SOUTHERN HEAT & AIR INC

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Done perfectly and fast

I originally called to have my unit serviced as it wouldn't run when the thermostat tried to start it wasn't cooling well when it did run. The A/C unit was 27 years old. Bill arrived about 15 minutes after his stated arrival time to take a look at it and identified that the unit was pretty well worn out. The compressor motor windings were shot as was the fan motor. I did some research prior to his arrival to see what brands were most reliable in the event that the unit needed to be replaced and found that Southern was one of two area dealers for the brand I selected so I asked Bill to give me a price on a replacement heat pump and air handler. I checked the price against similar installs and found that they were somewhat higher than the competition but I was satisfied that the quality of the unit would make the expense worthwhile. We made arrangements to have the installation done and had to cancel by mutual agreement on the first date as bad storms were rolling through the area. We agreed on a second date and Bill and the installation guys arrived a little earlier than planned by about a half hour which suited me fine. The installation was supposed to take ~8 hours but these guys were done in 6. They were hooked up from the time they started to the time they finished and left the house and yard as clean as they found it when they were done. They carried off all the old equipment when they left. The unit has been running for about two weeks with no problems. One thing I would recommend is a contract that includes both parts and labor. Most seem to have 10 year parts and 1 year labor but after looking at the tremendous labor costs I decided I wanted 10 years labor as well. It added a small amount to the contract bu after seeing $800 labor on a warranteed compressor I decided it was worth it.