SHERWOOD GLASS & MIRROR

My glass was broken on Thanksgiving. They came the next week to measure and give me an estimate for a replacement glass. At that time, I was told that it would take 2 weeks to for the glass to come in. The weekend before Christmas, I called them and found out that the glass would not be in until 01/04/2021. They never called me. When I called, the lady acted like I was bothering her. The customer service is horrible. Do not waste your time and money. I waited 2 weeks after that and she kept saying someone will call you when it comes in. I told her that I wanted a refund. She then stated that my glass was coming in the next day. So they came in to put a glass in my front door and they said it was too small. I was not surprise. I felt like they just put something in because I requested a refund. They put the glass in on 02/04/2021. When I look I look at my receipt, I see my full credit card number, expiration date along with cvc number on their triple copy. How professional is that? I will not do business with this company again. The servicemen where very pleasant. I did notice that when they left, I have some type of silicone substance that they used to seal the glass with stuck on my dining room table. I'm upset about it, but I'm going to try to get it off and save myself some aggravation. If Sherwood Glass sees this review, please be more transparent with your customers. I understand that Covid slowed down alot of shipment, just let customers know. Thank you.

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