoke with someone else in the service department and was told that it would take 2-4 weeks from the day the pool was delivered to get it installed. I am extremely furious at the lack of professionalism from this company. All I am asking for is an estimated time frame of how much longer and how far we are down on their list to install. I was instead lied to multiple times and ignored. I will take my business elsewhere next time I am in need of a pool.

They built our pool three years ago, and I have had nothing but a positive experience since! I use them for everything

It was less than adequate. The service technician Billy Cole took the pool cover off and tried to turn on the pump and stated that the pool did not have enough water. He proudly stated that he was done. Last year they opened and closed my pool. It was a different technician and he did a wonderful job. I asked why he was not cleaning the pool and adding chemicals. He stated they don't do that. Wish I had known that they changed their policy. Now the handle on the pump is not working. I will have to get that repaired. Wonder what happened to it. He charged me 159 dollars to take the pool cover off. And on top of that he stated that he was charging me an additional 25 dollars for a trip charge. Guess I will go back to Lighthouse pools and spas to get my pool serviced. They charge 225, sweep the pool, add water if needed and put chemicals in it. Their service has completely gone downhill. I will NOT recommend them to anyone.

As above request was being done, I was gone to my doctors appointment, however my son and mother were there. When I got home I flipped out. As this was our first year to try to open our pool ourselves,because Burton's provide your new pool to be opened and get ready to use their service people the first year after pool's built. So this season is our second season to ever use our pool, and we decided since we had them close it last winter, we would just have them open it this year. So I called the service department and believe I spoke with Randy(again not certain on his name) told him how our pool was left and we were scheduled to have a 4 year olds birthday party here the next week, and I called and requested my pool to be opened and ready to go. Believe this or not, he informed me that removal of the tarp and taking plugs out and turning pump on was all they do when people request "opening and getting pool ready ment". And that job is to the tune of 119.00 dollars per hour as well. I told hi. It was full of junk, dead animals, which seemed to me the tarp was incorrectly placed at winter closing. But that is a whole another story (we had them out 3 times at winterization and never did get tarp tight it remained open enough for debris to slide off waterfall under tarp, into pool all winter, they never got it right). Anyway Randy told me if I didn't tell them to fix the chemicals and CLEAN it they don't. Getting a clean clear pool doesn't fall into open and get ready to use for the year. You need to be specific and tell them to bring chemicals, etc to do that. And then they charge $129.00 per hour to do that. I again explained to him again I need my pool swim able by next week, please send team out to do that. He sent a man out to start the job the next day. Then the poor man ended up coming out here so many days I lost count. At one point he made the comment that it would have been better off to have drained pool and started over with all the cost of chemicals they ended up putting in to clean it. Several of the guys that came out all made comments like was pool not covered? Man tarp wasn't on correct or this pool wouldn't have been so bad. It was horrible. They ended up over the course of almost a full week using 32 pounds of shock and a bottle of Revive, with a ton of cleaning. And remember this is our 2nd time to ever use our pool. When they build you your 76000.00 dollar pool they are sweet, help you with anything and everything, and that first summer they come open it for you, believe me that ment making it clear and sparkling blue. After that good luck your on your own. They are as much help as let's say nothing!! Horrible and costs us a fortune!!! Oh and we were told that first summer they opened it we were given a lesson on how to do that. Well I know for a fact I was not given anything, in fact wasn't even outside when it was done! All in all Burton's left our pool still cloudy, but we took over from there. Took a sample to another pool company that was most helpful and they gave us a chemical that by next day our pool was sparkling clear. Word of advise from me: Burton Pools and Spas are a rip off and only want your money!! They built us a nice pool and for $76,000.00 they should. But as far as customer service in my opinion they rate a zero or big F-. Will never use them again.